Channel Manager (1 Position(s))
Job Location : Northern Zone
Job Purpose:
Responsible
for making sure the bank covers the ground with the right mix of
channels (NMB Wakalas, ATMs, Branches, CCPs, Mobile banking, etc.) in a
manner which will competitively optimize revenue and minimize costs
Recommended:
Main Responsibilities:
- Ensure there is a unified (common goal) strategy for a mix of channels required in the zone with the aim of achieving high revenue and minimal costs of operations taking into account population, GDP, competition, etc.
- Conduct a detailed monthly performance review of channel mix per location from the zone level, region level, district level, and ultimately to ward level; and present what the numbers indicate, for the bank to make informed channel decisions.
- Acquire on-ground market insights, dynamics, competition, opportunities and come up with plans to bridge the gaps in the market and ensure NMB's leadership in footprint, channel offerings and reliability
- Keep a zonal dashboard of channels (Branch, ATMs, Wakala, Mobile, Internet) paired with competitor channels per location; and monitor usage, visibility, and incidences
- Work with Physical Channels Distribution Managers at HQ in assessing physical channel changes (Branch, ATM, CCPs) proposed by branch network by making physical visits backed by documented visit reports with action recommendations
- Ensure the ATMs maintain their targets for Cash availability, Uptime, and Transactions for all branches in the zone; and coordinate the fixes timely whenever necessary.
- Drive revenue of channels by ensuring the zone reaches its targets for activated ATM cards and Mobile banking registrations; and ensuring accounts are opened around existing Wakalas' locations
- Drive NMB Wakala distribution strategy in the zone through coordinated initiatives with branches in order to ensure agents are recruited in optimal, strategic locations so that the bank gets profitable agents at the right locations
- Ensure agents get optimal support of their POS device operations be it replacements, troubleshooting, repairs, effective SIM cards, stationeries, software updates, etc.
- Ascertain and approve optimal POS reallocations, terminations for underperforming agents, pointing Super Wakala, pointing Wakala Cash Collection Points (CCP) based on thorough assessment of agents' business strengths
- Support other business units through customized solutions provided by agents for in-demand scenarios such as Wakala CCP placements, fee collections at exhibitions and events, etc by ensuring channel readiness to support and execution
- Organize and run thorough and effective Road show campaigns and Wakala Seminars across the zone for AML trainings, business dialogues, updates, feedbacks, etc.
- In liaison with branches, monitor and coordinate initiatives and activities to ensure every single agent on ground is compliant to regulations, procedures, controls, customer service, and operational KPIs.
- Maintain a healthy professional relationship with landlords, aggregators and agents especially based on categories and their critical levels, even if when they are supported in socio media platforms
- Build capacity of branches and their champions through visit for updates and training of trainers (ToT) to ensure their agents and operators are trained periodically; able to troubleshoot during basic incidences; and manage agent disputes
- Work systematically by having documented weekly plans shared to Team Leaders and Zonal Manager; and similarly for all special events like exhibitions or Wakala seminars, etc.
- Strong Business acumen
- Agency network growth and support
- Solution oriented and agility
- Teamwork
- Reporting and presentations Skills
- Strong interpersonal and negotiation skills
- Microsoft Office proficiency
- Capable and experienced of driving vehicle with minimum of driving license Class D
- Bachelor's degree or its equivalent in Banking, Finance or Business-related fields.
- Minimum 5 years' experience in driving profitability in Agency network and increasing footprint in the Banking industry or Mobile Network Operator (MNO)
- Prior experience in the field operations relating to building an agency network
- Business analysis practice (good knowledge of MS Excel) will be added advantage
- Experience in driving long distances with a manual car
Job closing date : 25-Jan-2023
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Senior Specialist;Strategy Risk, MI & Governance (1 Position(s))
Job Location: Head Office
Job Purpose:
- Establish alignment between bank's strategic objectives, the business strategies developed, and resources employed to achieve strategic objectives.
- Manage risk by monitoring the adequacy of implementation of those goals and identify threats that might impact strategic goal realization.
- Identify potential risks internal and external, putting in place mitigation plans and implementing required actions to support the bank.
- Lead and coordinate the implementation of the risk management and governance frameworks
- MI and reporting on the implementation and outcomes of risk and governance frameworks
Main Responsibilities:
Strategy Risk
- Proactive identification of factors that might impact the realization of the goals determined in the strategic plan emanating from external environment such as economic changes, competition, regulator, changes in technology and customer preferences.
- Effective identification and monitoring of internal factors that might affect strategy execution such as personnel, processes, technology, and information
- Drive the identification, assessment and mitigation of risks facing service in a proactive, prioritized, and holistic manner, providing risk management support on a triage basis of need, thereby reducing risk exposure. Manage the deployment of tools and techniques to ensure strong operational resilience as part of the service delivery and day-to-day implementation.
