Insights & Customer Journey Manager (1 Position(s))
Job Location :
Head Office
Job Purpose:
Explore diverse data sources to extract, organize & analyse data
into information packaged in report/dashboard formats that give line of
sight into what is happening in the business in form of trends, patterns
& projections that are building blocks for actionable insights that
will help the Bank embed a data driven decision making approach to
maintain cutting edge competitive advantage in the market as well as
achieve its market share and profitability KPIs.
Recommended:
Main Responsibilities:
Conduct an end to end analysis of tooling and data requirements needed
to support advanced analytics and data driven decision making in Retail
Products/Propositions
Collaborate with key stakeholders in the data team to design, implement,
monitor performance, set up quality control process and devise ethical
data governance strategies to a ensure reliable, accurate, robust,
future proof reporting and analytics solutions.
Use statistical and analytical tools to explore relevant qualitative
& quantitative data to identify, analyse and interpret patterns or
anomalies that are of business value and could help diagnose
observations related to;
– Revenue & profitability
– Product/channel Utilization & Performance
– Customer Activity (Customers / Active days / Revenue generating days etc…)
– Customer Satisfaction & sentiment.
Prepare, maintain and deliver comprehensive reports with the aid of
visualization tools and methods that clearly and concisely highlight key
insights & KPIs that help stakeholders track, compare, understand
and digest the data analyses, facts & actionable insights, enabling
them to take the necessary measures that will help drive the Bank
towards achieving its objectives.
Collaborate with product owners and relevant stakeholders to unpack
& understand new products/propositions, design their customer
journeys then identify and prioritize data/information needs as well as
the right KPIs & experiments (A/B testing etc. ) that should be
created to monitor essential business functions so that performance can
be assessed vs targets and optimizations implemented over the entire
product/proposition lifecycle.
Drive the adoption of machine learning (ML) and AI tools to automate
analytics workflows, identify patterns in data as well as aid
predictions/forecasting scenarios thus making the task of turning raw
data into insights more scientific, seamless, and efficient.
Regularly analyse and keep track of competitor performance, product and
propositions, consumer sentiments and industry trends against our own
portfolio to understand our position and recommend opportunities to
optimize that will drive market share & profitability.
Maintain high learning agility and keep abreast of advanced analytics
methods, tools and industry trends to identify new opportunities, best
practices and innovations in analytics that will help build an effective
and future proof advanced reporting and analytics capability for the
bank as well as act as a recipe for career growth.
Regular review of individual performance against objectives & targets and giving constructive feedback on development.
Manage relationship with cross-functional stakeholders and business partners.
Knowledge and Skills:
Knowledge of ETL/ELT frameworks & tools used for data orchestration.
Understanding of relational databases & data modelling techniques in BI / Data Warehouse platforms
Understanding of retail buying behaviour, key segments/personas, Marketing techniques and evolving trends in fintech
Proficiency in keeping abreast of relevant industry changes in both the
business, marketing, and technology environments within the wider
financial services industry.
A comprehensive knowledge of Tanzanian Banking products & financial services
Knowledge of the ethical implications of data usage, storage, and
analysis, especially in terms of privacy and security, customer trust
& organizational reputation
Proficiency in statistical methods, knowledge of machine learning
techniques, the rationale behind and how to apply them in advanced data
analytics (clustering, predicting, A/B testing, risk modelling,
forecasting, product recommending etc…)
Hands on knowledge & proficiency with SQL/Python/R for data mining, wrangling and analysis.
Proficiency in working with BI/Analytics software (R, Python, Ms Excel,
Ms Power BI / Tableau, SAP BI, Ms Powerpoint etc) for exploring,
wrangling, analysing and visualizing data.
Proficiency in using data visualization tools to prepare reports, dashboards, executive summaries, briefs & infographics.
Ability to apply critical thinking, logical approach, attention to
detail & creativity to problem solving & solution articulation.
Team player with strong agile project management (planning, prioritization, organization, and multitasking) skills
Passionate about data, analytics & visualization
Excellent verbal/written communication and presentation skills
Proactive and ability to work in a high-pressure environment with shifting priorities, demands and timelines.
Ability to conduct oneself professionally, confidently, and effectively
with colleagues & stakeholders at all levels, internally and
externally.
Qualifications and Experience:
Bachelor’s degree in Business Analytics, Statistics, Actuarial Science,
Computer Science, Data Science, Information Technology or related field.
Certification or training in Data Analytics, business analytics,
Statistics, data visualization, Machine Learning is highly preferred.
