Kibaigwa Water Supply and Sanitation Authority (KIBAWASA) is a Public Water Utility responsible for the overall operations and management of Water Supply and Sanitation services at Kibaigwa Township in Kongwa District Council, Dodoma Region. KIBAWASA was established under the auspices of the Water works Ordinance Cap.
POST COMMERCIAL MANAGER – 1 POST
POST CATEGORY(S) HR & ADMINISTRATION
EMPLOYER Kibaigwa Urban Water Supply and Sanitation Authority
APPLICATION TIMELINE: 2021-10-15 2021-10-28
JOB SUMMARY WORK STATION: KIBAIGWA TERMS OF EMPLOYMENT: PERMANENT AND PENSIONABLE
DUTIES AND RESPONSIBILITIES
i. To head the Department responsible for customer services and follow up of payments of water bills by customers;
ii. To advise the Utility Manager on all issues concerning business of the Authority;
iii. To check and direct subordinates on customer data collection,
entry, computations and analysis to ensure they are effectively and
efficiently done;
iv. To develop and implement strategies for meeting customer demands for water and improving customer service;
v. To check on customer database to ensure it is up-dated regularly and current;
vi. To direct subordinates to ensure that a customer survey is carried
out continuously to understand the current credit status and needs of
customers;
vii. To monitor availability of water supply at public supply points as per stand pipes;
viii. To supervise disconnections and reconnections of water supply of
defaulting customers to ensure they are timely carried out;
ix. To manage the communication between customers and the Authority to
ensure that customers are informed of all developments regarding water
and sanitation services they can get from the Authority;
x. To manage meter readings, calculation of water bills, preparation and distribution of the bills;
xi. To coordinate appropriate procedures for collecting and
disseminating customer queries, complaints or concerns to ensure that
they are soundly attended and resolved;
xii. To monitor the revenue collections from customers and recommends appropriate policies or plans to ensure timely payments;
xiii. To set-up annual billing or revenue collection targets depending
on the service supply and demands of consumers, and devises appropriate
methods to achieve them;
xiv. To monitor and facilitate continuous customer survey or inspections
to ensure that all customers are registered and that water supplied to
consumers is billed according to the agreed procedures;
xv. To set-up and coordinate mechanisms for identifying, verifying and
recommending vulnerable groups and individuals who may qualify for free
water services according to the guiding policies;
xvi. To periodically coordinate and analyze prepaid meter training needs
in order to ensure they cope with the required technology and
environment;
xvii. To conduct open performance review and appraisal of subordinates and gives feedback;
xviii. To develop individual objectives/targets and performance
standards as part of the individual performance agreement in
consultation with the immediate superior; and
xix. To perform any other duties as may be assigned by the Managing Director.
Read Also:
QUALIFICATION AND EXPERIENCE
Bachelor degree/Higher Diploma/Advanced Diploma in Business
Administration or equivalent qualifications from a recognized
institution with at least three (3) years working experience in a
similar organizations in a position of dealing with customers.
REMUNERATION As per Authority scheme of Service
The deadline for submitting the application is 28 October 2021.