- Lead the development and adoption of best-in-class tools to analyze risk and support delivery. Demonstrate, organize, and drive change through the effective influencing of internal and external stakeholders, including associated supply chains, on risk and change matters affecting the service.
- Ensure that the risk strategy is kept up to date, build effective links between risk management and team's activities i.e., ensure effective interfaces between Change Management, strong awareness of live services, e.g., through being an engaged member of the change team, regular cross consultations among the teams and risk management team etc.
- Ensure that risk registers are fully up-to-date and that different cuts of the register are available for the various governance bodies.
- Develop strategic risk reports for consumption by Management and Board
- Coordinator for developing and managing the departmental governance and risk directives arising from internally/external reviewers and stakeholders.
- Lead change to improve and streamline service delivery through improved performance management tied to risk and governance to ensure effective education of strategic priorities and programs.
- Promote risk management awareness and knowledge across.
- Develop and maintain effective working relationships and open channels of communication to liaise, consult, engage and/or participate on risk based and governance frameworks for implementation
- Develop, review, and maintain an updated strategic risk policy for the bank.
- Develop and maintain effective working relationships and open channels of communication to facilitate engagement, liaison, consultation and/or participation in the development of risk based and governance frameworks
- Lead the monitoring and reporting on the implementation and outcomes of risk and governance frameworks across the organization
- Provide timely, expert, strategic advice on directions, issues, trends, and options relating to governance and risk and their relationship to business processes.
- Work across risk functions such as Operational Risk, Credit Risk, Market Risk, and Compliance.
- Support in developing the Risk strategy through provision of insightful strategic analysis on performance trends, co-ordination of periodic commentaries from function heads, economic analysis and such other relevant trend analysis.
- Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
- Anticipate future demands of initiatives related to people, technology, budget and business within the department and design/implement solutions to meet these needs.
- Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders to drive data driven decision making.
- Regular reports development, presentations, and consolidation of risk outcome for Management and Board Consumption.
Knowledge and Skills:
- In depth knowledge on risk mitigation techniques that are appropriate for use in complex, service-based environments
- Ability to coach senior stakeholders on risk management best practice and build risk awareness within the wider organization
- Ability to establish and quantify risk appetite and demonstrable experience in offering proactive and reactive guidance on all areas of risk management
- Analytical, highly organized, and able to challenge stakeholders in a firm but constructive manner
- Be a highly motivated governance or risk professional with a strong ability to lead, negotiate and provide effective solutions
- Exceptional communication and stakeholder engagement skills
- Ability to effectively monitor your own workload to ensure competing priorities are balanced and delivered within tight timeframes
- Understanding and usage of available technologies to maximize efficiencies and effectiveness
- Working knowledge of data mining principles predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
- Analytical Ability – ability to process and analyze large volumes of complex data, using various standard and specialized software tools.
- Exceptional MS-Excel Skills are required to analyze, summarize, and present data in an efficient and meaningful way.
- Excellent in MI and development of Presentations for dept consumption, Exco and Board.
- Risk Management Knowledge – understand the Enterprise risk framework and its impact on country regulatory environment.
- Teamwork – Commitment and ability to work with and in cross-functional business units.
- Communication – Effectively and concisely, communicate key issues and ideas through correspondences and verbally without supervision. Interface with various departments effectively to ensure delivery.
- Innovation – Create appealing and innovative solutions where there is a limitation of system / or resources (that may hamper the ability to have a task carried out in a limited time)
- Time Management – ability to manage priorities, multi-task and execute at speed individually and as a part of a team.
- Must be able to recognize, anticipate and create solutions to issues and problems in a timely manner.
- Understanding of the core retail and commercial banking product set.
- A practical knowledge and understanding of risks, controls, risk management tools and methodologies.
- A good understanding of the main operational processes within the businesses and a good understanding of the procedures and control framework relating to those areas.
Qualifications and Experience:
- Bachelor's degree or its equivalent in Business related studies or its equivalent.
- Additional professional certifications will be considered as an added plus.
- Banking Experience of more than 4 years preferably in Risk management or Audit.
- Experience working with and creating databases and dashboards using all relevant data to inform decisions.
- Experience in a position monitoring, managing, manipulating, and drawing insights from data
Job closing date : 21-Jan-2023
Senior Manager; Strategy Analysis & Planning (1 Position(s))
Job Location : Head Office
Job Purpose:
The role holder will be responsible for supporting stakeholders in financial and non-financial planning and performance monitoring of the bank. This involves periodic analysis and production of informed reports that articulates opportunities or risks that may impact financial or non-financial KPI delivery.
