Job Title:Customer Assurance Officer – Onboarding
Department:Customer Finance
Reporting line:Manager, Customer Assessment
Location:Job Grade:Arusha National Hub, Tanzania11
About ENGIE Energy AccessENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions providers in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience.
The company is a result of the integration of Fenix International, ENGIE Mobisol, and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.5 million customers, and more than 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.www.engie-energyaccess.comJob Purpose
- The Credit Assurance Officer (CAO) is accountable for KYC data validation and verification on all systems handed over including upselling appliances.
- Credit Assurance Officer ensures processes and procedures on documentation of outsourced third-party products attached to our systems are adhered to.
Responsibilities
- Ensure all systems that are handed over have been audited, reflecting correct information on the database (DB/Paygee).
- Timely reporting of inventory data mismatch between customer accounts and purchased appliances.
- Ensuring purchased products carry the correct price TAG in the DB, aligned to the product bundle as correctly uploaded in the database.
- Following up with Shop Agent/Regional Business Executive (RBE) or Maintenance team on missing items during handover and item exchange.
- Finalization of all systems and extra sales/upselling of the appliance after physical handover by the Shop Agent.
- Support the implementation of new product introduction, contract updating, and other changes that affect handover operations in collaboration with RBE/Shop Agent.
- Review and complete maintenance service fee warranty.
- Timely reviewing and finalization of Pay-Tv handovers for example ZUKU, STARTIMES, etc. ensuring proper pricing is attached.
- Onboarding all new customers within seven days after handover.
- Escalating all onboarding cases with discrepancies to respective RBEs or Departments and resolving all updated cases in return.
- Contribute Ideas of continuous improvement (CIP) to the department, especially where directly applicable to assigned tasks.
- Undertaking any other duties which may be assigned by the Supervisor
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Accountabilities
- Quality of departmental service
- IT asset management
- S/he is accountable for adherence to the company’s Policy
Knowledge And SkillsExperience:
- Good understanding of loan accounts
- Previous experience in a business dealing with loans is a plus
- Experience in customer relationship management
- Proven ability to analyze larger sets of data and strong attention to detail.
- Good understanding of warehousing operations and business-to-customer (B2C) sales
- Team player
- Computer literacy, particularly good working knowledge of Microsoft Excel
- Self-starter with a passion for Mobisol and its mission to plug in the world
- Fluency in the CO language and English
Qualifications:
- A minimum Holder of a Bachelor’s Degree in Business Administration, Microfinance, or any other related field
Language(s):
- Fluency in Swahili and English languages with excellent verbal communication skills.
Technology:
- Experience in using Microsoft applications, computers, and smartphone-literate.
ENGIE is an equal opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths!Documents to attach:
- Your current and updated CV/resume
- Copies of Academic certificates
- Certificate of Secondary Education Examination (CSEE) – THIS IS NECESSARY
- Advanced Certificate of Secondary Education Examination (ACSEE) – THIS IS NECESSARY
- College certificate/University degree certificate – THIS IS NECESSARY
- Your motivation letter, briefly explaining why you are interested in the position.
- All documents should be legible/readable and in PDF format. No images or scans will be accepted.
Please note:
- The deadline for receiving applications will be Sunday, 21st May 2023.
- This vacancy is for both the internal ENGIE Energy Access Tanzania
(i.e., MySol + MySol Grid) staff (i.e., current FTEs, Interns with 6+
months, Contractors) and external individuals.
- If you know someone who is competently fit and may be interested to apply for this position, please share this job Ad with them.
- As you share the job ad with them, please emphasize to them that they should adhere to all requirements and application instructions.
- If you know someone who is competently fit and may be interested to apply for this position, please share this job Ad with them.
- For internal candidates, your application letter must be signed by your line manager.
- Female candidates are encouraged to apply.
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All vacancies announced by ENGIE Mobisol Tanzania are completely free and candidates are not at any point requested to pay a fee for applying or during the recruitment process.We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted
