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Programme Officer at UNHCR

Hardship Level

D
Family Type

Family
Residential location (if applicable)

Grade

PR3
Staff Member / Affiliate Type

Professional
* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.
In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.

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Reason

Regular > Regular Assignment
Remote work accepted

No
Target Start Date

2024-01-01
Job Posting End Date

November 28, 2023
Standard Job Description

Programme Officer

Organizational Setting and Work Relationships
The Programme Officer may be based in HQ, field/regional bureau, typically reporting to and be guided by the Senior Program officer and may supervise a small team of local and international staff. He/she may refer to UNHCR’s Programme Manual (Chapter IV), UNHCR’s corporate and regional strategic priorities, operation plans and other relevant institutional rules and regulations for further guidance.
The Programme Officer will provide programmatic guidance and support with regard to the implementation of protection and solutions strategies within available resources. S/he will coordinate with the other sections/units to ensure harmonized programmatic approaches at all levels and throughout the UNHCR Operations Management Cycle. S/he will work in line with the overall UNHCR directions which crucially require working with partners, including with persons of concern, governmental institutions and the private sector, ensuring that programme management is approached as per UNHCR’s Strategic Directions, Global Strategic Priorities (GSPs), Global Compact for Refugees (GCR), corporate positions on SDGs.

The incumbent is expected to work in line with the multi-functional team (MFT) approach as defined within the Program Manual, ensuring the participation of relevant stakeholders in all phases of the Program Management Cycle.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Support in assessing and analysing the needs of persons of concern in a participatory manner, using an Age, Gender and Diversity (AGD) perspective as basis for planning.
– Provide support on programmatic aspects of developing multi-year protection and solutions strategies and annual plans with corresponding priorities taking into account corporate priorities.
– Support Results Based Management and programme capacity in light of evolving requirements, programming approaches and gaps.
– Support the planning process in compliance with planning parameters outlined in the Programme Manual and the planning instructions.
– Review and analyse plans, mid-year and year-end reports of UNHCR office(s), ensuring quality assurance and compliance with established policies, guidelines, procedures and standards.
– Support in the provision of overall direction to broaden partnerships with key stakeholders in order to maximize the protection and solutions response for persons of concern.
– Provide support to ensure a consistent application of the framework for implementing with partners, including the effective implementation of the policy on selection and retention of partners, management of partnership agreements, risk-based project performance monitoring, and risk-based project audits, among others.
– Contribute to ensure consistent and coherent monitoring approaches, tools and systems in line with global standards and polices.
– Actively contribute to UNHCRs programming of community of practice and continuously contributing to improvements of programming tools and processes.
– Identify potential gaps and problems and in cooperation with other relevant sections recommend appropriate solutions to ensure the efficient implementation of programme activities.
– Oversee a timely and effective follow-up of internal and external audits observations and recommendations that relate to programmatic issues.

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– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree.

Field(s) of Education
Economics, Business Administration, Social Sciences
or other relevant field.

Essential
Demonstrated experience in programme management including familiarization with the OMC and sound knowledge Results Based-Management. Demonstrated experience in field operations, sound knowledge on the centrality of protection in programming, Joint Needs Assessments and the principles of targeting.

Desirable
Demonstrated experience in coordination within an inter-agency context and other actors, in a refugee or humanitarian context. Sound experience in program management training and capacity building activities.

Functional Skills
PG-Programme Management (programme cycles and reporting standards)
PG-Results-Based Management
PG-UNHCR’s Programmes
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

S/he will be expected to assist the Deputy Representative -program in overseeing programme activities of the Field The selected candidate will be expected to organize consultative processes for the application of the organization’s criteria and policies for the selection of implementing and operational partners; manage the development of a broad network of partners, good coordination practices, and the development of partner capacities; training of UNHCR as well as implementing partners (IP) staff in UNHCR standard procedures related to the Results Based Programme (RBM) management; Undertake proper collection, monitoring and use of baselines, standards and indicators needed to measure and analyse UNHCR ‘s performance, trends and target interventions; implementing the establishment of sound monitoring processes, in reviewing final reports and on progress in order to advise on any corrective actions required or the need for additional resources to reach planned target levels; in collaboration with other offices and Country office, apply UNHCR ‘s corporate tools (COMPASS, Cloud ERP, PROMS and others).

The Operation is looking for a technically robust Programme Officer, with proven technical experience in all the programme field cycles in the Africa Region, preferably in East Africa. S/he should have strong communication skills in coordinating with partners and governmental stakeholders.
Required languages (expected Overall ability is at least B2 level):

Desired languages

Operational context

Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel”

Nature of Position:
Tanzania has largely remained peaceful since its independence in 1961. Surrounded by countries prone to conflict, the country has a long history of generosity in granting asylum to refugees from many of its neighboring countries. Since its independence, the country has offered refuge to more than two million refugees and asylum seekers and has provided solutions for their protracted situation, including voluntary repatriation, local integration, and resettlement. Refugees have arrived in Tanzania in several waves of displacement, largely from Rwanda, Democratic Republic of Congo (DRC), and Burundi, as well as from Mozambique and Uganda. Tanzania’s early refugee policies favored local integration into self-sufficient agricultural settlements. However, since the mass refugee influx from Rwanda in 1996, Tanzania’s approach to refugee protection and management shifted from a focus on local economic integration to one of strict encampment.

Nyarugusu camp, in the Kigoma region of northwest Tanzania, was created in 1996 after an estimated 150,000 Congolese refugees escaped civil war and fled into Tanzania. In addition, in 2015, over 110,000 Burundian refugees were accommodated in Nyarugusu and other camps after fleeing civil unrest. The situations have remained protracted and as of 30 September 2023, Nyarugusu camp hosts 88,733 Congolese and 48,264 Burundian refugees and asylum seekers; as well as 133 individuals of other nationalities. Nearby Nduta camp, which falls under FO-Kibondo, also hosts 69,499 Burundian refugees and asylum seekers. Most recently, from March through August 2023, the DRC experienced an uptick in violence and over 10,000 new Congolese refugees (included in the above numbers) were received in Kigoma, then registered and accommodated in Nyarugusu camp.

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In accordance with the Refugees Act of 1998, refugees’ movement outside of the camp is legally allowed by permit only, though some refugee movement is nonetheless observed outside the camps, for example to pursue livelihoods activities. With regards to durable solutions, Nyarugusu camp currently hosts a large group resettlement programme geared towards Congolese refugees, prioritizing those who arrived between 1996 and 1999. The office submitted 7,844 individuals for resettlement in the first nine months of 2023. UNHCR and the Government of Tanzania have facilitated voluntary repatriation for Burundian refugees and asylum seekers since 2016, and the process is ongoing.

Nyarugusu and Nduta camps are jointly managed by UNHCR and the Ministry of Home Affairs of the Government of Tanzania. The region’s administrative seat is in Kigoma. UNHCR supports physical security in the camp through an MOU with the police and Ministry of Home Affairs, and supervision of community watch teams.

