Network Administrator at Exim Bank Tanzania
Dar es Salaam
Exim Bank Tanzania
Exim Bank (Tanzania), is a commercial bank in Tanzania
REPORTING TO: Manager – Communication & Infrastructure.
DEPARTMENT: Technology
REGION: Dar es Salaam
Recommended:
HOURS OF WORK:
8am – 5pm Monday to Friday.
Additional hours as required by workload.
1. PURPOSE OF JOB
The job of Network Administrator was established for the purpose of assisting in the development of bank goals and objectives; designing, implementing and administration bank’s local ‘and wide area network systems; providing technical support; training department staff; managing assigned projects, managing service providers and providing leadership in the areas of technology usage across the Exim Bank Group.
2. PRINCIPLE ACCOUNTABILITIES
2.1 PRINCIPAL RESPONSIBILITIES
To support the Manager – Communication in ensuring the efficient and
effective functioning and maintenance of the ICT network, including
management of the Enterprise-wide network, maintenance of all network
equipment in the bank and to ensure that the network is operating
effectively.
To ensure the efficient and effective functioning ofthe ICT network in coordination with the rest of the network team.
Administers systems and servers related to district LAN and WAN (e.g Load Balancers, Anti- DDoS devices, Firewalls, Routers, Switches, NAC, DHCP Servers, and PBX systems.
Participate in the Administration of all network related applications.
Participate in the design of network infrastructure (physical and
virtual) for the purpose of ensuring effective and efficient network
systems.
Perform periodical tests of the disaster recovery plan for all
communication and network channels/services with results documented and
reported accordingly.
Provide support and strategic guidance on network and communication systems to all subsidiaries.
Assists the manager in preparing written materials (e.g SOPs, system
level documentation, reports, memos, letters, etc.) for the purpose of
documenting activities,
providing written reference, and /or conveying information.
Recommend/Propose equipment supplies and materials for the purpose of acquiring required items and completing jobs efficiently.
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Research trends, products, equipment, tests, etc. for the purpose of recommending procedure and/or purchases.
Assists in training department staff (primarily withing technology
area) for the purpose of ensuring their ability to use new and/or
technology and software for enabling ease of communication.
Review vendor contracts and assist in negotiating with vendors for the
purpose of providing the bank cost effective and reliable network and
communication related services.
Process vendor invoices in time, and follow-up to ensure timely payment.
Execute network related change requests for interdepartmental and bank
wide projects, and perform change monitoring. Proactively monitoring
utilization of network and communication services to ensure compliance
of all users and services, and assists Manager-Communication in
providing periodic MIS reports.
Conduct vendor review meetings.
Perform Risk Control Self-Assessment tests and provide test results to Manager – Communication for review.
Administer the PBX Systems (e.g Create, delete, and modify users;
performance tunning; troubleshooting; and any other activity related to
the VOIP service).
May sometimes be required to assist in any other activity that may deem necessary for effective functioning of the department.
2.2 INDEPENDENT DECISIONS
Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; and operating within a defined budget. Utilization of resources from other work units is often required to perform the job’s functions. There is a continual opportunity to impact the organization’s services.
2.3 INTERACTION WITH OTHERS
Internal: Regular contact with IT staff, Corporate and Branch staff
External: Regular contact with external vendors, external auditors and regulatory authorities
Network Administrator Job Vacancy at Exim Bank Tanzania
3 SKILLS
A graduate in IT, IS, Computer Science/Engineering or related field is desirable.
Minimum three years working experience in network security operations.
Minimum three years working directly with enterprise networks from
both technical and security perspectives, primarily in a Fortinet,
Sophos, Juniper and Cisco based network.
A good knowledge of Cisco SD-WAN networks.
A knowledge in Radware and Array networks will be an added advantage. Excellent problem-solving and organizational skills
Demonstrable relationship/stakeholder management and negotiation skills
Strong knowledge of fundamental networking/distributed computing environment concepts including routing, switching, load balancing, VLANs and Firewalls
Expertise in Cisco CCNP-Security
Expertise in Fortinet Security Fabric
Preferred Security professional certification Fortinet NSE4, CCNP-Security, ISO27001, CISSP; Other IT professional certifications such as
ITIL will be an added advantage.
