IT Digital Channel Manager
Position: IT Digital Channel Manager
Reference Number: IRC9508
Job Summary:
The
Role is responsible for providing Channels support. This is to provide
technical support for middleware, administration roles on Mobile
banking, ATMs, POS, Money Transfer Services, IBank and Agency banking
systems. This role is responsible for providing strategy in improving
customer experience through provision of Digital banking.
Key Responsibilities
- Provide technical support for digital channels applications by performing administrative role on the applications. Provide technical support during implementation of tasks related to digital channel projects. Provide monitoring for channels system to increase system availability
- Provides review of the existing channel services and provide strategic initiative that will improve customer experience and business performance. Continuously analyse user requirements to develop and provide solutions
- Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
- Work closely with IT Security and Risk to ensure that the channels are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure services
- Recommend and implement upgrades or changes to the systems for efficient performance, security or business benefits
- Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
- Maintain and manage up to date system configurations and user documentation
- Provide Leadership to the unit, by creating KPI which will measure individual performance.
- Manage the team’s performance and nurture skills that advance the IT strategy and establish a sustainable practice.
- Provide guidance, training need analysis, coaching to the unit members in order to improve talents of the unit members.
Daily Responsibilities
- Manage and ensure middleware and other channel services are up and running
- Resolution of issues arising for the Digital channTesting of new systems, patches for agency, internet and mobile banking systems
- Monitor the performance of e-channels to ensure smooth running
- Avail tools to users to enable them generate daily MIS and other reports
- Work with other parties to ensure high availability of money transfer solutions
- Bachelor’s Degree in Information Technology from any recognized institution
- Professional Qualifications: MCP, MCTIP, CCNA, T-24 or any banking application is required
- 3 years’ work experience in a technical role, of which 1 year must be in a management role in a Financial Services Institution;
- Experience in Banking products both core and none core, integrations, switches, processes and procedures;
- Demonstrate a strong understanding of card systems and related infrastructure as a business delivery channel
- At least 3 years’ experience supporting transaction processing systems such as Internet and Mobile Banking
- Hands on experience in UNIX, Linux and Windows Server Operating Systems. Certification is an added advantage
- Familiar with virtual environments
- Attention to detail with good organizational, planning, report writing and presentation skills
- Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken;
- A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills;
- A proven team player with excellent communication and interpersonal skills
Please visit our Recruitment Portal through the link below and submit your application.
Deadline: 2021-06-30 00:00:00
Position: IT Manager Infrastructure
Reference Number: IRC9582
Job Summary:
Ensure optimal performance of Network and Enterprise Services infrastructure including, Voice and Data Network, servers, virtualization and storage, backup, messaging. Managing Server and workstation Standard build. Data centers, power and environmental monitoring, server performance monitoring. Technical lead for enterprise related projects. Server and workstation Operating Systems management, Group policy management and share point management. Provide leadership role in the Infrastructure unit, identification of training, technology improvement needed in the unit for optimal performance .
Job Details:
Key Responsibilities
- Manage all data centers environmental parameters in Disaster Recovery and Production to ensure data center equipment’s are working at required environmental parameters. Report and remediate for any deviation
- Ensure optimal performance against baseline of infrastrsacture in both primary and secondary sites. Ensure any deviation is reported and remediated.
- Ensuring that systems configurations and setups for the IT systems comply with the existing IT policies and standards and ensure the same standard is applied across the entire KCB Tanzania bank
- Design, document, install and support server infrastructure, including Exchange, active directory, operating systems, virtualization, collaboration tools, email clients supports , network core ,access and DMZ .This includes DR site , production site and branch level
- Ensure all services running on Production Data Centre are also replicated in Disaster site for BCM purposes and documentation is done for recovery. Manage backup for all servers in disaster and production as per policy and ensure restoration tests are conducted per policy
- Provide daily, weekly and monthly reports on system availability and shared to IT Manager, Compliance and Service delivery
- Design, implement and ensure patch deployment is done for all servers and workstations across KCB Tanzania for Microsoft and ant virus and ensure vulnerability scan is conducted as per policy to identify security gaps and provide plan for remediation. Ensure daily patch monitoring is done and remediation is done for those machines that have infection
- Ensure change management procedure is followed in all Data center interventions and deployment
- Supervise preventive maintenance (PM) exercise on Servers and client computers, prepare a PM checklist with assistance of IT Senior Manager
- Attend all support calls on ITSM as per SLA between IT and business as well as between IT and Central team
- Ensure optimal working team, by providing leadership and management role to the unit.
- To ensure that all the data centre are running smoothly with minimum interruption.
- Provide support to both internal and external customers in issues related to all server infrastructure issues application and databases and ensure that all workstations are operating optimally in case of any issues a call should be logged in ITSM
- Ensure all servers and work stations are receiving patches for both ant virus and Microsoft
- Prepare and distribute infrastructure availability, infrastructure capacity, backup reports
Requirements:
- Bachelor’s Degree in Information Technology from any recognized institution
- Microsoft® Certified Solutions Associate.
- Microsoft® Certified IT Professional
- Microsoft® Certified Technology Specialist.
- Windows Server 2008 Applications Infrastructure, Configuration.
- VMware and Hyper V virtualisation
- Microsoft® Certified Technology Specialist.
- Share point, Messaging
- Knowledge on Blades and HP storage
- Cisco Certified Network Associates (CCNA)
- Cisco Certified Network Professional (CCNP)
- 5 years’ work experience is required
Please visit our Recruitment Portal through the link below and submit your application.
Deadline: 2021-06-30 00:00:00