The Programme Officer reports to the Head of Field Office. He/she may refer to UNHCR’s Programme Manual, UNHCR’s corporate and regional strategic priorities, operation plans and other relevant institutional rules and regulations for further guidance.

The Programme Officer will provide programmatic guidance and support with regards to the implementation of protection and solutions strategies within available resources. S/he will coordinate with the other sections/units to ensure harmonized programmatic approaches at all levels and throughout the UNHCR Operations Management Cycle. S/he will work in line with the overall UNHCR directions which crucially require working with partners, including with persons of concern, governmental institutions and the private sector, ensuring that programme management is approached as per UNHCR’s Strategic Directions, Global Strategic Priorities (GSPs), Global Compact for Refugees (GCR), corporate positions on SDGs.

The incumbent is expected to work in line with the multi-functional team (MFT) approach as defined within the Program Manual, ensuring the participation of relevant stakeholders in all phases of the Program Management Cycle. S/he will support the Kibondo Field Office.

Living and Working Conditions:
Field Office Kasulu is family duty location category D. It is located in the Kigoma Region of Tanzania (Western Region) and is approximately 1200kms away from the Regional Economic City of Dar Es Salaam, and about 55kms from the Burundi border. There are two main seasons; the dry season (May to October) is mostly dusty while the rainy season (November to April) is quite muddy and cool. Staff are advised to be equipped with appropriate clothing including fleece and rain jackets.

There are 11 UNHCR houses located in two compounds close to the office for international staff members. 4 of the houses have shared common areas with separate bedrooms and shared bathrooms, 3 semi-detached houses, and 6 individually occupied. Although basic, the houses are fully furnished. The PAMA telephone facility is available in all the staff houses and can be used to communicate internationally using assigned PIN Codes. Internet access is provided as is satellite TV (DSTV) with the cost of the latter covered by individual staff members. However, UNHCR owned houses are not enough for all international staff and some are renting houses in the town.

Kasulu offers a limited choice of food and other items, and staff often have to rely on visits to Kigoma or elsewhere for variety. There are no duty-free shops or supermarkets. Due to the lack of basic facilities, families of staff members (national and international) are mostly living elsewhere even though Kasulu is classified as a family duty station.

Recreation facilities in Kasulu are very basic. Kigoma, which is the closest town (96 kms by road) is not easily accessible as staff members have to rely on UN vehicles and those wishing to travel need to make their own private arrangement for the use of vehicles. Alternatively, public transport to Kigoma Town is available through the local taxis and minibuses at individuals own risk.

Security Conditions: UN Security Level-3 is currently in place, which limits official and private road travel by staff as per the MOSS. All official missions in this region cannot begin before sunrise and no travel can take place after sundown. Security escort is not required for travel from Kasulu to Kigoma Town and between Kasulu – Kibondo during daytime. For all official movements outside Kasulu, staff must obtain security clearance from UNDSS through TRIP.

Additional Qualifications

Skills

Education

Bachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Economics, Bachelor of Arts (BA): Social Science
Certifications

HCR Learning Program – UNHCR
Work Experience

Competencies

Accountability, Analytical thinking, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Managing resource, Negotiation & conflict resolution, Organizational awareness, Teamwork & collaboration
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Compendium
Add. 1 to Bi-annual Compendium 2023 – Part B
Additional Information

Functional clearance

This position doesn’t require a functional clearance

CLICK HERE TO APPLY

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Associate Protection Officer at UNHCR

D

Family

Residential location (if applicable)

PR2

Staff Member / Affiliate Type

Professional

* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.

In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.

Reason

Regular > Regular Assignment

No

2024-01-01

November 28, 2023

Associate Protection Officer

Organizational Setting and Work Relationships
The Associate Protection Officer reports to the Protection Officer or the Senior Protection Officer. Depending on the size and structure of the Office, the incumbent may have supervisory responsibility for protection staff including community-based protection registration, resettlement and education. S/he provides functional protection guidance to information management and programme staff on all protection/legal matters and accountabilities. These include: statelessness (in line with the campaign to End Statelessness by 2024), Global Compact on Refugees (GCR) commitments, age, gender, diversity (AGD) and accountability to affected populations (AAP) through community-based protection, Child protection, Gender-Based Violence (GBV) prevention and response, gender equality, disability inclusion, youth empowerment, psycho-social support and PSEA, registration, asylum/refugee status determination, resettlement, local integration, voluntary repatriation, human rights standards integration, national legislation, judicial engagement, predictable and decisive engagement in situations of internal displacement and engagement in wider mixed movement and climate change/disaster-related displacement responses. S/he supervises protection standards, operational procedures and practices in protection delivery in line with international standards.

The Associate Protection Officer is expected to coordinate quality, timely and effective protection responses to the needs of populations of concern, ensuring that operational responses in all sectors mainstream protection methodologies and integrate protection safeguards. The incumbent contributes to the design of a comprehensive protection strategy and represents the organization externally on protection doctrine and policy as guided by the supervisor. S/he also ensures that persons of concern are meaningfully engaged in the decisions that affect them and support programme design and adaptations that are influenced by the concerns, priorities and capacities of persons of concern. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, authorities, protection and assistance partners as well as a broader network of stakeholders who can contribute to enhancing protection.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

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Duties
– Stay abreast of political, social, economic and cultural developments that have an impact on the protection environment.
– Promote International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct.
– Foster their consistent and coherent interpretation and application through mainstreaming in all sectors and /or in clusters in applicable operations.
– Assist in providing comments on existing and draft legislation related to persons of concern.
– Provide legal advice and guidance on protection issues to persons of concern; liaise with competent authorities to ensure the issuance of personal and other relevant documentation.
– Conduct eligibility and status determination for persons of concern in compliance with UNHCR procedural standards and international protection principles.
– Promote and contribute to measures to identify, prevent and reduce statelessness.
– Contribute to a country-level child protection plan as part of the protection strategy to ensure programmes use a child protection systems approach.
– Contribute to a country-level education plan.
– Implement and oversee Standard Operating Procedures (SOPs) for all protection/solutions activities which integrate AGD sensitive procedures.
– Oversee and manage individual protection cases, including those on GBV and child protection. Monitor, and intervene in cases of refoulement, expulsion and other protection incidents through working relations with governments and other partners.
– Recommend durable solutions for the largest possible number of persons of concern through voluntary repatriation, local integration and where appropriate, resettlement.
– Assess resettlement needs and apply priorities for the resettlement of individuals and groups of refugees and other persons of concern.
– Participate in the organisation and implementation of participatory assessments and methodologies throughout the operations management cycle and promote AGD sensitive programming with implementing and operational partners.
– Contribute to and facilitate a programme of results-based advocacy through a consultative process with sectorial and/or cluster partners.
– Facilitate effective information management through the provision of disaggregated data on populations of concern and their problems.
– Promote and integrate community-based approaches to protection and contribute to capacity-building initiatives for communities and individuals to assert their rights.
– Support activities in the area of risk management related to Sexual Exploitation and Abuse, fraud, case-processing, data protection, and human rights due diligence at country level.
– Participate in initiatives to capacitate national authorities, relevant institutions and NGOs to strengthen national protection related legislation and procedures.
– Intervene with authorities on protection issues.
– Negotiate locally on behalf of UNHCR.
– Decide priorities for reception, interviewing and counselling for groups or individuals.
– Enforce compliance of staff and implementing partners with global protection policies and standards of professional integrity in the delivery of protection services.
– Enforce compliance with, and integrity of, all protection standard operating procedures.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications
Years of Experience / Degree Level
For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education
Law, International Law, Political Sciences or other relevant field

Certificates and/or Licenses
Protection Learning Programme
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Professional experience in the area of refugee protection, internal displacement, human rights or international humanitarian law. Good knowledge of International Refugee and Human Rights Law and ability to apply the relevant legal principles.
Desirable
Field experience, including in working directly with communities. Good IT skills including database management skills.

