NMB Bank Plc. (“NMB”) is a full service commercial bank incorporated in the United Republic of Tanzania. Through its 3 main business divisions: Retail, Wholesale, and Treasury, NMB provides a suite of financial services and products to retail customers, farmers, SMEs, Corporates, Institutions and the Government.
Relationship Manager, Private Banking - Central Zone (Dodoma)
Reporting Line: Zonal Manager (Administratively) & Senior Coverage Manager (Functionally)
Location: Central Zone (based in Dodoma)
Job Purpose
To help and advice clients, grow private segment within the assigned zone through sustaining customer satisfaction. Retain existing customers and generate additional business; acquire customers through various sales activities.
- Portfolio growth (Assets, Liabilities, Investment products and Insurance) through customer visits, sales and retention.
- Track Portfolio trend and take action on any abnormalities observed.
- Customer retention, maximizing benefit from customers through cross-selling relevant NMB products in the segment.
- Minimization of exposures and impact of risks while adhering to KYC, AML in managing the portfolio.
- Manage customer expectations through effective queries, complaints and correspondences handling in a timely manner as per service operating standards.
- Coach bank employees (Private Banking Relationship Officers/Tellers) on how to handle Private banking clients in the zone/branch assigned.
- Ensure an effective call program is maintained on all allocated relationships and prospects. The calls should be recorded and filed.
- Keep abreast of the rapid pace of product/service development, suggest possible best solutions for improving offerings to Private banking clients.
- Organize/suggest quarterly events for customers within the region for more effective engagement and relationship enhancement in order to improve the NMB brand image in the market for the purpose of growing business.
- Conduct initial screening interview with prospective clients and maintain familiarity with customer’s relevant documents.
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Knowledge and Skills
- In-depth understanding of the bank products, operations, regulations and specific markets for Private banking clients.
- Understanding of the private banking clients needs and ability to come up with proper solutions.
- Sound financial knowledge, thorough information of NMB various offerings.
- Customer Relationship management.
- Report writing.
- Excellent communication and listening skills.
- Presentation skills.
- Good sales and negotiation skills.
- