Overview
Equity
Bank is the region’s leading Bank whose purpose is to transform the
lives and livelihoods of the people of Africa socially and economically
by availing them modern, inclusive financial services that maximize
their opportunities. With a strong foot print in Kenya, Uganda,
Tanzania, Rwanda, South Sudan and now in DRC, Equity Bank is now home to
more than 14 million customers – the largest customer base in Africa.
Recommended:
Senior Manager, Agency Banking
Equity Bank Tanzania
Report to: Head of Payment
Function level: Senior Manager
Basic Purpose:
Reporting to the Head of Payments, is responsible for the growth of the Agent Banking business into a significant business line in terms of outreach and profitability and in line with the bank’s Alternate Channel game plan.
Main Duties and Responsibilities:
- Develop and oversee the execution of a robust agent on-boarding process (agents’ selection, agents’ business pitch, document validation, branding, training and provision of business device) in compliance with set out regulatory guidelines.
- Develop and oversee the execution of an agent & Super agent monitoring and support framework– (liquidity management, visits by banks regional/ branch staff as well as Agency RMs) to maintain an active agency channel.
- Work with all stakeholders to ensure stable and effective service delivery on agent banking channel (minimal service downtimes, efficient agent service levels agreements and recourse systems) to maintain an active agent network.
- Initiate and manage relationships with Agency relationship Managers / third parties, to support the Agent
- Channel in line with banks strategic objectives.
- Collect & Consolidate Agency Banking performance business reports to inform a sustainable agent channel, good customer experience and products performance.
- Collect and consolidate reports for Agency Banking for onwarding submission to regulator as per agreed timelines.
- Scope the market for solutions to inform agent banking channel growth and evolution.
- Develop agent banking training curriculum and oversee execution of the training plan (training of trainers for bank staff and agents training).
- Build capacity, manage and coach team members.
Read Also:
- Five years’ experience in banking or Telecommunications Enterprise or Agent Network Management
- Enterprise of which 3 years should be in a managerial role.
- Reporting, Analytical and Presentation skills.
- Computer Proficiency especially with Excel, Word, PowerPoint and Access.
- Strong networking and relationship management skills
- Ability to identify business opportunities from market intelligence and make value-adding recommendations.
- Excellent communication, inter personal and negotiation skills.
- Exposure to customer service and the ability to handle conflicts and client complaints.
- A team player with ability to lead and work under minimum supervision.
- Logical thinking with creative problem-solving ability.
- Great attention to detail
- Mature disposition in the handling of external stakeholders that support the Alternate Channels.
- Ability to keep abreast on changes in the market, customer requirements, competitors’ responses and the bank’s ability to use information to identify new business opportunities and threats.
- Strong leadership skills
Personal competencies
- Sound communication and negotiation skills.
- Must be able to work under pressure.
- Demonstrates sound judgement and decision making abilities.
- Self-driven.
- Problem solving.
- Customer and service orientated.
- Have a supportive, solution seeking approach.
- Think proactively.
- Works as part of a team and builds relationships (Team player).
- Demonstrates trustworthiness and integrity.
- Focuses on delivering results.
- Bachelor Degree from any recognized university preferably in Banking, commerce, Economics, Sales &
- Marketing, Accountant or related field.
- Master’s Degree in a related field is an added advantage.
- Professional qualifications e.g. CPA, etc. is an added advantage.
Manager – Industrial Relations
Equity Bank Tanzania
Reports to: Head – Human Resources
Function level: Manager
Basic Purpose:
The Industrial Relations Manager leads and manages labor and employee relations functions, provides solutions and recommendations to management regarding collective bargaining negotiations. The manager will mainly facilitate alignment of the Bank, people and culture to its strategic business plan through the provision of Human Resource services in industrial relations, corrective behavior, wlefare and medical care.
Read Also:
- Manages the review, design and implementation of the HR policies and procedures to ensure alignment with the business plans and objectives of the Bank;
- Handle all staff complaints, settles disputes, resolves grievances and conflicts in a timely, proper manner and cost effective way;
- Propose recommendations in respect of the labor legislation and case law in order to ensure good employee and labor relations;
- Attend all disciplinary meetings and ensures that disciplinary policies and procedures are followed;
- Provide advice and counsel to managers and supervisors regarding personnel practices, policy and employment laws;
- Manages relocation, immigration and other responsibilities related to staffing administration;
- Facilitates conflict resolution between employees and supervisors to promote a positive, safe, and compliant work environment;
- Acts as a liaison between HR, Heads of Departments and union representatives, and provides advice and counsel to managers and supervisors regarding personnel practices, policy and employment laws;
- Administer unemployment insurance processes and act as the employer representative for same, reviews related reports, respond to related information requests, and monitor program costs;
- Represent the Bank at Labor/Employment-related hearings and investigations;
- Contribute to the Bank’s HR management team to ensure the targets set in respect of employee productivity, safe working envornment; cost management; corporate governance are achieved and the values demonstrated;
- Perform any other duties as may be assigned by the immediate supervisor.
Educational Qualifications & Functional / Technical Skills
- 1st degree in Human Resources/Law/Public Administration/Social Sciences/Business or Economics
- A professional qualification/certification in HR is desirable
- 3-5 years of solid HR experience on employee relations;
- Negotiation Skills
- Labor Law Knowledge Skills
- Team Player
- Communication Skills
- Project Management and Change Management Skills
- Strong Business Acumen
- Strong Time Management and Priorities Management Skills
- Analytical and Problem-Solving Skills
- Ability to deal with ambiguity, tight timelines, multiple priorities, and demanding customers, in a fast-moving, constantly changing environment
- High degree of professionalism, maturity and confidentiality
Other requirements (Behavioural etc.)
- Ability to build strong working relationships, internal and external to the organization.
- Good analytical and numerical skills
- High level of discretion
How to Apply
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application quoting the Job reference and title in the subject field to TZRecruitment@equitybank.co.tz
Deadline: Thursday 7th January, 2023
