Application Administrator CBS(Fixed Term - 2years) (1 Position(s))
Job Location : Head Office, Hq
Job Purpose:
Support Core Banking Systems and be responsible for maintenance of Level 2 support of back-end Core Banking Application systems.
Support
End Of day (EOD) operators and coordinating Level 3 support issues of
all back-end Core Banking Application systems with offshore support
teams for proactive and active support.
Recommended:
Main Responsibilities:
- Support Core banking applications and work at application layer. These systems include Flexcube, cheque clearing, SWIFT, TISS, Opics, etc.
- Responsible for Level 2 issues related to all core applications except the in-house developed applications which will be supported by the developers reporting under Solutions/Products Design & Architect department.
- Responsible for support of EOD/EOM batches.
- Responsible for UAT on testing of Applications changes.
- Support of day-by-day operations & performance of Core Banking System (CBS)
- Manage efficient & effective running of End of Cycle (EOC) operations (EOD, EOM, EOY) to ensure CBS is available to users well on time.
- Service Desk's 2nd level technical support for CBS queries & incidents (Live, Data ware Housing, UAT, Report)
- Escalation to 3rd level support (OFSS – Onsite & i-Support)
- Follow-up and feedback on incidents escalated to OFSS.
- Participate in weekly (Friday) tele-conference meetings with OFSS i-Support for status update.
- Customer Call Centre's 2nd level customer support for Core Banking system related queries & incidents
- Log to the Service Desk all CBS and EOC incidents encountered in the section
- Provide updates to the Senior Manager.
- Submit monthly report to the Senior Manager.
- Attend weekly meetings with section staff to resolve issue and implement continual improvement actions
- Working closely with vendor's Level 3 support team for all back-end Core Banking Application systems (e.g. OFSS resources and internal Consultants if any).
- Resolve Incidents in Service Manager escalated from Level 1-Service Desk.
- Analyse escalated incidents from level 1 before escalating the same to higher levels (OFSS and internal Consultants).
- Participates in testing of all patches/Incidents fixes provided by System Vendor.
- Perform the MOCK Run for End of months and end of year Simulation and provide reports.
- Support project of Core Banking Upgrade/Replacement.
Knowledge and Skills:
- Detailed understanding of the core application products setup
- ICT systems support knowledge and experience.
- Multi skilled in all areas of Technology Flexcube, SWIFT, TACH, Opics, network, desktop supports, etc.
- Be a team player that motivates and educates other team members.
- ICT Service Management skills
- Excellent communication skills with internal customers as well as with higher level support teams
- Bachelor's degree or its equivalent in Computer Science or related disciplines from a recognized institution.
- A minimum of 2 years' experience in ICT service
- ICT Service Management ITILv3 certification is an added advantage.
Relationship Manager (1 Position(s))
Job Location : Western Zone
Job Purpose:
To grow and retain a portfolio of Institutional Banking clients (both Government and Private Institutions) by performing a proactive, mobile, value adding financial partnership role, ensuring that close personal attention is given to provide a full array of customized financial solutions and services tailored to meet the growth needs Institutional clients.
Main Responsibilities:
Accountability Relationship Management and Business growth
- Manage existing customer relationships through regular contacts and visits by ensuring customers banking needs are addressed effectively in a timely manner.
- Partner with the product team and other internal staff to deliver a clear account plan that is based on understanding of client needs and provide appropriate solutions for clients across relevant products by capitalizing on bank's competitive attributes e.g., Network, balance sheet, brand etc.
- Identify and develop a target pipeline and aggressively market for new profitable institutional customers and exploit cross selling opportunities.
- Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
- Manage the development of prudently priced assets, cost-effective long-term liability with reputable institutions and organizations in order to ensure the bank's maximum profitability.
- Identify and take ownership of sales leads generated for the bank; Ecosystem banking – Corporate Banking, Business Banking and Retail Banking
- Manage the product partners to ensure that work standards and quality work output targets are set, achieved, and maintained.
- Ensure full compliance, provide oversight as well as monitor the implementation of various consumer protection requirements across Institutional Banking.
- Adhere to high professional standards and strive to provide quality services and competitive pricing to clients by ensuring delivery of industry-leading customer service, premier on-boarding experience, and advisory service to new and existing institutional customers.
- Perform a proactive liaison role between customers, client service delivery team and back-office service fulfilment and credit functions.
- Interact frequently and closely with all clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements.
- Accurately and efficiently process customer mandates/ documentation requirements for financial facilities.
- Mine and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank.
- Develop and implement a client-calling schedule to visit all clients in the portfolio.
Read Also:
- Monitor and manage complete regulatory compliance (KYC); Control Self-Assessment and addressing of root-cause for issues raised.
- Maintain a high quality of the asset book, ensure excellent performance and maximum returns of the portfolio.
- Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
- Proactively manage client portfolio in compliance with regulatory environment, keeping up with bank's guidelines, policies and procedures to mitigate financial loss and fraud within the bank.
- Maintain high standard of operational controls including adherence to Risk Management and Compliance guidelines.
- Embed NMB values and code of conduct by ensuring adherence to the highest standards of ethics with relevant policies, processes, and regulations.
- Consult with staff in Risk, Credit, Legal and Compliance departments to ensure that the portfolio remains credit worthy and within the policies of the bank.
- Manage the Institutional Banking liability and loan book within the bank's risk appetite statement.
- Prepare quality clients credit applications for submission to CREDCO.
- Always ensure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance-sheet
- Ensure proper record keeping for all documents submitted by clients for services at the bank
- Knowledge of general banking practices, policies, procedures, and regulatory environment.
- Good current knowledge of different industry sectors and sector risk profiles/ trends
- Possess an intimate understanding of Institutional competitor activity, drivers, products, strengths, vulnerabilities, market-share, and client base accordingly to meet business objectives.
- Broad and detailed technical knowledge of general Institutional Banking practices and procedures.
- Strong customer relationship and sound understanding of bank's products, policies and procedures.
- Analytical – ability to identify and analyze patterns and trends, to see the relationship between cause and effect, with an enquiring mind.
- Fluent in verbal and written communication in English and Swahili.
- Strong in numerical skills and financial acumen to analyze evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios,
- Persuasive - enjoys selling and negotiating, changes the opinions of others, is convincing with arguments.
- Computer literacy i.e., Word/Excel/Power point skills.
Read Also:
- Bachelor's degree or its equivalent in Economics, Business Administration, Finance, Marketing Statistics or Research.
- Master's Degree in Business Administration is an added advantage.
- A minimum of 5 years' experience in Relationship Management managing government and other public sector clients
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job opening date : 24-Jan-2023
Job closing date : 07-Feb-2023
