Job Purpose
To ensure that corporate governance, risk management, internal controls and compliance structures of the bank are in place.
Key Responsibilities/Tasks
Recommended:
Audit execution:
· Examine and evaluate the adequacy and effectiveness of internal control system
· Ensure compliance with legal and regulatory requirements and implementation of policies and procedures.
· Conducting branch cash snap checks
· Review of quarterly financial statements before publication and provide a report for anomalies noted.
· Ensuring activities are carried out according to the mandate of the Audit Plan approved by the Audit Committee, which entails:
i. Timely performance of Audit assignments i.e. timely in planning, execution and reporting,
ii. Scheduling and attending planning meetings between the Internal Audit (IA) department and the Heads of the departments /Branch management to be audited and offering general direction to the Managers as they carry out risk assessments.
iii. Conducting site audit in accordance with pre-designed audit program and Audit plan ensuring adequate coverage of the scope.
iv. Ensure there is adequate communication and discussion with auditee while executing the audit assignment and confirmation of the findings before documentation.
v. Ensure adequate root cause and risk of the findings is documented for each observation obtained.
vi. Adequate and timely maintenance of Audit supporting evidence in the teammate.
vii. Preparation of draft report/discussion memo for finding observed during audit i.e. risk involved, make recommendations on the system and procedures under review and discuss the results with system owners. And obtain responses from Auditee
viii. Finalization of reports for review by the Head of Internal Audit. While ensuring that the reports incorporate the bigger picture as well as views of the process owners.
ix. Attending closure meetings for each assignment performed, so as to incorporate their views in the reports.
x. Minutes of the audit meetings i.e. entrance and exit adequate maintained in the teammate.
xi. Follow-up and provide status report of all outstanding audit recommendations i.e. internal, external and examiner Assist external auditors and regulators on audit matters
xii. Feedback is sought from auditee in respect of the audit conducted on the respective area and evidence uploaded in the teammate.
xiii. Preparation of board reports form the audits done for presentation.
Investigations:
Assist in special reviews as may be recommended from time to time
Administration and liaison:
· Maintaining and coordinating the day to day communication within the internal audit department and with other departments.
· Ensure adequate guidance is given to subordinate staff assigned work under you.
· Timely performance of assigned Audit assignment’s.
· Perform other duties as may be assigned
Skills, Knowledge and Abilities
· Audit Skills
· Analytical Skills
· Report writing, communication and Presentation skills
· Interpersonal Skills
· Knowledge on Microsoft Applications
Academic / Professional Qualifications
· Bachelor’s degree in Business Administration, Banking, Finance or related field
Working Experience Required
· A minimum of 2 years working experience at Senior Officer level
Read Also:
Qualifications
- Bachelor’s degree in commerce/Business related field.
- Master’s Degree/MBA or Professional qualification in Banking or related field is a plus.
- A minimum of 10 years banking experience; 4 of which must be in a senior management position in Bank Operations.
- Knowledge and ability to size industry trends and the competitive environment.
Academic / Professional Qualifications
· Bachelor’s degree in Network Administration, ICT, Telecommunication or any other related field
Working Experience Required
· A minimum of 3 year working experience
Knowledge on International Financial Reporting Standards (IFRS)
· Knowledge on Microsoft applications
· Knowledge in financial analytics
· Report writing skills
· Interpersonal skills
· Research skills
Academic / Professional Qualifications
· Bachelor Degree in Accounting, Finance, Business Administration
· Part completion of CPA (T) or ACCA or its equivalent.
Working Experience Required
· At least 3 years relevant experience.
Read Also:
Key Responsibilities/Tasks
Relationship Management:
· Manage a portfolio of existing clients and cross sell of Bank’s products to enhance relationship as per the personal score card.
· Attracts new business through walk-in customers, and through key vendors who are working with the bank but not banking to ensure they open accounts and get paid through the bank.
· Through MI, identify customers whose salary / income are not passing through the bank to understand the reasons and pass the names to WPB Manager for further engagement.