Functional Skills
*PR-Protection-related guidelines, standards and indicators
*PR-Age, Gender and Diversity (AGD)
PR-Gender Based Violence (GBV) Coordination
MG-Project Management
PR-Human Rights Doctrine/Standards
PR-International Humanitarian Law
PR-Assessment of IDPs Status, Rights, Obligation
PR-Climate change and disaster related displacement
CO-Drafting and Documentation
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Incumbent should have the following essential competencies and experience:

• Good knowledge of general protection, including community-based protection, GBV and child protection, as well as registration.

• Excellent communication skills, including proven strong verbal and drafting skills.

• Solid field experience working in refugee and camp contexts, leading protection interventions, including significant experience in training facilitation

• knowledge of RSD procedures and involvement in implementation of asylum procedures

• Good coordination skills

• Advocacy skills and political awareness

Below competencies and skills are desirable:

• Good use of proGres V4 and data management, as well as PRIMES.

• Experience in an effective planning of protection activities with all stakeholders (government, implementing and operational partners, refugees) based on the strategy and vision of the Office, and experience in partnership development and monitoring.

Required languages (expected Overall ability is at least B2 level):

Operational context

Occupational Safety and Health Considerations:

https://wwwnc.cdc.gov/travel

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Nature of Position:

The Nyarugusu camp, in the Kigoma region of Tanzania, was created in 1996 after an estimated 150,000 Congolese refugees escaped civil war and fled into Tanzania. In addition, in 2015, over 110,000 Burundian refugees were accommodated in Nyarugusu and other camps after fleeing civil unrest.  As of June 2023, nearly 90,000 Congolese refugees and asylum seekers reside in Nyarugusu camp, as well as nearly 50,000 Burundian refugees and a relatively small number of refugees (534) from other countries.  Most recently, from January  through August 2023, the DRC experienced an uptick in violence, and over 14,000 new Congolese asylum seekers have been received, registered, and accommodated in the camp.

The Nyarugusu camp currently hosts a large group resettlement programme geared towards Congolese refugees, prioritizing those who arrived between 1996 and 1999.  UNHCR and the Government of Tanzania have facilitated voluntary repatriation for Burundian refugees since September 2017, and as of 11 October 2023 159,294 Burundian have returned home. As per the Government of Tanzania’s currant policy, all Burundian refugees have to go back home, and the option of local integration doesn’t exist for this population group The Government of Tanzania, however, has an open-door policy for Congolese asylum seekers due to the ongoing conflict in DRC.

The distance between UNHCR FO-Kasulu and Nyarugusu camp is about 90 km, and UNHCR and the Ministry of Home Affairs of the Government of Tanzania jointly manage the camp. 

Key responsibilities of the Associate Protection Officer include supervision of the Protection team, including the Community-Based Protection teams and overseeing Child Protection, services to People with Specific Needs (including older persons), Education, and communication with host communities.  The Associate Protection Officer monitors UNHCR partner activities in these sectors.  She/He participates/leads the CCCM, Sector Lead, and camp coordination meetings in the camp. She/he also  contributes to the protection strategy and ensures that UNHCR principles, including Accountability to the Affected Population, AGDM, Do-No-Harm, etc., are honoured in the implementation of all activities, including by conducting the annual exercise of the Participatory Assessment.  The Associate Protection Officer oversees the reception, registration and other services provided to the Congolese new arrivals. She/He also works closely with the Repatriation Officer to support the Volrep of the Burundian refugees. The Associate Protection Officer  reports to the Head of the Field Office and coordinates protection activities with the Snr Protection Officer in Dar es Salaam and the protection team in the field to ensure complementarity and effectiveness in the delivery of all protection services.

Living and Working Conditions:

The Kasulu Field Office is situated in the Kigoma region, and its current UNDSS security level is 2.   No security incidents involving staff have been recorded recently. However, UNDSS has imposed specific travel restrictions, and travelling after designated hours is not allowed. Kigoma experiences two distinct weather patterns: a dry season from May to September and a rainy season from October to April.

Some of our international staff members reside within the UNHCR compound. It’s important to note that accommodation within the compound is limited. However, staff can find basic accommodation options in the town. Working conditions are generally satisfactory, with reliable internet and communication facilities. Food availability is somewhat limited, primarily consisting of basic vegetables and fruits. Many international staff members choose to bring their own food when returning from R&R, or they can place orders from Dar Es Salaam.

UNDP operates a clinic at the Kasulu Field Office to provide essential healthcare services, staffed by a doctor and one nurse. Staff may need to travel to Dar es Salaam for specialised medical care. While Kasulu is considered a family duty station, there are no educational facilities for the children of international staff members. It’s essential to understand that Kasulu is somewhat isolated socially, and the staff are entitled to a 12-week R&R cycle.

Additional Qualifications

Skills

Bachelor of Arts (BA): International Law, Bachelor of Arts (BA): Law, Bachelor of Arts (BA): Political Science

Certifications

HCR Protection Learning Program – UNHCR

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Negotiation & conflict resolution, Organizational awareness, Political awareness, Teamwork & collaboration

https://icsc.un.org/Home/SalaryScales

Compendium

Add. 1 to Bi-annual Compendium 2023 – Part B

Additional Information

This position doesn’t require a functional clearance

CLICK HERE TO APPLY

Deputy Representative - Programme at UNHCR

 

B

Family

Residential location (if applicable)

PR5

Staff Member / Affiliate Type

Professional

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* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.

In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.

