Kigoma
IOM
The International Organization for Migration
POSITION INFORMATION
SVN IOM/KSU/011/2023
Position title Operations Assistant (Field Support)-2 Positions
Position grade G-4
Duty station Kasulu/Makere, United Republic of Tanzania
Durations 3-6 Months with possibility of extension
Position number To be created
Job family Operations
Organizational unit Movement Operations
Reports directly to Movement Nationals Associate Operations Officer
Overall Supervised by
Movement Operations Officer
Recommended:
II. ORGANIZATIONAL CONTEXT AND SCOPE
Since the inception of IOM in 1951, Movement Operations have been and
continue to be a fundamental pillar of the Organization’s work. The
organized movement of persons in need of international migration
assistance is a primary mandate of the Organization and a cornerstone of
IOM’s operations. This mandate has resulted in the international
transport of more than 15 million migrants and refugees worldwide.
Movement Operations departments in various IOM missions, coordinated
under the division of Resettlement and Movement Management (RMM) in the
Department of Operations and Emergencies (DOE) at IOM’s
Geneva Headquarters, are responsible for all aspects of travel for
migrants and refugees under IOM’s auspices, in accordance with the
various framework agreements with resettlement and receiving Governments
and partners across the spectrum of the Organization’s programmes
Context
Under the overall supervision of the Movement Operations Officer in Kasulu and
direct supervision of the National Associate Operations Officer and in
coordination with Senior Operations Assistant (Field Support), the
Operations Assistant (Field Support) is responsible for undertaking
movement operations activities in the field, with the following duties
and responsibilities:
III. RESPONSIBILITIES AND ACCOUNTABILITIES
The selected candidate will be responsible for the following duties and tasks:
1. Undertake field support activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation.
2. Perform airport services, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have
departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
3. Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
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4. Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
5. Assist in the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging and handling and escort individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.
6. Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
7. Provide regular feedback on work being accomplished to the Operations Assistant (Team Leader) and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
8. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Operations Assistant (Team Leader) or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
9. Perform such other duties as may be assigned
IV. REQUIRED QUALIFICATIONS AND EXPERIENCE
Education:
- Four years of working experience with high school diploma in related field or • Two years of working experience with a bachelor’s degree in related field.
SKILLS
- Good knowledge of Word, Excel and Internet.
- Strong interpersonal and communication skills.
V. LANGUAGES
- Fluency in English and Kiswahili is required Working knowledge of French is an added advantage.
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VI. COMPETENCIES1
- The successful candidate is expected to demonstrate the following values and competencies:
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day- to-day challenges.
Core Competencies – behavioural indicators level 1
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service- oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Additional Information
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- All application documents will be handled in accordance with IOM data protection policy. The selected candidate is required to commence the assignment as soon as the recruitment process completes.
The International Organization for Migration
POSITION INFORMATION
VN IOM/DSM/012/2023
Position title Cleaner-1 Position
Position grade G-1
Duty station Dar es Salaam, United Republic of Tanzania
Durations 1 Year possibility of extension
Position number To be created
Job family Support
Organizational unit Resource Management Unit
Reports directly to Senior Human Resource Assistant
Overall Supervised by Resource Management Officer
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II. ORGANIZATIONAL CONTEXT AND SCOPE
Under the overall supervision of the Resource Management Officer in Dar es Salaam and direct supervision of the Senior Human Resource Assistant in Dar es Salaam; the incumbent will be responsible for the following tasks.
III. CORE FUNCTIONS/RESPONSIBILITIES
The selected candidate will be responsible for the following duties and tasks:
1. Maintain office cleaners, which includes clearing the offices, bathrooms, common areas, mopping floors, dusting computers and phones on daily basis.
2. Keeping kitchens, toilets in hygienic condition and replenish sanitary items as deemed necessary.
3. Advise Procurement staff about cleaning materials needs.
4. Notify supervisor about any repairs that she/he deems necessary.
5. Prepare the tea/Coffee for the staff on daily basis.
Provide hospitality for the office visitors.
7. Perform any other duties as may be assigned by supervisors.
IV. REQUIRED QUALIFICATIONS AND EXPERIENCE
Education:
- Minimum High School Degree/Certificate Or Diploma in related field or
- Secondary Diploma.
EXPERIENCE:
- Minimum of six months’ work experience in office cleaning.
- Ability to work independently or with minimum supervision.
- Personal commitment, efficiency, and flexibility.
- Ability to work effectively and harmoniously with colleagues from different cultures and professional backgrounds.
V. LANGUAGES
- For this position, fluency in English and Kiswahili are required (oral and written) Working knowledge of French is an advantage.
VI. COMPETENCIES
The incumbent is expected to demonstrate the following values and competencies:
Read Also:
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open
communication; explains complex matters in an informative, inspiring,
and motivational way.
Additional Information - Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- All application documents will be handled in accordance with IOM data protection policy. The selected candidate is required to commence the assignment as soon as the recruitment process completes.
I. POSITION INFORMATION
VN IOM/KSU/010/2023
Position title Operations Assistant (Compliance) -1 position
Position grade G-5
Duty station Kasulu/Makere, United Republic of Tanzania
Type of Appointment & Durations 1 Year with possibility of extension
Job family Operations
Organizational unit Movement Operations
Position number To be created
Reports directly to Movement Nationals Associate Operations Officer Overall Supervisor Movement Operations Officer
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II. ORGANIZATIONAL CONTEXT AND SCOPE
Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations Units in various IOM Country Offices, coordinated under the Division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters (HQ), are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization’s programmes.
