Customer Service Officer at ALAF
a. Internal:
Apprise, update, and provide valuable inputs to management about techno-commercial developmental activities/challenges/competition in the field of LGS and future technological developments to facilitate policy decisions in business.
Recommended:
b. External:
• Linkages with technical building industry players (consultants, contractors & developers)
• Responsible for business development through building long-term business relationships with key government departments and construction organizations/ministries for the development of LGS -business, e.g. various construction boards and companies.
1. Key responsibilities:
a. Operational responsibilities/Tasks.
• Assess and identify new opportunities for growth in current and prospective markets.
• Establish the product in the market through business development closely working with key specifiers and influencers.
• Responsible for generating and managing business, as per annual Business Plans.
• Accountable for the accomplishment of top-line growth & bottom-line profitability for the division.
• Ensure all company activities adhere to legal guidelines and policies.
• Examine new opportunities in current and potential markets.
• Tracking competitor activities, identifying market and sales potential for PEB business.
• Identify regular, large, and mega accounts and put forth a strategy to develop the business and account
• Leverage market data to drive company growth.
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2. Job Dimensions:
a. Financial responsibilities:
• Improve & Increase profitability by adding value to the product line and solution chain.
• Control Debtors and increase cash collections.
• Responsible Bottom line profits of the division
b. Responsibility for Physical Assets:
• Making sure that Company Office Assets in his/her office are optimally used.
c. Working conditions:
• Works from a great ambiance office with less risk/Ergonomic risk.
• Has out-of-office or field activities.
1. Qualifications required:
i. Minimum academic qualification: Min: Degree in Engineering (Civil, Structural, Mechanical Engineering)
ii. Qualifications as an added advantage: MBA in sales and marketing will be added advantage.
2. Experience required:
i. General work experience (years): 5 -10 years.
ii. Specific to the position (level/discipline/years): 2-5 years’ experience.
iii. Industry: 2-5 years’ experience in designing & Detailing.
3. Key competencies and skills:
a. Core Competency – Negotiation & Influence
b. Sales Skills – SPANCO – QFD – Highly qualified in relationship building and should have good interpersonal skills.
c. Can perform under pressure with accuracy.
d. Creativity
e. Commercial Awareness
f. Team Working
g. Business Acumen
h. Problem Solving ability.
i. Strategic Planning
j. Self-Motivated & Self Driven
k. New Market and Product Development
4. Language requirements:
a. English/Swahili
5. Computer literacy:
a. Basic Microsoft Office (Excel, Word, PowerPoint)
6. Personality profile:
Young, Energetic, Smart, hard taskmaster, and have excellent communication and people management skills.
a. Operational responsibilities/Tasks.
• Assess and identify new opportunities for growth in current and prospective markets.
• Establish the product in the market through business development closely working with key specifiers and influencers.
• Responsible for generating and managing business, as per annual Business Plans.
• Accountable for the accomplishment of top-line growth & bottom-line profitability for the division.
• Ensure all company activities adhere to legal guidelines and policies.
Read Also:
Examine new opportunities in current and potential markets.
• Tracking competitor activities, identifying market and sales potential for PEB business.
• Identify regular, large, and mega accounts and put forth a strategy to develop the business and account
• Leverage market data to drive company growth.
2. Job Dimensions:
a. Financial responsibilities:
• Improve & Increase profitability by adding value to the product line and solution chain.
• Control Debtors and increase cash collections.
• Responsible Bottom line profits of the division
b. Responsibility for Physical Assets:
• Making sure that Company Office Assets in his/her office are optimally used.
c. Working conditions:
• Works from a great ambiance office with less risk/Ergonomic risk.
• Has out-of-office or field activities.
1. Qualifications required:
i. Minimum academic qualification: Min: Degree in Engineering (Civil, Structural, Mechanical Engineering)
ii. Qualifications as an added advantage: MBA in sales and marketing will be added advantage.
2. Experience required:
i. General work experience (years): 5 -10 years.
ii. Specific to the position (level/discipline/years): 2-5 years’ experience.
iii. Industry: 2-5 years’ experience in designing & Detailing.
3. Key competencies and skills:
a. Core Competency – Negotiation & Influence
b. Sales Skills – SPANCO – QFD – Highly qualified in relationship building and should have good interpersonal skills.
c. Can perform under pressure with accuracy.
d. Creativity
e. Commercial Awareness
f. Team Working
g. Business Acumen
h. Problem Solving ability.
Strategic Planning
j. Self-Motivated & Self Driven
k. New Market and Product Development
Read Also:
4. Language requirements:
a. English/Swahili
5. Computer literacya. Basic Microsoft Office (Excel, Word, PowerPoint)
6. Personality profile:
Young, Energetic, Smart, hard taskmaster, and have excellent communication and people management skills.
Trade Marketing Manager
• Ensure staff adherence to Security, Health, Safety, and Environmental procedures
• Developing and executing the Trade Marketing Plan in line with sales and marketing objectives and within the approved Marketing budget.
• Improving brand presence and campaign execution across trade through excellent in-store planning, execution, and tracking in alignment with the annual marketing plan
• Assist in the management of the product pricing strategy and trade marketing investments in order to support and deliver long-term growth
• Conceptualizing and executing trade promotions and rolling out impactful in-store campaigns in collaboration with marketing and sales teams
• Plan and manage trade visibility programs and initiatives at trade and ensure relevant messaging on all POS/BTL communication materials
• Consistent dealer engagement through training and regular visits to ensure that the brand is visible, and dealers are engaged on ALAF products.