Reason

Regular > Regular Assignment

No

2024-01-01

November 28, 2023

Deputy Representative – Programme

Organizational Setting and Work Relationships
The Deputy Representative – Programme will function under direct supervision of the UNHCR Representative. Advice and operational support may also be provided by the Director/Deputy Director of the Bureau or the Regional Representative and by other senior staff in the Bureau and in the support Divisions at Headquarters. The incumbent will advise and assist the Representative in the overall management of UNHCR¿s programme activities and issues of concern within the country operation in an effective and efficient manner which supports the Organization¿s mandate. The incumbent will also have direct working relationship/arrangement with the Head of UNHCR offices in the country operation. He/she will also have a responsibility to monitor, coach, and guide and intervene with the staff within the country.
UNHCR is well integrated into the UN Resident Coordinator System.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties
– Assist the Representative in the overall management of UNHCR¿s programme activities within the country of assignment in an effective and efficient manner which supports the Organization¿s mandate.
– Verify the standards of assistance for project activities at country level, ensuring consistency with UNHCR’s country strategy and policies, and their integration with protection functions.
– Assist the Representative in developing contacts and networks with other government agencies, UN agencies, and NGOs to foster mutual cooperation and ensure that activities are coordinated and integrated to best effect
– Develop country-specific management tools for project monitoring and control; ensure the effective and efficient use of financial and material resources within the rules and procedures of UNHCR
– Manage personnel through regular performance appraisals, coaching, and assessments of staff training and development needs.
– Ensure that essential services for the general welfare of staff i.a. living and working conditions, health, education, recreation, etc. are in place. This includes the establishment of proper and efficient mechanisms to assist staff suffering from work-related pressure or post traumatic stress.
– Play an active role in the Security Management Team (SMT) in the relevant country and the inter-agency security and contingency planning process; ensure that appropriate security measures and evacuation plans are in place to protect UNHCR staff; and that security guidelines and procedures as outlined by the Designated Offcial and UNDSS are complied with.
– Report and provide recommendations/solutions to the Representative on political, socio-economic, and cultural developments that may effect the situation of refugees in the country.
– Act as Officer-in-Charge in the absence of the Representative as required.
– Set and enforce parameters, criteria and deadlines for the design, review and report of operations.
– Clear the submission of the country operations plan (including budgets, staffing levels and structures) as well as of funding submissions, appeals and report.
– Negotiate implementing partner agreements.
– Represent UNHCR in UN and other operations management and programmatic fora.
– Enforce compliance with UNHCR¿s global strategies, protocols and guidelines.
– Approve recommendations and advice on the technical capacity required of UNHCR and its partners.

– Lead risk assessments and discussions with team(s) to proactively manage risks and seize opportunities impacting objectives. Ensure that risk management principles are integrated in decision-making both at strategic and operational levels. Allocate resources for planned treatments with resource requirements in Strategic Plans. Ensure that risks are managed to acceptable levels and escalate, as needed. If a Risk Owner, designate the Risk Focal Point and certify that the annual risk review is completed and ensure that the risk register is updated during the year, as needed.
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P5 – 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree

Field(s) of Education
Business Administration; Economics; International Relations;
Political Science; International Law or other relevant field.

Certificates and/or Licenses
HCR Management Lrng Prg
HCR Protection Learning Prg
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Minimum 10 years of previous work experience in progressively responsible functions; preferably within the UN.

Desirable
Solid UNHCR experience from both the Field and Headquarters. UNHCR specific learning/ training activities (i.e Management Learning Programme, Protection Learning Programme).

Functional Skills
*EX-Experience in international organization (United Nations or similar)
EX-Field experience with UNHCR and/or with other humanitarian organizations
EX-HQs experience with UNHCR and/or with other humanitarian organizations
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

S/He will be expected to run the country’s operations by providing functional guidance and fully supervising the operational activities. In addition, the incumbent will be managing and planning financial resources within the operation, the programme cycle, and the budget allocations, along with the management of implementing partners and coordinating the full operations and relationships with partners. Therefore, the Deputy Representative – Programme should have a broad range of skills, including solid analytical, drafting, diplomacy, and stakeholder management skills.

S/he should possess substantial experience in complex operations and emergency management, including an understanding of the humanitarian coordination architecture related to IDPs and refugees.

S/he should possess strong knowledge of UNHCR operations and have served in several complex operations within the same region and similar complex/difficult regions.

Regarding systems, s/he should have strong knowledge of COMPASS, ERP, and PROMS. Good knowledge of Workday is desirable.

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Required languages (expected Overall ability is at least B2 level):

Operational context

Occupational Safety and Health Considerations

https://wwwnc.cdc.gov/travel

Nature of Position

Under the direct supervision of the Representative, the Deputy Representative – Programme will oversee the Operation Units (Programme, Solutions and Development as well as Technical Sectors, Supply and Project Control).

S/He will be expected to run the country’s operations by providing functional guidance and fully supervising the operational activities.  In addition, the incumbent will be managing and planning financial resources within the operation, the programme cycle, and the budget allocations, along with the management of implementing partners and coordinating the full operations and relationships with partners.

The Deputy Representative- Programme, together with the Representative, should promote UNHCR’s operational objectives and priorities through formal and informal contacts with Government counterparts, donors, and partners to raise support for the work of UNHCR within the country.  The incumbent also acts as Officer-in-Charge in the absence of the Representative.

Living and Working Conditions

Dar es Salaam is the major city of the United Republic of Tanzania where the Representation office is situated. The location of the Representation Office is in Masaki, Rufiji Street, and Off Haile Selassie Road. Most international staff members live in the seaside neighborhoods of Masaki and Oyster Bay, and to a lesser extent in Msasani and Mikocheni all of which cluster in and around a peninsula to the north of the city Centre. Masaki and Oyster Bay share the advantages of having a good concentration of internationally-oriented housing and amenities including shops, schools and medical facilities; all are comparatively secure, and of course, enjoy the benefit of being close to the sea. The cost of living is considered high.

Security Conditions: The duty station can be described as relatively safe with a stable political environment. However, caution should be exercised when walking in the dark.

Additional Qualifications

Skills

Bachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Economics, Bachelor of Arts (BA): International Law, Bachelor of Arts (BA): International Relations, Bachelor of Arts (BA): Political Science

Certifications

HCR Management Learning Program – UNHCR, HCR Protection Learning Program – UNHCR

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Political awareness, Stakeholder management, Strategic planning & visions, Teamwork & collaboration

https://icsc.un.org/Home/SalaryScales

Compendium

Add. 1 to Bi-annual Compendium 2023 – Part B

Additional Information

This position doesn’t require a functional clearance

CLICK HERE TO APPLY

Associate IT Systems Service Delivery Management Officer at UNHCR

B

Family

Residential location (if applicable)

PR2

Staff Member / Affiliate Type

Professional

* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.

In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.

Reason

Regular > Regular Assignment

No

2024-01-01

November 28, 2023

Associate IT Systems Service Delivery Management Officer

Organizational Setting and Work Relationships
The Associate IT Systems Service Delivery Management Officer supports the IT applications and solutions are available and delivered consistently, reliably, and effectively. The incumbent supports day-to-day operations and may coordinate the work of multiple support groups, both internal to UNHCR, as well as, Managed Service Providers (MSPs). The incumbent monitors various MSPs deliver efficient and effective applications and solutions in accordance to contractual obligations and best practices. Understanding the current and future needs, the incumbent will work with a Business Analyst and/or Solution Engineer to ensure that the IT requirements are understood and have adequate IT applications and solutions to meet business needs the organization and have the IT tools necessary to support their work.
The incumbent has regular contact with MSPs, with other Service Delivery Managers (SDMs), with Solution Engineers, with vendors, and all Services of DIST. S/he understands and communicates the UNHCR IT strategy and vision, policies, and decisions in a positive manner and leads by example in the adherence and adoption. S/he establishes and sustains relationships with respective business leaders & management in order to achieve technical and business strategic alignment. S/he is not expected to have supervisory responsibility for other IT staff. The specific reporting relationships may vary based on the size and structure of the team, solution offerings, products and responsibilities and will be specified in the Operational Context.

