Customer Care Intern Vacancy at Watu Credit
Customer Care Intern Vacancy at Watu Credit
Customer Care Intern
Dar Es Salaam, Tanzania, United Republic of
About WATU:
WATU is a focus driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.
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As Africa’s fastest growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality.
Our vision is to provide asset financing for motorcycles and three-wheelers to those who understand when provided with the right tools can fulfil their dreams and the needs of their families and community.
We Empower Entrepreneurs by providing the means needed to move and improve lives.
Our business is growing rapidly, and with more than 10,000 customers in Tanzania, we are looking for an enthusiastic Customer Care Intern in Dar Es Salaam, Tanzania. We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.
Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity!
As a Customer Care Intern also supports marketing operations by performing various clerical tasks, such as updating computer databases, writing consumer rating reports, providing market research studies, and collaborating with other departments on deliverables.
KEY RESPONSIBILITIES:
- Handling external communications with customers includes inbound and outbound calls and SMS from customers and handling their inquiries and complaints.
- Telesales through outbound and inbound calls to generate leads and clients.
- Building and maintaining clients and leads databases.
- Regular follow up with leads generated through customer care log and convert them to clients.
- Handling and resolving customer queries and complaints regarding product sales to customer service problems.
- providing customers with the organization’s service and product information
- Processing forms, orders, and applications requested by the customers
- Identifying, escalating priority issues and reporting to the high-level management.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Compiling data, preparing reports, weekly recollection etc
- Other duties as assigned.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
- Proven experience as a customer service or telesales officer
- Good understanding of office management, sales and marketing principles
- Demonstrable ability to multi-task and adhere to deadlines
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
- Well-organized with a customer-oriented approach
- Good knowledge of market research techniques and databases
- Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools)
- Exquisite communication and people skills
- Diploma; BSc in Marketing, Business or relevant field is a strong advantage
- 1 years of working experience in the relevant field.
WHAT WE OFFER:
- Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
- Opportunities to learn and grow together with us
- Competitive compensation package
- Health benefits
NOTE ON COVID-19 PREVENTION:
- You are advised to adhere to all the recommended preventive measures regarding Covid-19 such as wearing of the masks, washing hands and the use of sanitizers before you are allowed through Watu’s Premises.
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Sales Officer Vacancy at Watu Credit
Sales Officers Vacancy at Watu Credit
Dar Es Salaam, Tanzania, United Republic of
About WATU:
WATU is a focus driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.
As Africa’s fastest growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality.
Our vision is to provide asset financing for motorcycles, three-wheelers and mobile phones to those who understand when provided with the right tools can fulfill their dreams and the needs of their families and community.
We Empower Entrepreneurs by providing the means needed to move and improve lives.
Our business is growing rapidly, and with more than 30,000 customers in Tanzania, we are looking for enthusiastic Sales Officers in Dar Es Salaam, Tanzania. We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.
Do you want to become a part of our ambitious and creative team of
smart individuals and make a difference and you have what it takes? Then
read on and apply for this exciting opportunity!
As a Sales Officer you will be responsible for actively marketing the
Company financing services by participating in marketing activities,
searching for clients as well as advising our clients in regard to the
financing process. A successful Sales Officer is expected to adapt to
the fast-paced culture of both the company, the market and the customers
we serve.
Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their financial goals. It is imperative that the Sales Officer be engaged with the community they serve and committed equally to our customer’s and company’s goals.
KEY RESPONSIBILITIES:
- Representing Watu and implementing the Company’s Marketing plan within the assigned mandate
- Carrying out the Company’s and/or product marketing and information campaigns
- Approaching clients on stages and conducting detailed and comprehensive product presentation, answering questions as well as capturing customers information (name, phone number, stage, street & expressing interest in financing products
- Generate live leads and make follow ups to be able to convert them into business
- Providing daily reports/feedback on marketing activities performed including daily reporting on list of potential clients who were approached and who expressed interest in Company’s financing products
- Support in providing customer services to clients in the field by answering clients queries and providing advice in terms of loan repayments, recovery and insurance
- Participating in marketing activities & activations organized by the company and/or other marketing campaign events organized by partnered dealerships, within the assigned region
- Following up on potential clients by giving them a reminding phone call and answering any questions the clients might have, while proactively encouraging the client to make use of the services.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
- Bachelor degree or Diploma in Marketing, sales or Business Administration in a relevant field
- 2+ years of working experience in the similar field
- Excellent communication and presentation skills including written communication
- Strong sales and marketing skills
- Integrity, enthusiasm and passion for continuous learning and development
- Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
- High attention to detail and internal control
- Proficiency with Microsoft Office (Word, Excel, PowerPoint)
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WHAT WE OFFER:
- Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
- Opportunities to learn and grow together with us
- Competitive compensation package
- Health benefits
