Front Desk Agent at Johari Rotana
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
Recommended:
• Provide prompt, courteous and efficient service to all guest, so as
to achieve a high level of customer satisfaction through personalized
service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local
services, including operating hours, promotions, events, attractions and
any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate
postings of all incidental charges using computerized Front Office
systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies,
procedures and service standards and have full knowledge of the hotel
facilities and happenings
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous
experiences in the Front Office Department within a hotel. Excellent
written and verbal English communication skills and knowledge in an
additional language, along with strong interpersonal and problem solving
abilities are essentials. Computer literate and previous experiences
with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Read Also:
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Director of Human Resources at Johari Rotana
Job Description
We are currently seeking for passionate and dynamic colleague’s focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our colleagues.
As a Director of Human Resources you are responsible for managing the human resources function in order to meet the strategic business objectives. The role involves development and implementation of strategies and policies and will include key responsibilities such as:
• Guide and direct all facets of Human Resources including
recruitment, coaching, compensation & benefits, health & safety,
performance management & succession planning
• Ensure recruitment of high caliber employees to help achieve the business targets, within budgeted staffing plans
• Provide functional direction and ensure compliance of all legal requirements
• Provide a sounding board for colleague concerns, mediating solutions and initiating changes as needed
• Provide direction, coaching and counseling on Human Resources issues such as performance management and employee relations
• Maintain high level of colleague satisfaction and team spirit, through
active support, direction and participation with hotel core committees
• Maintain a high level of effectiveness communication throughout the hotel
• Establish and implement annual objectives, budget and programs for the
Human Resources Department in conjunction with the hotel’s strategic
plan
• Foster a cooperative working climate, maximizing productivity and colleague morale
Skills
Education, Qualifications & Experiences
You should have a university degree in a related discipline / or professional Human Resources designation with a minimum of three years experiences in the same role. You must be a computer literate, ideally with proficiency in a computerized payroll system and fluent in English. Previous gulf experiences are preferred and a track record of career progress and stability is an essential.
Read Also:
Knowledge & Competencies
The ideal candidate will be hands-on, enjoys leading from the front and being part of a winning team and should possess following competencies:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