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All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
Within the Area of Responsibility:
– Support daily Business-As-Usual operational decisions, including; incident, problem, change, service request, and asset management.
– Ensure compliance with Service Management and IT security policies and standards, technical architecture, and service level agreements – reporting non-compliance as appropriate.
– Review Service Level performance targets (internal and external) and escalate discrepancies to manager.
– Serve as an escalation point for end-user and operational issues (Incidents, Service and Change Requests) not resolved within established SLA’s; coordinate with MSPs to expedite resolution including prioritization and escalation of SLA performance breaches to supervisor or responsible service tower owner.
– Work closely with UNHCR SDMs and MSPs to carry out problem management and root cause analysis and prevent recurrence of critical problems by executing approved changes.
– Review and validate that Change Management processes are adhered to by both staff and MSPs. Ensure that change, test, and release processes are properly planned and executed. Approve installation of new or upgraded systems and services. Support deployments and transition into production from projects as well as ensuring testing of new ICT solution components.
– Implement approved service delivery process improvements and support processes in accordance with ITIL best-practices.
– Maintain accurate inventory of all IT applications for corporate solutions and ensure that Configuration Management policies and guidelines are followed and the ITSM databases are up to date.
– Maintain accurate inventory of all locally developed applications and systems and report in the central registry.
– Leverage the broader IT community (UNHCR, UN agencies, partners and external providers) to deliver the most efficient and cost-effective solutions to the business. Represent UNHCR IT in inter-agency and other external meetings.
– Contribute to solutions are of high-quality from a technical perspective and that end-user support is responsive and effective.
– Monitor, analyse, and report on system and infrastructure performance and capacity in a timely manner and ensure that service owner take appropriate action.
– Track expenditures against budgets, prepare forecasts, and verify invoices from service providers and suppliers against SLA performance targets before payment is approved. Conduct/participate in periodic performance review meetings with partners.
– Provide accurate and timely information on operational status and reports to management.
– Ensure Audit recommendations and actions are completed in a timely manner.
– Assist in drafting requests for proposals and reviewing support contracts including SLAs, SOPs, and OGs.
– Participate as a competent and motivated workforce trained to understand and use the corporate solutions and implement the correct procedures and practices.
– Participate in partnerships with sister Agencies, Implementing Partners, NGOs and other operational partners in consultation with Regional Bureau/Country Representative/DIST, Headquarters for shared solutions and project experience.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education
Information & Communications Technologies; Computer Science; Information Systems;
Information Technologies; Project Management; or other relevant field.

Certificates and/or Licenses
*ITIL Certification
Project Management
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Minimum 3 years’ experience in ICT of which 1 spent managing IT system service delivery with SLA based delivery of both centralized and decentralized applications and solutions. Good understanding and practical experience of ITIL Service Operations processes driven by continuous improvement. Experience working with business partners to understand how IT affects an organization and link it to business processes, requirements and operational tasks. Ability to participate in discussions with stakeholders. Good interpersonal skills that include effective communications (both verbally and written) at all levels; to technical and non-technical audiences. Experience working in a matrixed team to ensure collaborations and effective operations across multiple organisations. Experience in project monitoring and control, data analysis, and presentation for executive review and decision making. Experience of coordinating activities across different partner organizations developing effective services. Experience in Service Delivery Management of Application Services to support centralised IT Solutions. Application skills and experience required for a specific position will be included in the Operational Context of the Job Opening.

Desirable
Formal certification in ITIL Service Operations. Experience providing IT services, including deep field locations. Good understanding of application and infrastructure technologies used in IT applications and solutions supported by IT staff. Experience of operating in humanitarian or United Nations organizations, with field experience. A good understanding of UN/UNHCR reforms and the priority agenda of the organization.

Functional Skills
*IT-Service Delivery Management
IT-IT Systems and Standards
IT-Service delivery through outsourced providers
IT-IT Applications Development Lifecycle Methodology
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

To achieve the operational goals and successfully address the challenges presented by the context in Tanzania, it is recommended that the candidate possess the following IT experience:
• Advanced knowledge of the Meraki environment and network architecture and a strong understanding of corporate network monitoring systems and tools (e.g., PRTG, Meraki dashboard).
• Comprehensive understanding of corporate IT cloud solutions, including their limitations and constraints. Experience in conducting group end-user training for corporate solutions and applications as part of the DIST portfolio.
• Significant experience in the deployment and maintenance of security networks, including Analog VHF and Radio over IP technology and experience in the setup, deployment, and maintenance of a Remote Security Operational Center (RSOC), including IP2AIR and PC2AIR solutions.
• Advanced experience in Satellite technology (VSAT), including ICOM PTT Iridium (IC-SAT100) solutions.
• Prior experience in working within a multi-UN agency environment and a willingness to actively participate in multi-agency Working Groups.
• Knowledge of off-grid power solutions for field and remote location, including solar systems.

Required languages (expected Overall ability is at least B2 level):

Operational context

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Occupational Safety and Health Considerations:

To view the occupational safety and health considerations for Dar es Salaam, please visit this link:

https://wwwnc.cdc.gov/travel

Nature of Position:

In Tanzania, the Associate IT Systems Service Delivery Management Officer, P2, has to ensure Information Technology continuity in shaping and supporting how we deliver the Protection and Assistance activities to the people we serve. He/she should continue the modernization of the IT services in alignment with operation needs in the region and strive towards a more digital workspace and improved systems to enable the UNHCR operation to operate with more agility, flexibility, and security.

The incumbent of the position will have to work closely with all stakeholders to ensure that the operation has appropriate IT capacities, improve readiness for PRIMES solutions, and engage the operation in the Cybersecurity Transformation Programme (CTP), an initiative aiming to transform and enhance UNHCR’s information security capability and also protect the information of the people we serve in Tanzania.

The Associate IT Systems Service Delivery Management Officer, P2, will report to the Senior Administrative Officer and will directly supervise one IT Associate, G6, in Dar es Salaam as well as 10 GS staff from the field. He/she will support all UNHCR offices in Tanzania and act as Head of the ICT Functional Unit in the operation.

Living and Working Conditions:

Dar es Salaam is the major city of the United Republic of Tanzania where the Representation office is situated. The location of the Representation Office is in Masaki, Rufiji Street, and Off Haile Selassie Road. Most international staff members live in the seaside neighborhoods of Masaki and Oyster Bay, and to a lesser extent in Msasani and Mikocheni all of which cluster in and around a peninsula to the north of the city Centre. Masaki and Oyster Bay share the advantages of having a good concentration of internationally-oriented housing and amenities including shops, schools and medical facilities; all are comparatively secure, and of course, enjoy the benefit of being close to the sea. The cost of living is considered high.

