Customer Experience Agent
Customer Experience Agent Job Opportunity at Maersk
Maersk Dar es Salaam, Tanzania
Full-time
About the job
Are
you a customer-focused individual who is passionate about the employee
experience, has high energy, and strives to achieve the best in what you
do to effectively manage solutions? If so, this position is for you.Maersk Tanzania is looking for a Customer Experience Agent to join our team in Dar Es Salaam.
Recommended:
He/She
will actively build strong relationships with customers and understand
their business to provide excellent customer service. This includes
proactively identifying new customer opportunities and developing
existing customer relationships to achieve volume and gross profit
targets.
WHAT WE OFFER:
You will gain industry
knowledge, have the opportunity to focus on creating valuable
relationships and work with highly professional teams in an environment
where you are valued, recognized and well rewarded. This will give you
the skills required for a client-facing role, deepen your potential and
broaden your professional development, contributing to the success of
your team and the company.
- To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely in daily interactions through various channels and agreed media.
- Handle incoming customer queries, issues, exception management.
- On-board new clients and deliver a second-to-none experience to them for increased share of their business
- Be fully responsible for customer satisfaction and experience on interaction with customers
- Identify when leverage of external sales face to face interaction would benefit the customers relationship or where large potential profitability has been identified
- Ensure all products and services are sold to the customer to maximize Maersk profitability
- Build strong relationships with all stakeholders including sales, OTCX etc
- Effectively handover of terms and conditions agreed with customer to stakeholder groups, including OTCX
- Manage the pipeline for customers in their portfolio, accurate forecasting, and provide input for segmentation
- Actively promote the use of digital channels and promoting the Maersk Brand visits where needed
Read Also:
- Bachelor Degree from any background
- 2+ years of experience in Logistics (Import/Export/Inland)
- A driven fast learner, with a positive attitude who shows initiative and take ownership over client cases
- A professional communicator, able to keep a cool head and a customer centric approach while getting things done
- Someone who is comfortable with multi-tasking whilst keeping focus on delivering quality
- Someone who is an excellent team player
- Capable of building solid rapport over the phone
- Can build and maintain a strong network of customers
- Successfully manages negotiation process
- Capable of overcoming objections
- Has knowledge of market competitors and industry trends
- Confident in decision making
- Someone with an open mindset who can give constructive feedback, and in turn welcomes feedback as well
Sales Executive
Full time
TZ - Dar Es Salaam
Opportunity This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
Full time
TZ - Dar Es Salaam
Opportunity This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
The
duties and responsibilities of the Sales Executive is to contribute to
business expansion by identifying growth opportunities within the
existing clients / new client on board that is synchronous with the
overall sales strategy and managing key business partnerships.
RESPONSIBILITIES
RESPONSIBILITIES
- Negotiate/close deals and handle complaints or objections
- Drive business development on L&S and surpass business expectations and contribute to our company’s rapid and sustainable growth.
- Gather feedback from customers or prospects and share with internal teams
- Sales of trucking business (Heavy & Light trucks).
- Drives Sales in collaboration with Maersk Line (Nyota) in efforts to provide an end to end logistics solution with focus on Inland Transportation, Warehousing and distribution, CFS and ICD.
- Maintain relationships with key counterparts in existing customers to ensure upsell/cross-sell in existing customers Conduct structured, periodic reviews with key stakeholders to ensure adherence and customer satisfaction
- Working with team leader on process improvement ideas.
- Coordinates with support processes to provide seamless experience for sales.
- Develop and coordinate customers satisfaction goals with the team
- Identify services statistics as well as create detailed reports.
- Analyze market share for different clients. Conduct market research to identify selling Discovering and pursuing new sales prospects, possibilities and evaluate customer needs
- Conduct market research to identify selling possibilities and evaluate customer needs
- Attend other duties assigned by senior staff.
Read Also:
- Minimum of Bachelor's degree
- At least 3-5 years sales experience in the Logistics & Services industry or similar.
- Proven track record of targeting, pursuing, and winning a sizeable portfolio of new key customers, through combined personal and collaborative selling efforts.
- Good Stakeholder Management
- Customer orientation and collaboration with strong customer service skills, remain flexible and calm in high pressure situation
- Excellent organizational and administrative skills
- Good interpersonal and communications ability
- Reports and Data quality skills
- Ability to work with minimal supervision
- Agility with Quick learning capability
