Founded in 1956, The Danish Refugee Council (DRC) is a humanitarian,
non-governmental, non-profit organization providing direct assistance to
conflict-affected populations – refugees, internally displaced people
(IDPs) and host communities – in more than 40 countries around the
world. DRC has been implementing emergency response projects in Tanzania
since the onset of the Burundi refugee crisis in 2015 in three refugee
camps in the Kigoma Region at the border with Burundi. DRC’s integrated
projects for refugees, asylum seekers and host communities comprise
sectors such as Camp Coordination and Camp Management (CCCM), Protection
(CBP, PSN, GBV, CP and Legal), Shelter and infrastructure, and Economic
Recovery.
Overall purpose of the role:
This post holder will lead the development and management of the MEAL strategy and workplan; and contribute to DRC strategy, DRC accountability commitments and learning needs and priorities. Managing a small MEAL team they will work with programme and project managers to ensure effective implementation of the monitoring, evaluation, accountability and learning strategies and global standards; support mainstreaming MEAL throughout the PCM and reinforce quality programme management.
Main Responsibilities:
People Management
- Day to day management of the MEAL team staff (assistants and officers) including recruitment, induction, performance and improvement management
- Oversea and manage recruitment and management of pool of enumerators (casual workers) to support data collection
- Support the Information Management colleagues with technical tasks such as data visualisation, snapshot, and other reports.
- Ensure the collaboration and complementary between the MEAL team and the Information Management and Programme colleagues.
AO MEAL capacities and commitments
- Identify and plan for the human resources, financial resources (budgets), needed to carry out MEAL activities in the area of responsibility
- Apply DRC guidance with regards to GDPR and data protection in the area of responsibility, specifically for MEAL related data. Liaise with relevant internal counterparts responsible for data protection.
- Lead on capacity building, training and support for programme and sectors and field staff to improve the field monitoring or any other MEAL needs.
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Results Monitoring and programme quality support
- Engage in and support quality throughout Project Cycle Management, in line with DRC guidance and division of labour, accommodating external requirements, including the development of adequate MEAL plans, tools and processes relevant for the area of responsibility.
- Participate in and contribute to (as appropriate) project Kick-off meetings, Quarterly Review meetings and Close-out meetings in order to highlight cross-project components aimed at replicating good practices and strengthening synergies between projects or programmes.
- Lead and contribute (as appropriate) to collect, monitor and analyse data to improve results, relevance and programme quality in the area of responsibility.
- Ensure the development of appropriate monitoring, tracking and reporting systems, tools and templates that enhance monitoring of program outputs and quality, generate quality evidence on program outcome and promote and ensure use of data for decision-making processes.
- Design, refine and deploy data collection which combines quantitative and qualitative methods and tools in the area of responsibility.
- Plan for, manage and quality assure the field data collection and field monitoring processes and tools.
- Ensure the application of ethical principles in the field work, including with regards to DRC Code of Conduct, Protection referral protocols and SOPs.
- Plan for and perform data quality assurance in data collection, data entry and data processing in the area of responsibility.
- Establish and maintain processes and protocols for data protection, storage, sharing, and security in the area of responsibility.
- Lead and manage development and maintenance of the MEAL plans, Indicator Tracking Tools and implementation of MEAL obligations in line with PCM.
- Lead the analysis and reporting of MEAL qualitative and quantitative data (e.g. baseline and endline assessment reports) collected in line with internal information needs and external reporting obligations.
Accountability
- Identify, plan for and implement different mechanisms for CFM including community engagement and feedback in monitoring, evaluation, accountability, and learning in the area of responsibility.
- Assess, design new and improve existing accountability mechanisms, including Community Feedback Mechanism processes, tools and SOPs.
- Promote the global CFM guidance, adapt tools and roll-out CFM mechanisms
- Ensure actions are followed to up close the feedback loop and ensure all complaints are processed in a timely, safe and accountable manner.
- Liaise with Regional Office and HQ during regular CHS certification audits, CHS self-assessment processes and follow-up on the improvement plan.
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Evaluation, analysis and learning
- Lead and contribute (as appropriate) to analysis, evaluation, and research for data-driven evidence and use in the area of responsibility.
- Support utilisation of results for better planning and decision making; and share knowledge and learning for improved programming within DRC and beyond, within the area of responsibility.
- Translate MEAL findings into organisational learning; plan and implement learning events and design appropriate learning products.
