Receptionist at Exim Bank
1. PURPOSE OF JOB:
Receptionist involves managing consumer, visitors and calls in a
professional and efficient manner. The receptionist has to perform
various clerical duties, which support in the presentation and operation
of a professional organization. EXIM Bank receptionist is responsible
to assist customers in smooth and efficient manner to adhere to all
protocol in line with EXIM Bank goals, strategy, and values.
Recommended:
2. PRINCIPAL ACCOUNTABILITIES:
.Answering telephone calls, direct screen calls taking and relaying messages
· Providing information to callers, greeting person entering the organization and directing individuals to correct destination
. Dealing with queries or requests from customers and public
Preparing letters and documents, receiving, and sorting out deliveries
Scheduling appointments, organizing meetings, maintaining appointments diary either electronically or manually
· Sound judgmental powers: ability to manage difficult customer
situations, to respond promptly to the needs of the customer, solicit
feedback to improve service, respond to requests for service/assistance
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
Dependability: to follow instructions as well as take responsibility for their actions and keep commitments
Quality management- look for means of improving as well as promoting quality
Ability to work well as part of a team- to exhibit objectivity and be
open-minded towards the ideas and views of others, give as well as
welcome feedback, contribute to building team spirit, aid others to succeed
. Flexibility of working on shift
Other duties as assigned
3. COMPETENCIES:
- Good social skills
- A sound knowledge of telephone etiquette
- Verbal and written communication skills
- listening skills, problem analysis and problem solving, customer service orientation
- Organizational skills, attention to detail, judgment, adaptability, teamwork, stress tolerance, resilience. Persuasiveness, problem solving, adapt ability, tenacious, negotiation skills, high energy level
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4. QUALIFICATION AND SKILLS:
- . Diploma/ Degree or equivalent
- Required language proficiency
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Some experience in a call center or customer service environment
- Good data entry and typing skills
- Knowledge of sales principles and methods, proven track record in sales
How to Apply:
Please send your application to hrrecruit@eximbank.co.tz
Application deadline:-20tMarch 2023