Good understanding of IT controls and service standards such as ISO 27000, PCI DSS etc.
Basic understanding of banking environment and banking systems.
The ability to work quickly, under pressure and to meet deadlines
A good understanding of the banking policies and regulatory requirements
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How to Apply :
To apply, please send your CV along with all academic certificates to: hrrecruit@eximbank.co.tz with the subject line: JOB APPLICATION: Network Administrator
Deadline: 20th December, 2023.
(Note: Only shortlisted candidates will be contacted)
Collection Manager – Retail & SME at Exim Bank Tanzania
Dar es Salaam
Exim Bank Tanzania.
Exim Bank (Tanzania), is a commercial bank in Tanzania
REPORTING TO: Senior Manager
Dotted reporting line to: Head of Special Assets Management
DEPARTMENT: Special Assets Management
RESPONSIBLE FOR: Retail and SME
LOCATION: Dar es Salaam
HOURS OF WORK:
Monday – Friday. 8am – 5pm
Additional hours as required by workload
1. PURPOSE OF JOB:
Managing monitoring, collection and recovery of all the Retail loan delinquent account:s for all products.
2. KEY RESPONSIBILITIES:
1. People Management
- Develop a high performing team by assisting senior management in recruiting and promoting the best people in line with business needs.
- Training and mentoring of staff members in the retail collections and recovery units.
- Ensure Exim values are displayed and embedded within the team and across all departments. Display and support behaviors that support Exim culture and code of ethics.
- Overseeing staff members and ensuring the accurate and timely response to customers including timely issuance of demand notices.
- Remaining informed of any legislative procedural training regarding debt collection.
- Promoting a learning culture and impacting a technical expertise and knowledge through continuous coaching of staff.
2. Business Management
- Develop and implement daily portfolio performance monitoring
trackers/report for constant monitoring of key parameters on the bank
delinquent portfolio. Primary focus shall be on;
a. Early detection of problems in the delinquent portfolio
b. Timely restructuring of accounts
c. Early alert on New NPA and updating the status on key NPAs as required on weekly basis.
d. Prepare monthly feedback Unit reports. - Setting payment collection goals and targets for the department.
- Manage revenue and develop initiatives to control and reduce the amount of vendor payouts.
- Creating and implementing a strategy to improve the collection of outstanding credit. Track & control the delinquency of each area bucket and monitor outcomes.
- Ensure customer satisfaction by ensuring quick resolution and response of customer issues and queries within specified TAT.
- Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection and recovery teams adhere to the legal guidelines provided by the law in force.
- Allocate work to the internal collectors and independent debt collectors and ensure that all the agencies in the location perform as per defined SLA.
- Management of repossession process of properties or properties about to be auctioned by the bank or through external parties
- Ensure compliance with all Audit / Regulatory bodies as well as policies and SoPs of the company.
- Allocate duties based on work volumes to team members in order to achieve operational targets including prioritization and work schedules.
- Implement productivity improvement measures by coaching staff on any new process, or on their areas of improvement.
- Review current processes and innovate new procedures that will improve collections and recoveries.
- Monitoring of restructured retail accounts to prevent deterioration and foster back flow.
- Monitor the existing Special Assets Management processes and systems to ensure effective workflows to business performance.
3. Risk and Compliance
- Ensure that External Debt Collectors (EDC) and Staff are well trained and adhere to SAM policy and SOP.
- Adhere to TAT on customer query resolution. Ensure that adequate risk controls are in place.
- Drive a culture of proactive compliance among team members.
- Determine the action plans for to effectively reduce and manage risk issues that are related to
- Internal/External or BoT findings.
- Any other duties that may be assigned by the line manager or management.
3. QUALIFICATION AND EXPERIENCE REQUIRED:
- University degree preferably in Law, Accounting/Finance and Business Administration.
- Relevant professional qualification in banking, risk management, recovery, and law.
- At least 5 years work experience as a Recovery Manager handling Retail and SME.
How to Apply :
To apply, please send your CV along with all academic certificates to: hrrecruit@eximbank.co.tz with the subject line: JOB APPLICATION: Collection Manager – Retail & SME
Deadline: 20th December, 2023.
(Note: Only shortlisted candidates will be contacted)
