IT Support Officer Vacancies at CRDB Bank
IT Support Officer Vacancies at CRDB Bank
Position: IT SUPPORT OFFICER
Department: DEPARTMENT OF ICT
Location: Tanzania Head Office
Number of openings: 2
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Job Purpose
Responsible for support and maintenance of Core Banking System applications and provide instant support to users and third parties to ensure systems availability in supporting banking operations. The Officer will also support user acceptance testing, system changes deployments and system health checks to ensure optimal performances.
Principle Responsibilities
- Effectively manage Core Banking systems administration such as FBE, Teller Portal, Hunting Portal and SMS Service.
- Monitoring, integrations and provide 1st level support to internal customers for all Digital Channels and peripheral systems.
- Participate and or support initiatives or projects which involves or integrates with Core Banking Systems.
- Provide 24 hour on call support and day-to-day support of these systems.
- Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
- Participating in integration testing projects with third parties
- Responsible for initial tickets, emails assessment, assignment to L2 engineers, prioritization and following up for resolution of all the issues raised to ICT by internal and external customers, third parties and partners.
- Perform service requests in relational to Access Management tasks (creation of new user IDs, assign access rights to users, resetting users’ passwords, activating user IDs, disabling user IDs, etc) in accordance with relevant Access Management processes in line with SLAs.
- Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams and stakeholders (internal and external) with respect to service performance and availability, including Branches, Business units, Aggregators, MNOs, third parties, who are linked to the Bank’s payment systems among others.
- Work with internal and external technical and service teams to create and/or update knowledge base articles.
- Monitor and providing report daily, weekly and monthly on components and services availability, capacity, and performance metrics, including trends analysis.
- Perform any other duty as assigned by the Manager/Supervisor.
- Effectively manage Core Banking systems administration such as FBE, Teller Portal, Hunting Portal and SMS Service.
- Monitoring, integrations and provide 1st level support to internal customers for all Digital Channels and peripheral systems.
- Participate and or support initiatives or projects which involves or integrates with Core Banking Systems.
- Provide 24 hour on call support and day-to-day support of these systems.
- Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
- Participating in integration testing projects with third parties
- Responsible for initial tickets, emails assessment, assignment to L2 engineers, prioritization and following up for resolution of all the issues raised to ICT by internal and external customers, third parties and partners.
- Perform service requests in relational to Access Management tasks (creation of new user IDs, assign access rights to users, resetting users’ passwords, activating user IDs, disabling user IDs, etc) in accordance with relevant Access Management processes in line with SLAs.
- Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams and stakeholders (internal and external) with respect to service performance and availability, including Branches, Business units, Aggregators, MNOs, third parties, who are linked to the Bank’s payment systems among others.
- Work with internal and external technical and service teams to create and/or update knowledge base articles.
- Monitor and providing report daily, weekly and monthly on components and services availability, capacity and performance metrics, including trends analysis.
- Perform any other duty as assigned by the Manager/Supervisor.
Qualifications Required
- Bachelor’s Degree in Computer Science, Information Technology, or their equivalent from an accredited institution.
- At least 1- year experience working in IT environment will be an added advantage
- Basic knowledge in Networking (OSI network layers, TCP/IP) & ITIL.
- Basic Knowledge in database and programming.
- Experience on system testing and monitoring.
- Excellence in interpersonal, communication and team skills
- Strong rapport and relationship building skills
- Good level of business awareness and problem solving
- Courtesy and customer focused attitude
- Team player with a high level of Integrity
CRDB Bank Plc is dedicated to upholding ESG principles and seeks applicants who share this commitment. The bank promotes an inclusive workplace, encouraging applications from women and individuals with disabilities.
It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices
Only Shortlisted Candidates will be Contacted.
Deadline: 2024-06-18
Employment Terms: CONTRACT
Contract Duration: 1 YEARS
Zonal Business Support Vacancy at CRDB Bank
Zonal Business Support Vacancy at CRDB Bank
Position: ZONAL BUSINESS SUPPORT – COASTAL ZONE
Reporting Line: ZONAL BUSINESS MANAGER
Department: ZONAL OFFICE, COASTAL
Location: Coastal Zone
Number of openings: 1
Job Purpose
The purpose of the role is to be accountable for providing professional, accurate and prompt support to branches’ business growth in lines of new customer onboarding and Digital platform expansion by ensuring productivity standards are attained or exceeded by fully supporting the sales activities of branches. The role is also responsible for Zone market analysis, both product lines and the overall profitability of Zone business branch-wise. In addition, Zone business support is responsible for developing and monitoring data quality metrics and ensuring business data and reporting needs are met on time. Develop, analyze, and present Zone performance and advice areas that require improvements. The end goal is to provide support to Zone and branch-based sales activities together with financial analysis and performance monitoring. Zonal Business Support should also drive fresh initiatives for budget and financial planning.
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Principle Responsibilities
- Responsible for branch performance review through data analysis against Zone sales targets and annual budget.
- Present data review to Zone managers and other Zone leaders by clearly showing performance and suggesting areas of improvement.
- Responsible for business forecasting and budget analysis working in developing proposed Zone and branch budget, participating in positively defending the budget and accepting constructive improvement required.
- Support branches to grow Digital Channels (Internet Banking, Sim banking, Credit cards and Debit cards) accurately and efficiently to meet their targets.
- Work Closely with the Value chain unit to Maximize Zone business through the Value chain Model.
- Prepare forums, meetings, campaigns, and Roadshows across the Zone to cross-sell different bank products and their benefit to customers and non-customers.
- Support Zone new clients’ on-boarding process (accounts) through all platforms and ensure they are activeness is maintained.
- Make sure branches are on-boarding clients with proper segmentation for maximum NFI resulting from accounts monthly fees and withdrawal charges.
- Prioritize and organize all tasks from Head office units with no relationship managers based in the zonal office and make sure they get full support.
- Assist in training new incumbents and/or temporary staff bank products and services to ensure transfer of knowledge and consistency in processing.
- Identify challenges in our internal process and in the market that affect our Wallet share growth and recommend changes to support continuous improvement, cost containment and client satisfaction.
- Perform any other duties as assigned by the Zone manager.
Qualifications Required
- Degree in business-related or its equivalent
- Any course in business analytics and data management will be an added advantage.
- At least 3 years in business performance analytics
- At least 2 years in branch operations.
- Business and data management
- Good reporting skills
- Good presentation skills
- Bank Products Knowledge
- Excellent communication and presentation skills
- Data management
- Adaptability
- Teamwork
- Building positive working relationships and team player.
- Good communicator.
- Innovative and good planner/organizer
Read Also:
CRDB Bank Plc is dedicated to upholding ESG principles and seeks applicants who share this commitment. The bank promotes an inclusive workplace, encouraging applications from women and individuals with disabilities.
It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.
Only Shortlisted Candidates will be Contacted.
Deadline: 2024-06-23
Employment Terms: PERMANENT