- Regularly present the key MEAL findings and feedback to the supervisors, and when relevant to the Senior Management Team for further development.
- Design and manage evaluations in compliance with DRC evaluation policy, from development of ToRs, to advising management on approval of final report, to dissemination of evaluation.
As Manager the post-holder is responsible for the following
- Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility
- Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.
- Accountable for people management of direct reports, generally at least 3 employees. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc.
- Accountable for making sound decisions based on DRC policies, MOPs, standards, and the advice of technical experts in DRC.
Perform other duties as directed by the Grants Coordinator, Area Manager and Country Director.
About you
In this position, you are expected to demonstrate DRC’s five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You act in line with our vision and values.
Monitoring, Evaluation, Accountability, Learning (MEAL) Team Leader
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Qualifications and Experience
a) Essential
- Minimum 3-4 years of relevant work experience in monitoring, evaluation, accountability and learning of humanitarian and development programmes.
- Experience working with International NGO’s, UN agencies, line ministries and/or local authorities in migrants/refugee settings and/or in emergencies.
- Proven experience in effectively working with a variety of donors’ requirements including FCDO, EU, DANIDA and UN agencies (as required).
- Strong understanding of monitoring, evaluation, accountability and learning principles and processes, including database management, reporting etc.
- Demonstrated experience with DRC Core Sectors.
- Mastered understanding of mix-methods approach, research methodologies and the nature and use of evidence, participatory methodologies.
- Demonstrated understanding of Core Humanitarian Standards (CHS) and ability to apply accountability and ethical standards in everyday work.
- Mastered competencies in working with analysis frameworks, with data analysis for quantitative and qualitative data and communicating evidence.
- Experience of working with or providing support to partners and/or a partnership model of working, when relevant.
- Experience of working with GIS or other data visualisation software.
- Demonstrable experience in the nurturing of organisational learning in programmes.
- Proven facilitation and training skills with diverse audiences of NGO practitioners, including staff capacity building.
- Demonstrated ability to work and deliver under pressure, within budget and time constraints and to manage priorities.
- Excellent skill in MS Word, Excel, and PowerPoint and Office365.
- Excellent verbal and written communication skills, ability to adjust communication to various stakeholders and audiences.
b) Desirable
- Knowledge of ArcGIS/QGIS, NVivo (or other qualitative analysis software)
Education
- A Bachelor’s degree in relevant field (international development, social sciences, statistics, public health, etc.) + at least 4 years of relevant experience
- A Master’s degree in relevant field + at least 4 years of relevant experience
Languages:
- English (fluent)
- Swahili (fluent)
- Local language (desirable)
Competency profile
- Compliance and Detail-oriented
- Strong team player
- Excellent interpersonal skills, culturally sensitive and adaptable
- Flexible, enthusiastic and willing to learn from others
- Understands humanitarian issues in Tanzania, and the region
- Willing to travel to project sites in Tanzania
Position Information
Employment category: Grade G
Reporting to: Area Manager
Technical line manager: Grants Coordinator
Direct reports: MEAL Officer and MEAL Assistant (s)
Unit/department: Grants and MEAL
Location: Kibondo, with frequent travel to other DRC offices and refugee camps in Kigoma Region.
Providing equal opportunities We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply.
DRC strives to attract, motivate and retain qualified national staff within its programs. As such, we strongly encourage national and diaspora candidates to apply for this position. However, candidates should take into consideration that DRC cannot employ, under an international contract, a national of the country in which he or she will be working (in this case, the United Republic of Tanzania)
Promoting high standards : DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
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Protection Officer (Psychologist)
Qualifications and Experience
- Minimum of 3 years’ experience in related field
- Demonstrates good understanding of mental health and psycho-social support practices in similar position.
- Experience with refugees will be an added advantage
- Interpersonal and psycho therapeutic skills.
- Patience, stress management and confidentiality.
- Good knowledge of computer applications.
- Good training abilities.
