Relationship Manager; Consumer Liabilities (Re-advertisement)
Job Location :
Head Office, Hq
Job Purpose:
To manage the end-to-end Relationship of key stakeholders in the
liability segment for the purpose of onboarding more customers and
retain the existing portfolio.
Recommended:
To ensure the segment provides tailor-made solutions which caters for the needs of the segment.
Responsible for designing sales strategies and ensure smooth execution for the growth of the liability portfolio across the network.
Main Responsibilities:
Actively engage and coordinate the branch network to execute strategies
for driving loyalty and penetration to the mass segments (youth, groups,
employees & pensioners)
Driving growth of mass deposits through generating of sales strategies
and embed sales culture of liability products across the network.
Ensure continuous product improvement and digitization of processes.
Proactively review with clients to increase wallet share by providing
customized cash management solutions on collection, payment, payroll,
internet banking, etc. to meet and exceed their business and operational
requirements.
Ensure high level of integrity through compliance, understanding of the
liability portfolio, statutory and regulatory requirements as well as
the Bank’s internal policy, procedure and manuals.
Work closely with internal stakeholders including Branch Network Sales,
Transaction Banking, Treasury, Products and Channels, Business Banking,
Card Business, Digital Sales, Marketing,
Read Also:
Bancassurance and Operations
Teams to ensure the portfolio meets planned revenue and volume
projections.
Monitor and review deposits performance to ensure branch targets are met.
Support Relationship Officers and branch sales team through coaching and
coordination and participate in training of Relationship Officers
Proactively nurture and leverage sustainable, robust stake holder
relationship, coalitions and network internally and externally
(Committees, Government Bodies/Officials, regulators, Banks, Community
and Private entities)
Manage customer expectations through effective queries, complaints and
correspondences handling in a timely manner as per service operating
standards
Prepare budget and projections for the products, including existing as
well as prospective and potential clients. Co-ordinate budget objectives
to respective areas of responsibilities and ensure targets are achieved
as per the approved budget
Ensure leads generation directly or through branches for all the Personal Banking products.
Knowledge and Skills:
Advanced excel analytics knowledge of reporting.
Knowledge of working with business intelligent objects preferably SAP ®
Business Intelligence objects such as BI Web intelligence & Crystal
reports
Good customer relationship and sound understanding of bank’s liabilities products, policies, and procedures.
Sound knowledge of Retail Banking products and services
Excellent knowledge of mass market sector dynamics and related laws.
Sound understanding of other bank’s products, policies, and procedures for cross selling purposes.
Excellent knowledge of banking operations and financial markets in Tanzania.
Understanding and interest in financial/banking products and markets.
Working across all levels of the organization to understand
cross-functional linkages and interdependencies, as well as the
implications of risk and regulations at both a strategic level and at
the business unit level
Demonstrated ability to assess financial trends and react to them to expand and manage portfolio
Ability to drive change in a new environment
Strong presentation and communication skills, influencing and problem-solving skills
Good sales and negotiation skills.
Read Also:
Qualifications and Experience:
Advanced diploma/Degree in business related studies
5 years’ experience in banking operations, out of which 3 should be in relationship management and or sales role
Candidates with strong acquisition or good networking background are preferred
Experience of working with NGOs or financial inclusion projects or business development fields
NMB Bank Plc is an Equal Opportunity Employer. We are committed to
creating a diverse environment and achieving a gender balanced
workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job closing date : 10-Aug-2023