To support in forecasting and proactively engage with stakeholders in tactical solutions that ensures the banks achieve its plan sustainably.
Main Responsibilities:
Strategy Planning
- Provide strategic lead to the organization stakeholders to achieve the bank's mission, vision, values, and strategic objectives. This includes planning, organizing, and taking accountability for the team's performance and delivery.
- Coordinate strategy build-up (Medium-Term & Short-Term), articulate strategic initiatives, set objectives, KPIs, and quantify impact financial impact of the initiatives.
- Ensure that strategic insights and ambitions are communicated effectively across the organization, enabling staff to engage with the bank's vision, mission and values and informing their own work planning and delivery.
- Support the alignment of departmental goals, processes, and resource allocation with the organizational strategy.
- Proactively & periodically coordinate tactical plans based on observed threat and opportunities.
- Produce periodic and/or ad-hoc reports on progress of key strategic initiatives.
- Present findings, projections, and recommended actions.
- Ensure that the organization's decision making is informed by the best available and appropriate level of evidence, demonstrating a commitment to evidencing outcomes and learning from experience.
- Conduct research and analysis of operational effectiveness and processes.
- Regularly assess and manage problems and risks to Bank and to develop a range of possible solutions and responses.
- Prepare papers, reports and presentations for internal and external meetings including senior management meetings & executive team. To attend, and contribute to meetings, briefings, reviews, due diligence and auditing and compliance activities.
- Support the team in identifying and grabbing new opportunities in the market through market insight reports, proposal crafting, pricing and any ad-hoc that requires attention.
Knowledge and Skills:
- Ability to identify strategic needs, lead all aspects of planning with sound business recommendations, and generate alignment with key business partners
- Track record of experience managing and mentoring with high integrity and the ability to inspire others
- Experience navigating large and complex organizations, including gaining access to key executives and stakeholders and successfully managing relationship building dynamics and processes
- Demonstrate strong interpersonal, verbal, and written communication skills
- Excellent presentation skills that encompass clear and compelling communications
- Bachelor's degree or its equivalent in BCom, Accounting, Economics, Statistics, Actuarial Science, IT & Computer sciences, Mathematics or other related fields; MBA preferred but not essential
- CPA qualification is an added advantage
- At least 6 years in Product Management, Business or Strategic planning, Analytics & MI, or Accounting, with at least 3 of these in a managerial position.
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Senior Specialist; Strategy Monitoring (1 Position(s))
Job Location : Head Office
Job Purpose:
The
role holder will be responsible for monitoring and championing
execution of the banks strategic plan. This involves managing and
monitoring implementation of strategic projects and initiatives,
coordinating, planning, analyzing and evaluating execution of different
strategic initiatives.
To produce strategy monitoring reports and
facilitate increased usage of standard and non-standard strategy
execution tracking reports and play key coordinating role for strategic
projects.
Main Responsibilities:
- Support the Head of department (HoD) in leading the medium-term strategy and planning process, including but not limited to taking lead on engagements with external consultants as needed
- Support the development and tracking of managements (MT) scorecards and KPI's
- Support the business with development of new value propositions
- Support the HoD in relevant special projects including budgeting, productivity exercises or others.
- Support different functions in the strategy planning and monitor the execution process
- Work on the assigned strategic projects and conduct business analysis and report on the projects
- Engage with management and key stakeholders across multiple projects and work streams to identify business needs, challenges, and opportunities.
- Analyze business needs and recommend initiatives to optimize business and financial performance
- Identify and develop new business opportunities for growth
- Perform analysis on prevailing industry trends and expansion opportunities to catalyze and achieve business goals
- Resolve problems with internal business customers such as incorrect data capture, rectifying inputs in the wrong place, and generally working with highly variable quality data
- Evaluate new products launched to determine value added and establish whether this is in line with Bank's strategic expectations.
- Supply information which can be used to develop business cases in order to obtain approval for new products
Knowledge and Skills:
- Ability to identify strategic needs, lead all aspects of planning with sound business recommendations, and generate alignment with key business partners
- Track record of experience managing and mentoring with high integrity and the ability to inspire others
- Experience navigating large and complex organizations, including gaining access to key executives and stakeholders and successfully managing relationship building dynamics and processes
- Demonstrate strong interpersonal, verbal, and written communication skills
- Excellent presentation skills that encompass clear and compelling communications.
Qualifications and Experience:
- Bachelor's degree or its equivalent in BCom, Accounting, Economics, Statistics, Actuarial Science, IT & Computer sciences, Mathematics or other related fields; MBA preferred but not essential
- CPA qualification is an added advantage
- At least 6 years in Product Management, Business or Strategic planning, Analytics & MI, or Accounting, with at least 3 of these in a managerial position.
Job closing date : 23-Jan-2023
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