Security Conditions: The duty station can be described as relatively safe with a stable political environment. However, caution should be exercised when walking in the dark.

Additional Qualifications

Skills

Bachelor of Arts (BA): Computer Science, Bachelor of Arts (BA): Information and Communication Technology, Bachelor of Arts (BA): Information Systems, Bachelor of Arts (BA): Information Technology, Bachelor of Arts (BA): Project Management

Certifications

ITIL Certification – Foundation Level – AXELOS Ltd, Project Management – Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Judgement & decision making, Managing resource, Organizational awareness, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Add. 1 to Bi-annual Compendium 2023 – Part B

Additional Information

This position requires Functional Clearance

CLICK HERE TO APPLY

Programme Officer at UNHCR

Hardship Level

D
Family Type

Family
Residential location (if applicable)

Grade

PR3
Staff Member / Affiliate Type

Professional
* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.
In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.
Reason

Regular > Regular Assignment
Remote work accepted

No
Target Start Date

2024-01-01
Job Posting End Date

November 28, 2023
Standard Job Description

Programme Officer

Organizational Setting and Work Relationships
The Programme Officer may be based in HQ, field/regional bureau, typically reporting to and be guided by the Senior Program officer and may supervise a small team of local and international staff. He/she may refer to UNHCR’s Programme Manual (Chapter IV), UNHCR’s corporate and regional strategic priorities, operation plans and other relevant institutional rules and regulations for further guidance.
The Programme Officer will provide programmatic guidance and support with regard to the implementation of protection and solutions strategies within available resources. S/he will coordinate with the other sections/units to ensure harmonized programmatic approaches at all levels and throughout the UNHCR Operations Management Cycle. S/he will work in line with the overall UNHCR directions which crucially require working with partners, including with persons of concern, governmental institutions and the private sector, ensuring that programme management is approached as per UNHCR’s Strategic Directions, Global Strategic Priorities (GSPs), Global Compact for Refugees (GCR), corporate positions on SDGs.

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The incumbent is expected to work in line with the multi-functional team (MFT) approach as defined within the Program Manual, ensuring the participation of relevant stakeholders in all phases of the Program Management Cycle.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Support in assessing and analysing the needs of persons of concern in a participatory manner, using an Age, Gender and Diversity (AGD) perspective as basis for planning.
– Provide support on programmatic aspects of developing multi-year protection and solutions strategies and annual plans with corresponding priorities taking into account corporate priorities.
– Support Results Based Management and programme capacity in light of evolving requirements, programming approaches and gaps.
– Support the planning process in compliance with planning parameters outlined in the Programme Manual and the planning instructions.
– Review and analyse plans, mid-year and year-end reports of UNHCR office(s), ensuring quality assurance and compliance with established policies, guidelines, procedures and standards.
– Support in the provision of overall direction to broaden partnerships with key stakeholders in order to maximize the protection and solutions response for persons of concern.
– Provide support to ensure a consistent application of the framework for implementing with partners, including the effective implementation of the policy on selection and retention of partners, management of partnership agreements, risk-based project performance monitoring, and risk-based project audits, among others.
– Contribute to ensure consistent and coherent monitoring approaches, tools and systems in line with global standards and polices.
– Actively contribute to UNHCRs programming of community of practice and continuously contributing to improvements of programming tools and processes.
– Identify potential gaps and problems and in cooperation with other relevant sections recommend appropriate solutions to ensure the efficient implementation of programme activities.
– Oversee a timely and effective follow-up of internal and external audits observations and recommendations that relate to programmatic issues.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree.

Field(s) of Education
Economics, Business Administration, Social Sciences
or other relevant field.

Essential
Demonstrated experience in programme management including familiarization with the OMC and sound knowledge Results Based-Management. Demonstrated experience in field operations, sound knowledge on the centrality of protection in programming, Joint Needs Assessments and the principles of targeting.

Desirable
Demonstrated experience in coordination within an inter-agency context and other actors, in a refugee or humanitarian context. Sound experience in program management training and capacity building activities.

Functional Skills
PG-Programme Management (programme cycles and reporting standards)
PG-Results-Based Management
PG-UNHCR’s Programmes
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

S/he will be expected to assist the Deputy Representative -program in overseeing programme activities of the Field The selected candidate will be expected to organize consultative processes for the application of the organization’s criteria and policies for the selection of implementing and operational partners; manage the development of a broad network of partners, good coordination practices, and the development of partner capacities; training of UNHCR as well as implementing partners (IP) staff in UNHCR standard procedures related to the Results Based Programme (RBM) management; Undertake proper collection, monitoring and use of baselines, standards and indicators needed to measure and analyse UNHCR ‘s performance, trends and target interventions; implementing the establishment of sound monitoring processes, in reviewing final reports and on progress in order to advise on any corrective actions required or the need for additional resources to reach planned target levels; in collaboration with other offices and Country office, apply UNHCR ‘s corporate tools (COMPASS, Cloud ERP, PROMS and others).

The Operation is looking for a technically robust Programme Officer, with proven technical experience in all the programme field cycles in the Africa Region, preferably in East Africa. S/he should have strong communication skills in coordinating with partners and governmental stakeholders.
Required languages (expected Overall ability is at least B2 level):

Desired languages

Operational context

Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel”

Nature of Position:
Tanzania has largely remained peaceful since its independence in 1961. Surrounded by countries prone to conflict, the country has a long history of generosity in granting asylum to refugees from many of its neighboring countries. Since its independence, the country has offered refuge to more than two million refugees and asylum seekers and has provided solutions for their protracted situation, including voluntary repatriation, local integration, and resettlement. Refugees have arrived in Tanzania in several waves of displacement, largely from Rwanda, Democratic Republic of Congo (DRC), and Burundi, as well as from Mozambique and Uganda. Tanzania’s early refugee policies favored local integration into self-sufficient agricultural settlements. However, since the mass refugee influx from Rwanda in 1996, Tanzania’s approach to refugee protection and management shifted from a focus on local economic integration to one of strict encampment.

Nyarugusu camp, in the Kigoma region of northwest Tanzania, was created in 1996 after an estimated 150,000 Congolese refugees escaped civil war and fled into Tanzania. In addition, in 2015, over 110,000 Burundian refugees were accommodated in Nyarugusu and other camps after fleeing civil unrest. The situations have remained protracted and as of 30 September 2023, Nyarugusu camp hosts 88,733 Congolese and 48,264 Burundian refugees and asylum seekers; as well as 133 individuals of other nationalities. Nearby Nduta camp, which falls under FO-Kibondo, also hosts 69,499 Burundian refugees and asylum seekers. Most recently, from March through August 2023, the DRC experienced an uptick in violence and over 10,000 new Congolese refugees (included in the above numbers) were received in Kigoma, then registered and accommodated in Nyarugusu camp.

