The story
Comprehensive Community Based Rehabilitation in Tanzania (CCBRT) aims to be the leading provider of
accessible specialized health services in Africa and serves - as healthcare social enterprise and through
development programmes - the community and the most vulnerable. CCBRT is Tanzania’s largest local provider of disability and rehabilitation services in the country. We’re committed to empower people with disabilities and their families, improving their quality of life, and ensuring access to medical and rehabilitative treatment.
CCBRT has a call centre to ensure that our clients are able to connect with us for any query that they might have as well as feedback that they want to provide.To strengthen our call centre team, we are looking for volunteer(s) that like to share and expand their skills and experience in call centre work while supporting CCBRT’s mission
The role
As part of the call centre team you provide excellent customer care through the CCBRT telephone lines to all CCBRT customers. This includes the provision of information about CCBRT, answer inquiries and questions, handle complaints and facilitate patients bookings. This can also include conducting follow up calls and surveys.
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You will receive on-the-job training on the topics and the call centre “scripts” when handling different
topics and you will be oriented in other standard operating procedures for the call centre, including the
documentation.
This volunteer position provides an excellent opportunity to gain more experience in the field of customer
care and to learn more about disabilities. This volunteer position is temporarily and does not provide a
financial compensation.
NEW CAREERS AT CCBRT, FEBRUARY 2022
Read full details of these careers through the PDF FILE attached below:
