Food & Beverage – Waiter/Waitress at Rotana Hotels
Food & Beverage – Waiter/Waitress
Rotana Hotels & Resorts · Tanzania
Job Description
We are currently looking for dynamic, and self-motivated Food and Beverage professionals who want to move their careers forward.
As a Waiter / Waitress you are responsible to provide professional service to our Guests, ensuring their restaurant visit will become a memorable dining experience.
Recommended:
General Duties And Responsibilities-
- Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
- Greet & seat customers and serve them in a professional, discreet & personalized way
- Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
- Consistently monitor quality of Food & Beverage being served
- Practice good customer relations and attend to customer complaints / queries satisfactorily
- Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
- Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques to exceed Guest expectations and increase revenue
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
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Skills
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
