Job Overview
CALL CENTRE PARSON (13)
Details
Business name : JOB JUNCTION TANZANIA
Work Type : Full Time
Years of Experience: 1 year
Location: Dar es Salaam District Dar Es Salaam
Recommended:
JOB DESCRIPTIONS
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
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REQUIREMENTS :
- Must be fluent in Swahili and English.
- Customer Focus, Customer Service,
- Data Entry Skills,
- Listening, Phone Skills, Verbal Communication,
- Building Relationships, People Skills,
- Interpersonal Savvy,
- Problem Solving,
SALARY RANGE: 500, 000Tsh – 700,000Tsh
CONTACTS: CALL: 0623872871
Attach cv in email below: Email:jobjunctiontz@gmail.com
