Job Title: Bilingual Call Center Agent
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Bilingual Call Center Agent fluent in Spanish. As a key member of our customer support team, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service in both English and Spanish.
Recommended:
Responsibilities:
1. Customer Support:
- Handle incoming calls from customers in a professional and courteous manner.
- Assist customers in both English and Spanish with product information, order inquiries, and issue resolution.
- Ensure customer satisfaction through effective communication and problem-solving.
2. Language Proficiency:
- Utilize strong Spanish language skills to assist Spanish-speaking customers effectively.
- Communicate fluently in both written and verbal forms in both English and Spanish.
3. Issue Resolution:
- Identify and resolve customer issues, escalating complex problems to the appropriate department when necessary.
- Document and track customer interactions and solutions.
4. Product Knowledge:
- Stay informed about product features, specifications, and updates to provide accurate information to customers.
5. Team Collaboration:
- Collaborate with team members to share knowledge and improve overall customer support processes.
- Participate in training sessions to enhance language and customer service skills.
Qualifications:
- Fluency in both English and Spanish is required.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Read Also:
Education:
- High school diploma or equivalent.
Working Conditions:
- This position operates in a call center environment.
- Flexible schedules may be required, including Night shifts and weekends.
Benefits:
- Competitive salary.
- Health insurance.
- Opportunities for career advancement.
- NSSF
- Transport Allowance.
- Monthly Bonuses
If you are a dynamic individual with excellent communication skills
and are passionate about providing top-notch customer service, we invite
you to apply for this exciting opportunity. Please submit your resume
and cover letter detailing your relevant experience to MARTINCY93@GMAIL.COM
Deadline 26th.12.2023