· Contributes to Personal Banking or SME CVP and sales plans through providing recommendations / appropriate action to protect and grow the business based on customer feedback e.g., new schemes, lending parameters, campaigns etc
· Educates customers on self-service channels utilization and monitor own portfolio to ensure % of active digital customers is being met and all customers are onboarded on channels.
· Prepares and manages own calling program for all (new and existing) customers to deepen relationships with them. Make use of iLead /SFE tool.
· Compiles the required reports (i.e., channel summary reports, inactive / dormancy report) as per required KPI, and submit them timely.
· Pass on sales leads to other relevant segments e.g., SOs, WPB, Corporates, RMs or BMs.
· Actively monitor on boarded customers’ account behavior under the respective codes.
· Recommends new services and products with conscious of the impact the decisions have to the Bank.
Key Measures:
· Financials: Growth in customers’ contribution through retention and increase of cross-sell.
· Achievement of NTB targets through cross-sell: Ensure achievement of the targets allocated.
· Growth in branch / portfolio – Net revenue and deposit.
· Reduction in dormancy ratio.
Customer Service:
· Provides value through delivering an exceptional level of service to Personal Banking (PB) customers through a variety of channels – phone, E-mail, and face to face.
· Strengthens and expands relationships with PB customers by intimately understanding the customer and servicing the customer’s banking needs appropriately.
· Adheres to the bank’s service standards, customer service charter and service level agreements when servicing customers.
· Deliver excellent Banking service to the bank’s customers without compromising on controls.
· Consult with clients to help the clients resolve issues and concerns that they have regarding their account.
· Develops and maintains strong relationships to enhance Bank’s profitability.
· Undertakes pro-active customer service reviews to deepen relationships and attain feedback on the services received to feed into relevant forums to drive service enhancement initiatives.
· Proactively informs customers of potential problems before they arise and process for resolution i.e., there are instances where sales teams are told to inform customers on system downtimes, card problems etc.
· Informs and educates clients about the bank’s products (raising the client’s awareness of the most appropriate products and services).
· Support and work close with WPB Manager to compile loan applications and submit to the manager for further evaluation and decision making.
· Responds to inquiries from clients and ensures resolution of service or operations problems.
Reporting:
· Ensure timely submission of call programs and/or any other reports from time to time.
· Provide timely and appropriate feedback on customer queries.
· Record leads in iLeads SFE tool and ensure closure of all leads.
Administration:
· Support the branch manager in preparing and providing inputs for branch sales-related budget.
· Adherence to bank’s policies when onboarding new customers and/or motivating additional products to the customers.
· Perform any other duties as may be assigned by the immediate supervisor from time to time.
· Ensure good customer service by log in all customer’s complaints for resolution.
Key Measures:
· Retention resulting into sales – Achieve Customer Satisfaction Score.
· NPS Score through customer service surveys.
· Achievement of customer service KPIs (dormancy ration, TAT, complaint handling).
Skills, Knowledge and Abilities
· Customer Centricity skills
· Sales and negotiation skills
· Communication skills
· Knowledge on market trends
· Interacting with people / Teamwork – ability to engage with others
· Confidence and proactiveness
Academic / Professional Qualifications
· Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or any other related field
Working Experience Required
· A minimum of 2-3 years of working experience in customer service and / or sales
Key Responsibilities/Tasks
· Solicit for new business through direct marketing; setting up appointments to meet new clients; following-up on referrals from existing clients
· Preparing and presenting proposals to promote the bank’s products, to prospective clients.
· Carrying out market intelligence to gain an understanding of changes in the market, in consumer needs and to gain information on new entrants (possible opportunities).
· Relationship marketing to maintain current clients and increase the client database. This involves floor walking within the banking hall, making phone calls to clients and obtaining feedback from account relationship staff.
· Negotiation of interest rates on term deposits and foreign currency exchanges. This involves regular consultation with Head Office –Treasury.
· Maintain current clients and increase client database. This includes walk-in clients within the banking hall.
· Making phone calls to clients on follow-up on account opening or the respective client.
· Conduct client visits to build a customer relationship and ensure customer satisfaction.