• Responsible for competitive tracking and marketplace feedback, competitive reports, pricing reports, merchandising reports, local market economic factors, trade changes, and trends.
• Provide trade marketing inputs into new product development
• Maintain good customer relationships between ALAF and its dealers
• Manage the quarterly market surveillance process by ensuring the timely collection of samples and submission of reports to the Marketing Manager.
• A degree in Marketing, Business Administration, or related field
• A minimum of 3-5 years of experience in trade marketing.
• Prior experience in Trade Marketing.
• Have strong analytical skills and comfortable dealing with numerical data.
• Capable of thriving in a matrix environment and adept at influencing and coordinating with different stakeholders.
• Strong knowledge of the consumer industry
• Experience analyzing large amounts of data and trends
• Strong interpersonal and communication skills and the ability to work effectively within a diverse workplace.
• Excellent Communication, Planning, and Organizing skills
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Key Performance Areas:
• Troubleshooting and maintenance of PLC system, and other related instrumentation equipment like temperature sensors, limit switches, proximity sensors, flow switches, flow monitors, pressure switches, etc.
• Parameterisation and maintenance of frequency Drive Systems.
• Understanding the electrical drawing for problem troubleshooting in all areas of electrical control systems.
To ensure smooth production and attend to any breakdown in a timely.
• Planned equipment inspections with checklists and reported all equipment abnormalities observed.
• Preparing Monthly technical reports for all scheduled/unscheduled maintenance or equipment breakdown duties/responsibilities.
• Preparing RCA report for equipment breakdown of more than one (1) hour so as to get the root cause of the problem.
• Safety compliance as per the company’s requirements by conducting daily toolbox meetings before attending any job.
• Preparing/writing all attended shift duties in a shift logbook and timely sending the same which was prepared in an Excel sheet.
• Minimum three (3) years working experience.
• Good communication skills (written & spoken) in Swahili and English.
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1. Main purpose of the position:
• Lead the manufacturing function in relevant areas to deliver on the annual BPP target.
• Ensure FE and VC are within budget and output material meets customer requirements and standards.
• Work on Capex-related proposals for expansion projects in conjunction with the General manager / CEO
• Full accountability for production efficiency in the relevant areas.
• Responsible for developing and leading a team of a motivated workforce and ensuring Health, Safety, and EnvironmentalBenchmark operations with best practices and establish standard policies and procedures for each area of control.
• Implement continuous improvement and modern manufacturing methods and recommend necessary training to achieve the same.
2. Reporting into this position (designation and level)
a. Routine/Direct: Managers, Engineers, and Shift Supervisors of the relevant area.
b. Functional/Indirect: Maintenance Engineers, Warehouse/stores personnel
3. Responsibility for Internal and external relations
Team leadership skills
Conflict resolution skills
Effective communication skills
Language requirements:
English
Kiswahili
Computer literacy:
Microsoft Office packages ERP/SAP systems
1. Personality profile:
a. Positive
b. Employee-centric
c. Fast-paced and prompt
d. Achievement-oriented
e. Energetic and Enthusiastic
f. Self-motivated
g. Focused
h. High level of integrity
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2. Additional/specific work requirements:
a. Tube mills
b. Roofing sheet Roll forming production process
c. Wire products mfg. -BRC, Weldmesh, Wire nails
• Achieve monthly sales targets with a focus on Solution business
• Track inquiries and convert them to orders
• Visit markets – Sell products and solutions by establishing and developing relationships with existing and prospective clients
• Generate new leads within the region
• Monitor and provide regular updates on competitor activities, new products, and market condition
• Educate customers on how our products and solution can benefit them.
Prepare reports as and when required
• Participate in trade fair and exhibition
• Ensure compliance with Service Centre SOP
• Undergraduate degree in business management
• Min 3 years of experience
• Good negotiation skills and decision making
Excellent customer service
• Good communication and listening skills
• Problem-solving skills
• Ability to work long hours as and when required
• Possess a valid driving license
• Generating, updating, and maintaining reports on income, expenditure, and financial transactions
• Keeping a record of project expenses, contracts, and other accounting data
• Analyze and approve vendor invoices and contracts
• Oversee the transfer of funds to various vendors and suppliers
• Provide Regular updates on progress to the Project Manager and the Finance Manager
• Overseeing the implementation of project terms
Closely monitor Project spending against budget, prepare forecasts, and alert management on likely over-run, if any
• Ensure statutory and tax compliance in relation to the project
• Bachelor’s degree in accounting, taxation, finance, business, or a related field.
• Certified Public Accountant (CPA) or Final level CPA, additional certifications like CIMA will be an added advantage.
• Proven experience of 4-6 years as a Public Accountant, out of which at least 2 years should be in project or management accounting and reporting
• Proven ability to manage teams, build relationships, work collaboratively with cross-functional teams, influence others, and lead initiatives
• The ability to work with SAP ERP.
• Good understanding of Accounting standards (IFRS) and tax legislation.
• Advance level proficiency in Microsoft Office (Excel, Word, PowerPoint) is a MUST
• Strong analytical and communication skills.
• Sound problem-solving skills. Interpersonal Skills
• Ability to work in a team.
• Good leadership, communication, and interpersonal skills.
• Ability to properly interpret, apply and make decisions in accordance with the relevant policies.
• High integrity and judgment.
• An ability to generate trust and build alliances with co-workers.
• Ability to work well with the existing management team.
• Adept in developing and maintaining relationships with all stakeholders
• Go-getter approach
• Fluent in written and spoken English
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