In accordance with the Refugees Act of 1998, refugees’ movement outside of the camp is legally allowed by permit only, though some refugee movement is nonetheless observed outside the camps, for example to pursue livelihoods activities. With regards to durable solutions, Nyarugusu camp currently hosts a large group resettlement programme geared towards Congolese refugees, prioritizing those who arrived between 1996 and 1999. The office submitted 7,844 individuals for resettlement in the first nine months of 2023. UNHCR and the Government of Tanzania have facilitated voluntary repatriation for Burundian refugees and asylum seekers since 2016, and the process is ongoing.

Nyarugusu and Nduta camps are jointly managed by UNHCR and the Ministry of Home Affairs of the Government of Tanzania. The region’s administrative seat is in Kigoma. UNHCR supports physical security in the camp through an MOU with the police and Ministry of Home Affairs, and supervision of community watch teams.

The Programme Officer reports to the Head of Field Office. He/she may refer to UNHCR’s Programme Manual, UNHCR’s corporate and regional strategic priorities, operation plans and other relevant institutional rules and regulations for further guidance.

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• BOFYA HAPA NA JIUNGE NASI TELEGRAM KWA NAFASI(5,218+ POSTS)

The Programme Officer will provide programmatic guidance and support with regards to the implementation of protection and solutions strategies within available resources. S/he will coordinate with the other sections/units to ensure harmonized programmatic approaches at all levels and throughout the UNHCR Operations Management Cycle. S/he will work in line with the overall UNHCR directions which crucially require working with partners, including with persons of concern, governmental institutions and the private sector, ensuring that programme management is approached as per UNHCR’s Strategic Directions, Global Strategic Priorities (GSPs), Global Compact for Refugees (GCR), corporate positions on SDGs.

The incumbent is expected to work in line with the multi-functional team (MFT) approach as defined within the Program Manual, ensuring the participation of relevant stakeholders in all phases of the Program Management Cycle. S/he will support the Kibondo Field Office.

Living and Working Conditions:
Field Office Kasulu is family duty location category D. It is located in the Kigoma Region of Tanzania (Western Region) and is approximately 1200kms away from the Regional Economic City of Dar Es Salaam, and about 55kms from the Burundi border. There are two main seasons; the dry season (May to October) is mostly dusty while the rainy season (November to April) is quite muddy and cool. Staff are advised to be equipped with appropriate clothing including fleece and rain jackets.

There are 11 UNHCR houses located in two compounds close to the office for international staff members. 4 of the houses have shared common areas with separate bedrooms and shared bathrooms, 3 semi-detached houses, and 6 individually occupied. Although basic, the houses are fully furnished. The PAMA telephone facility is available in all the staff houses and can be used to communicate internationally using assigned PIN Codes. Internet access is provided as is satellite TV (DSTV) with the cost of the latter covered by individual staff members. However, UNHCR owned houses are not enough for all international staff and some are renting houses in the town.

Kasulu offers a limited choice of food and other items, and staff often have to rely on visits to Kigoma or elsewhere for variety. There are no duty-free shops or supermarkets. Due to the lack of basic facilities, families of staff members (national and international) are mostly living elsewhere even though Kasulu is classified as a family duty station.

Recreation facilities in Kasulu are very basic. Kigoma, which is the closest town (96 kms by road) is not easily accessible as staff members have to rely on UN vehicles and those wishing to travel need to make their own private arrangement for the use of vehicles. Alternatively, public transport to Kigoma Town is available through the local taxis and minibuses at individuals own risk.

Security Conditions: UN Security Level-3 is currently in place, which limits official and private road travel by staff as per the MOSS. All official missions in this region cannot begin before sunrise and no travel can take place after sundown. Security escort is not required for travel from Kasulu to Kigoma Town and between Kasulu – Kibondo during daytime. For all official movements outside Kasulu, staff must obtain security clearance from UNDSS through TRIP.

Additional Qualifications

Skills

Education

Bachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Economics, Bachelor of Arts (BA): Social Science
Certifications

HCR Learning Program – UNHCR
Work Experience

Competencies

Accountability, Analytical thinking, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Managing resource, Negotiation & conflict resolution, Organizational awareness, Teamwork & collaboration
UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium
Add. 1 to Bi-annual Compendium 2023 – Part B
Additional Information

Functional clearance

This position doesn’t require a functional clearance

CLICK HERE TO APPLY

Human Resources Officer at UNHCR

Grade

PR3
Staff Member / Affiliate Type

Professional
* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.
In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.
Reason

Read Also:

• BOFYA HAPA NA JIUNGE NASI TELEGRAM KWA NAFASI(5,218+ POSTS)

Regular > Regular Assignment
Remote work accepted

No
Target Start Date

2024-01-01
Job Posting End Date

November 28, 2023
Standard Job Description

Human Resources Officer

Organizational Setting and Work Relationships
The Human Resources Officer supports the UNHCR’s People Strategy and contributes to the implementation of the 2018 independent Human Resources review, which resulted in the establishment of HR strategic priorities and the reconfiguration and transformation of the Division of Human Resources (DHR) from a largely transactional model into a strategic business partner for field operations and senior management. Having the right people in the right place at the right time is at the core of enabling UNHCR to protect and respond to persons of concern. By attracting, retaining and developing a talented, diverse and agile workforce while nurturing a culture of excellence, respect and wellbeing for all, UNHCR’s Human Resources acts as a strategic partner to the organization enabling a people-centric culture.
The Human Resources Officer contributes to the development of a HR customer service-oriented culture that values proactivity, continuous improvement, innovation and high performance. By translating operational needs into workforce action and individual development needs, the Human Resources Officer plays a critical role. The main areas of work of the Human Resources Officer include the implementation of HR policies, staff administration, workforce planning, recruitment, and talent development with inclusion, diversity and gender as a cross-cutting issue. S/he will also support the implementation of the staff health and counselling plans and in fostering an inclusive and respectful working environment. The incumbent maintains employee confidence and protects the organization and its workforce by keeping human resource information confidential.

The Human Resources Officer is usually supervised by Head of Office, or Senior HR Officer in a Country Operation, or the most senior HR staff in a Regional Bureau. She/he supervises HR Professional and General Service staff.