Under the overall supervision of the Movement Operations Officer in Kasulu and direct supervision of the National Associate Operations Officer and in coordination with Senior Operations Assistant (Compliance) in Dar es Salaam, the Operations Assistant (Compliance) is responsible for undertaking compliance activities, with the following duties and responsibilities:
III. RESPONSIBILITIES AND ACCOUNTABILITIES
1. Undertake compliance activities in an assigned area or areas, such as project monitoring and evaluation, training, youth services, project reporting, project support and/or protection.
2. Provide administrative assistance in monitoring and evaluation activities, including assisting with administering surveys, interviews and focus groups and assisting with logistical activities related to preparing for surveys, interviews and focus groups.
3. Assist with the logistical aspects of staff training sessions that others are facilitating, including such tasks as preparing training materials, reserving and preparing the training venue, organizing necessary IT and other equipment, organizing supplies and refreshments for training session participants and assisting with logistical details during training sessions.
4. Provide support to the Operations Specialist (Compliance) in relation to a wide range of special projects serving all pillars of Movement Operations in the Region as well as Movement Operations management and IOM Units that are outside of, but support, Movement Operations activities. In relation to project reporting, assist as needed with compiling information for reports and distributing reports within IOM Tanzania for internal use.
5. Update relevant databases with compliance-related content,
particularly in relation to services for vulnerable beneficiaries as
overseen by the Operations Specialist (Compliance). Assist in performing
quality checks (QC) of
compliance-related data in relevant databases while proactively bringing
to the attention of supervisors any compliance-related data issues.
3. Conduct identity and document verification prior to the distribution
of travel documentation to refugees, immigrants, and migrants.
4. Conduct pre-departure counselling on pre-embarkation procedures and
special needs during travel (such as meals, medication, wheelchairs, and
medical conditions) as needed. Identify beneficiary vulnerabilities and
coordinate appropriate action to ensure they are addressed.
5. Provide regular feedback on work being accomplished to the Operations
Associate, Movements & Data Processing and keep supervisors
immediately informed of any issues that arise.
6. Assist the Operations Specialist (Compliance) in the administration
of a Transit Center Youth Services area and in maintaining an
environment that is conducive to the education of children and young
adults. In this capacity, help in providing equal access to the Youth
Services area for all children, arrange for adequate supervision during
center hours, promote the center through visual materials and
announcements, and ensure equipment and materials are available,
appropriate, clean and safe for use by children.
7. Assist the Operations Specialist (Compliance) with creating and
organizing youth- themed recreation times and classes at the Transit
Center using known educational content and curriculum in the language(s)
of the children being served. Assist in finding creative ways to
deliver Transit Center-relevant lessons related to personal hygiene,
environmental awareness and community health.
8. Assist the Operations Specialist (Compliance) in working with Transit
Center staff members to ensure that special attention is brought to the
hygiene and consistent stocking of items used by children.
9. Provide regular reports on the work being accomplished to supervisors and team members.
10. Demonstrate an in-depth understanding of relevant Movement
Operations SOPs and Movements-related systems and databases (including
iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain
professional, impartial and unbiased during all interactions with
migrants and colleagues per the IOM Code of Conduct and instruction on
the prevention of sexual exploitation and abuse (PSEA.).
11. Maintain and ensure the confidentiality and integrity of all
relevant paperwork in line with standards of conduct and data protection
rules. Alert Senior Operations Assistant (Compliance) or management of
any non-compliance to SOPs or codes of conduct by IOM staff members or
partners.
12. Perform such other duties as may be assigned.
Read Also:
IV. REQUIRED QUALIFICATIONS AND EXPERIENCE
EDUCATION
- Completed secondary [high school] education required with five years of relevant working experience in social science or business administration or related field or.
- Bachelor’s degree social science or business administration with three years of working experience.
EXPERIENCE
- Thorough knowledge of English.
- Attention to detail and ability to organize.
- Excellent computer skills – Word, Excel and Internet.
- Prior experience working with youth may be an advantage.
- Strong interpersonal and communication skills.
- Ability to work under pressure with minimum supervision.
SKILLS
- Strong computer skills – Word, Excel, and Internet.
V. LANGUAGES
Required
(specify the required knowledge) Advantageous
For this position, fluency in English and Kiswahili is required (oral and written). Working knowledge of French is an advantage.
VI. COMPETENCIES
The successful candidate is expected to demonstrate the following values and competencies:
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day- to-day challenges.
Read Also:
Core Competencies – behavioural indicators level 1
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service- oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Additional Information
- Any offer made to the candidate in relation to this vacancy notice is subject to funding
confirmation.
All application documents will be handled in accordance with IOM data protection policy.
The selected candidate is required to commence the
OTHER:
The UN system in Tanzania provides a work environment that reflects the values of gender equality, teamwork, diversity, integrity, a healthy balance of work and life and equal opportunities for all, including persons with disability.
Female candidates and qualified persons with disabilities are encouraged to apply for UN vacancies and are protected from discrimination during all stages of employment.
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NO FEES:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank accounts.
HOW TO APPLY:
- Interested candidates should fill in the PH form, submit CV’s and cover letter indicating Vacancy Number with 3 professional references and contacts to email address: tzvacancy@iom.int
The vacancy is open for both internal and external Tanzanian nationals only. Only e-mail applications will be considered.