· Ensure quick turnaround time for client for service delivery.
· Ensure all the KYC and AML policy is strictly followed as per the rules of BOT.
· Provide support to branch network with regards to account opening.
· Respond to client queries.
· Maintenance of self-management with regards to tidiness of work place and physical
Read Also:
Risk Management:
· Ensure effective adoption and utilization of risk management tools
· Drive remediation of risk management exceptions identified during audit or risk reviews
· Promote risk management culture
Skills, Knowledge and Abilities
· Marketing and sales skills
· Interpersonal skills
· Negotiation skills
· Communication skills
· Research skills
· Knowledge on Microsoft Applications
Academic / Professional Qualifications
· Bachelor’s degree in Business Administration, Banking, Finance or any related field
Working Experience Required
· A minimum of 1 years working experience
Key Responsibilities/Tasks
Operations:
· Process ABC related transactions e.g. cards, mobile banking & internet banking related transactions (such as posting or verification in the core banking and related systems)
· Manage Visa card settlement (locals and internationals) and mobile banking & internet banking related transactions settlements.
· Manage prepaid Visa and MasterCard.
· Manage card ordering process eg. upload of card data, receiving form vendors and dispatching to branches.
· Store and maintain all documents/forms appropriately.
· Posting/authorizing card related entries and mobile banking/internet related entries
· Resolve customer queries and respond on time (participate in corporate visits, IB/EB when needed)
· Ensure ageing items in all reconciliations are handled expeditiously.
· Participate and support all ABC related projects.
Compliance:
· Ensure effective implementation of Bank’s operations, procedures and policies regarding ABC products
Customer Service:
· Attend to customer/branch queries/complaints related to alternate channels
Risk Management:
· Implement control self-assessment (RCSA) for ABC in liaison with Manager ABC
· Ensure effective adoption and utilization of risk management tools
· Drive remediation of risk management exceptions identified during audit or risk reviews
· Promote risk management culture
Audit Compliance:
· Respond to Audit (Internal and External) queries related to ABC
Regulatory Compliance:
· Implement and comply to all regulatory guidelines
Administration:
· Provide performance reports to Manager ABC eg. Sales reports
· Work in liaison with ICT to ensure system uptime to support business and channel availability
· Performa nay other duty as may be assigned by the immediate supervisor from time to time.
Skills, Knowledge and Abilities
· Knowledge on Microsoft Applications
· Analytical skills
· Report writing skills
· Communication skills
· Problem Solving Skills
Academic / Professional Qualifications
· Bachelor’s degree in Business Administration, Banking, Finance or related field
Working Experience Required
· A minimum of 1 years working experience at Officer level
Key Responsibilities/Tasks
· To conduct special reviews
· Preparation of draft concurrent plan and submit to the CAE to be presents in the last quarterly BARMC yearly
· Ensure compliance with annual concurrent/consulting Audit plan.
· Follow up of high-risk corrective action plans raised in previous audit and report the same on quarterly basis.
· Preparation of monthly status of CAPs to Management Risk Committee and EXCO and follow up with the auditee for closure
· Timely preparation and submission of BOT reports
· Closure of the confirmed implemented issues on the Team central
Risk Management:
· Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting
· Ensure effective adoption and utilization of risk management tools
· Drive remediation of risk management exceptions identified during audit or risk reviews
· Promote risk management culture
· Providing quarterly assurance on Risk Maturity Road Map.
Administration and Liaison:
· Assist in Board meeting preparations
· Attend any work as directed by the Head of the Unit. i.e. Assist in review of risk Assignments
Skills, Knowledge, and Abilities
· Audit Skills
· Analytical Skills
· Report writing, communication and Presentation skills
· Interpersonal Skills
· Knowledge on Microsoft Applications
· Leadership Skills
Academic / Professional Qualifications
· Bachelor’s degree in Business Administration, Banking, Finance, or related field
Working Experience Required
· A minimum of 2 years working experience at Senior Officer level in Auditing and or Internal control.
· Project skills is added advantage.
· Working with Teammate especial on reports