Education
- Bachelor’s degree in psychology preferably child/developmental psychology, counselling or psychology equivalent (A master degree will be an added advantage) in well recognized college or university (preferred)
Languages:
- Good proficiency in written and spoken English, and Swahili. Kirundi an added advantage
Competency profile
- Compliance and Detail-oriented
- Strong team player
- Excellent interpersonal skills, culturally sensitive and adaptable
- Flexible, enthusiastic and willing to learn from others
- Understands humanitarian issues in Tanzania, and the region
- Willing to travel to project sites in Tanzania
Position Information
Employment category: Grade H
Reporting to: Child Protection Team leader
Technical line manager: Protection Manager
Direct reports: Protection team leader
Unit/department: Protection Department
Location: Kibondo/Kasulu
Providing equal opportunities We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply.DRC strives to attract, motivate and retain qualified national staff within its programs. As such, we strongly encourage national and diaspora candidates to apply for this position. However, candidates should take into consideration that DRC cannot employ, under an international contract, a national of the country in which he or she will be working (in this case, the United Republic of Tanzania)
Promoting high standards : DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
Protection Officer (Legal Officer)
Qualifications and Experience
- Experience of more than two years in humanitarian context.
- Minimum of 2 years’ experience working in INGO, with additional knowledge of human rights law and international refugees’ law.
- Able to work in challenging environment and meeting deadline.
- Flexible, team player and independent
- Technical understanding of core protection concepts, and response strategies in line with best practices.
- Experience working in protection in an integrated manner with other humanitarian sectors of intervention.
- Experience working with displaced or conflict affected populations.
- Strong planning, organizational and problem-solving skills with the ability to work both independently and within a team.
- Integrity, strong work ethic, and ability to consistently meet deadlines under pressure.
- Strong interpersonal skills and commitment to learning and implementing organizational policies and procedures.
- Full proficiency in Microsoft Office, including Word and Excel.
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Competency profile
- Compliance and Detail-oriented
- Strong team player
- Excellent interpersonal skills, culturally sensitive and adaptable
- Flexible, enthusiastic and willing to learn from others
- Understands humanitarian issues in Tanzania, and the region
- Willing to travel to project sites in Tanzania
Position Information
Employment category: Grade H
Reporting to: Legal Team Leader
Technical line manager:Protection Manager
Direct reports: N/A
Unit/department: Legal Department
Location: Kibondo/Kasulu
Providing equal opportunities We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply.
DRC strives to attract, motivate and retain qualified national staff within its programs. As such, we strongly encourage national and diaspora candidates to apply for this position. However, candidates should take into consideration that DRC cannot employ, under an international contract, a national of the country in which he or she will be working (in this case, the United Republic of Tanzania)
Protection Officer (Child Protection Case Management)
Qualifications and Experience
- At least two years of professional experience in Advocacy, Protection or Programme support in humanitarian or development programming.
- Strong knowledge of project cycle management.
- Knowledge of donor rules, regulations, and procedures including but not limited to US and European donors, EU funding mechanisms, and UN agencies.
- Knowledge and experience in working with national government and devolved units.
- Knowledge of database use and management.
- Excellent writing and editing skills in English for external audiences (including governments and donors).
- Excellent interpersonal, written and verbal communication skills.
- Good personal organizational skills, including time management, team work, ability to meet deadlines and work under pressure with minimal supervision
- Experience in Tanzania programme is an added advantage.
Education:
- Bachelor’s degree international relations, social science, law, development or a relevant field in well recognized college or university (preferred)
- Bachelor degree in social studies counselling, Psychology, law and other relevant field in well recognized college or university
Protection Assistant (PsychoSocial Support)
Qualifications and Experience
- Minimum of1-2 years of experience in protection, preferably with an international humanitarian organization.
- Demonstrated organizational skills and ability to work in complex and difficult circumstances.
- Experience in case management, referral related activities and awareness is desirable
- Field experience in emergency context is highly desirable
- High level of personal initiative, analytical skills and pro-active problem solving.
- Demonstrated people’s management skills. Strong interpersonal skills and ability to develop and maintain working relationships across the organization.
- Be a team player
- Cultural sensitivity, and commitment and understanding of the values of DRC. Good communication skills.
- Commitment to learning and implementing organizational policies and procedures
- Proven ability to prioritize tasks and meet deadlines
- A sensitive approach to external representation
Education
- Bachelor degree in social studies counseling, Psychology, law and other relevant field in well recognized college or university
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Application and CV
Only motivated applications that address the stipulated duties and meet the required qualifications, sent together with a CV, will be considered.
DRC only accepts applications sent via our online-application form on www.drc.ngo under JOB.
DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:
- Professionalism, impact & expertise
- Humanitarian approach & the work we do
- Purpose, meaningfulness & own contribution
- Culture, values & strong leadership
- Fair compensation & continuous development
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DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
If you have questions or are facing problems with the online application process, please visit drc.ngo/about-us/job-and-career/support-for-job-seekers.
Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply!