Read Also:
At least 5 years’ experience & track record, preferably in
– Business analytics
– Data analytics & research
– Management of Information Systems (MI) & Reporting
NMB Bank Plc is an Equal Opportunity Employer. We are committed to
creating a diverse environment and achieving a gender balanced
workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the
application or recruitment process. Should you receive a solicitation
for the payment of a fee, please disregard it.
Job opening date : 09-Apr-2024
Job closing date : 23-Apr-2024
Senior Manager; Affluent (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Lead a team of Relationship Managers and drive strategic initiatives in
growing Private Banking proposition liabilities, asset (mortgage and
personal loans). Drive digital channels usage, NMB Mkononi, NMB Direct
Cards Bancassurance ensuring that clients are provided with holistic
financial advice. Deepening relationships by identifying various
financial solutions which meet unique needs.
Main Responsibilities:
Strategic Business and Operational delivery
Private Banking portfolio growth and portfolio management for local and foreign currencies in the segment.
Drive FATCA compliance for all clients in the Private Banking portfolio.
Conduct customer focus groups and competitor reviews to determine the
appetite for differentiated products in the Retail Affluent customer
segment.
Develop and implement monthly plans for achieving new business and customer acquisition goals committed as per assigned budget.
Work hand in hand with Retail Products team in formulation of client
relationship deepening models for customer upgrade strategies including
relationship pricing and differentiated product pricing models.
Implement affluent client’s engagement and portfolio strategy to drive business uptake and ensure profitability.
Develop Wealth Management solutions for the niche market based on customer needs.
Provide sales management direction through review and analysis of market
trend data, pipeline reports, call reports, for the purpose of
retention and acquisition of new clients.
Conduct customer focus groups and competitor reviews to determine the
appetite for differentiated products suitable for affluent clients.
Formulate suitable sales and marketing plans to grow the client base and maintain a robust pipeline of business opportunities.
Ensure Relationship Managers manage client portfolios, keeping client
plans up to date. Enhance and expand the banks’ relationships with
existing and new clients.
Through Relationship Managers ensure client accounts are closely
monitored and are performing positively to meet client needs, be aware
of both their goals, income, and spending to manage the portfolio and
subsequently grow revenue.
Through research be on top of market condition and proactively determine
opportunities to meet private banking revenue but also mitigate any
obstacles that might arise.
Create strategies for client acquisition, expansion, and retention in
the markets with a focus on client experience and client outcomes across
the bank.
Leadership & People Management
Build and develop a high performing team by embedding performance-based
culture through mentoring, coaching, guidance, and support on the job
training where need be.
Proactively and creatively develop team’s skills encouraging learning and knowledge transfer and recognizing achievements.
Regular review of individual performance targets and give constructive
feedback for development and ensure the team achieves maximum potential.
Determine and manage training needs analysis and succession plans for the entire team.
Ensure team members own and manage customer queries and complaints by
taking ownership and resolving timely. Act as escalation point for their
unresolved queries and complaints.
Accountable for effective resource planning, management, reporting and
coordination of projects/initiatives to deliver change in line with
business requirements.
Create an empowering environment for team members, encourage individual ownership and initiative.
Knowledge and Skills:
Business understanding of the characteristics of affluent clients,
consumer buying behavior and pricing sensitivity, and knowledge on
diaspora banking offerings for Retail Banking.
Strong understanding of banking products – Asset, Liabilities, Bancassurance and all Digital products.
Knowledge and understanding of appropriate legislation and regulations affecting banking and customer interaction.
Strong understanding of FATCA, KYC and BOT regulations in handling high value customers.
Interpersonal skills to create and maintain relevant business networks
and to effectively communicate with and manage customer expectations
(internal and external), and other stakeholders who impact performance.
Planning and organizing skills to maintain service deadlines and plan processes to maintain deliverables.
Self-empowerment to enable development of open communication, teamwork
and trust that are needed to support performance and customer-service
oriented culture.
Excellent oral, written, and interpersonal communication, presentation, strong closing, leadership and influencing skills.
Selling and negotiation skills.
Personal motivation and drive with the ability to work independently and in a collaborative environment.
Read Also:
Strong Relationship Management skills.
Strong ties with Government and non-Government institutions in creating
synergies and collaboration for the purpose of business growth.
Strong personal drive on planning, organizing, sales, persuasiveness,
proactive in carrying out various initiatives for business growth.
Qualifications and Experience:
Bachelor’s degree in business related studies (Banking, Finance, Economics, Marketing)
Master’s degree in business administration and or management is preferred.
A minimum of 7 years’ relevant working experience in affluent banking
sales service and operations with at least 5 years as a senior leader.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to
creating a diverse environment and achieving a gender balanced
workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date : 09-Apr-2024
Job closing date : 23-Apr-2024