The incumbent maintains a direct working relationship with a number of functions across the Division of Human Resources (DHR). For positions in Bureaux or Country Operations, the incumbent also works closely with the Senior HR Partner, the Senior Medical Officer and Senior Staff counsellor for his/her region.
He/she also maintains contact and close cooperation with other UN agencies in the region or country and represent UNHCR in the working groups/task forces within country/regional UN inter-agency mechanisms.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Strategic workforce advice and operational support:
– Engage with management to understand priorities, and provide advice and solutions on all aspects of HR in line with delegated HR authorities.
– Support HR initiatives that support organizational culture change such as good people management practices, and promoting gender, inclusion and diversity.
– Plan and implement HR operational activities to ensure timely provision of HR solutions, prioritizing according to the needs and risks.
Assignments and Talent Acquisition:
– Manage the process of recruitment, assignment and reassignment of locally-recruited staff and affiliate workforce, ensuring compliance with UNHCR rules and procedures, and providing advice to managers where required.
– Set up and run (Regional) Assignments Committee.
– Conduct outreach campaigns to attract diverse applicants. Ensure proper consideration is given to all applicants without discrimination.
– Analyse, track and report on recruitment and assignments trends for management, including efforts to reach gender parity.
– Take a proactive approach to risk management in the areas of recruitment, ensuring the issues are identified, addressed and reported and, where appropriate, escalated.
Advice to managers and staff, and contribution to an inclusive work environment:
– Build dialog and outreach with staff to provide support with their queries; and also promote dialog between staff and management to help find solutions to HR-related issues.
– Be proactive in identifying issues, themes and patterns affecting the workforce’s health and welfare, including sexual harassment and abuse of authority.
– Ensure that on-boarding, induction, re-integration into the workplace and off-boarding support, is provided to colleagues; Induction programmes should include information on Protection from Sexual Exploitation and Abuse (PSEA) and Sexual Harassment, Code of Conduct as well as workforce’s rights and obligations.
HR policies and inter-agency:
– Enforce compliance with UNHCR’s Human Resources policies and procedures and the UN staff rules, regulations and UNHCR administrative instructions.
– Participate in a network among HR staff members in the region in order to harmonize implementation of HR policies and initiatives, collect field insights to inform the development of DHR policies and activities; identify and share HR best practices, also through contacts with other UN agencies.
Duty of Care:
– Contribute to establishing and maintaining a medical evacuation plan with senior management, Field safety and the Senior
– Medical Officer.
– Support the development and implementation of a Duty of Care strategy. Identify and assess issues related to duty of care including physical, mental health and safety of UNHCR’s workforce. Promote work/life balance and flexible working arrangements with managers and staff.
For positions in Regional Bureaux only:
– In the absence of a Senior Talent Development Officer in the Bureau:
– Implement a talent development and sourcing strategy for UNHCR workforce in the region, in line with UNHCR’s needs and staff members’ career planning.
– Equip HR teams and Managers in the region with skills on people management and tools related to talent development, career guidance and performance management.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
Human Resources Management; Human Resource Development;
Personnel Administration; Business Administration; or other relevant field.

Certificates and/or Licenses
Not specified

Relevant Job Experience
Essential
Experience working in Human Resources. Sound knowledge of general HR policies, processes and systems.
Desirable
Proven ability to identify and implement successful business related HR interventions. Experience in some of the following areas: HR administration, workforce planning, recruitment, HR policy or talent development. Experience in HR information technology systems and tools. Experience in field humanitarian operations and/or emergency settings. Experience working with the United Nations. Experience working in a multi-cultural setting.

Functional Skills
HR-Local mass recruitment
HR-Talent Development and Nurturing
HR-Coordination and Oversight of Workforce Mobility
HR-HR data and people analytics
HR-Employee Relationship Management
SO-Critical Thinking and problem solving
SO-Situational Judgement
SO-Learning Agility
HR-HR Business Partnering
HR-Inclusion, Diversity and Gender strategy design and implementation
RM-Risk Management
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

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As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The Human Resources Officer shall have sound knowledge of the UN staff rules and regulations and experience guiding senior managers and staff on rules and policies in addition to innovative ways for rules implementation in a simple and human-centric fashion. S/He shall have experience in staffing revisions, vacancy management, personnel administration, staff well-being, and career development. S/He shall have practical experience in staff reduction and expansion in addition to emergency response. S/He shall have experience in East Africa context, and previous experience in Tanzania is highly desirable.
The Human Resources Officer will be expected to lead the HR Unit while maintaining direct technical supervision for the field. S/he is expected to maintain strong relationships with other UN Agencies and external stakeholders. S/he should have strong knowledge in managing affiliates in addition to regulars (internationals and nationals). S/He should have practical experience developing internal SOPs, roadmaps, and other internal guidance material for management and staff. S/He should have practical experience preparing staffing statistics, dealing with numbers/excel sheets, and preparing visual aids whenever necessary. S/He will be expected to have knowledge and experience in resource allocations and budget monitoring mechanisms. S/He will be expected to have good knowledge and experience in dealing with Medical Insurance Plan matters (i.e., MOUs, bills, hardships, aged bills, etc.…). S/He will be expected to develop an internal development plan for the HR national staff and work on building their capacities. S/He should have vital networking with UNHCR stakeholders (Internal Units, RB, PAS, PMU, GLDC, and DHR). S/He should have a pleasant personality with a human-centric approach and always be solution-oriented to support staff and management. S/he is required to have excellent organizational skills in addition to solid interpersonal and diplomatic skills, excellent communication and drafting skills. The Human Resources Officer is expected to be close to staff and develop training that capacitates their career growth.
Regarding systems, the Human Resources Officer should have strong knowledge in COMPASS, Workday, OHI, and Cloud ERP in addition to Microsoft Office Applications knowledge and knowledge in technological applications for higher efficiency and work quality.
Required languages (expected Overall ability is at least B2 level):

Desired languages

Operational context

Occupational Safety and Health Considerations

https://wwwnc.cdc.gov/travel

Nature of Position

The Tanzania Operation, in terms of staffing, is expected to have 261 positions for management. The HR in Tanzania Operation consists of 5 staff in the Dar es Salaam Country Office (2 international, 1 P3 Human Resources Officer, 1 P2 Associate HR Officer, 3 nationals; 2 GS6s HR Associate and 1 GS5 Snr HR Assistant), and 3 national staff at the Field Officer (2 GS6s HR Associate one in Kibondo and the other in Kasulu in addition to 1 GS5 Snr HR Assistant in Kasulu).

The Human Resources Officer leads the Unit in Dar es Salaam and maintains direct technical oversight for the Field national staff.

The Human Resources Officer will be expected to lead the HR Unit while maintaining direct technical supervision for the field. S/he is expected to maintain strong relationships with other UN Agencies and external stakeholders.

The Human Resources Officer will report directly to the Representative.

Living and Working Conditions

Dar es Salaam is the major city of the United Republic of Tanzania where the Representation office is situated. The location of the Representation Office is in Masaki, Rufiji Street, and Off Haile Selassie Road. Most international staff members live in the seaside neighborhoods of Masaki and Oyster Bay, and to a lesser extent in Msasani and Mikocheni all of which cluster in and around a peninsula to the north of the city Centre. Masaki and Oyster Bay share the advantages of having a good concentration of internationally-oriented housing and amenities including shops, schools and medical facilities; all are comparatively secure, and of course, enjoy the benefit of being close to the sea. The cost of living is considered high.

Security Conditions: The duty station can be described as relatively safe with a stable political environment. However, caution should be exercised when walking in the dark.

Additional Qualifications

Skills

Education

Bachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Human Resource Development, Bachelor of Arts (BA): Human Resources Management, Bachelor of Arts (BA): Personnel Administration
Certifications

Work Experience

Competencies

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Accountability, Analytical thinking, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration
UNHCR Salary Calculator

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Compendium
Add. 1 to Bi-annual Compendium 2023 – Part B
Additional Information

Functional clearance

This position doesn’t require a functional clearance

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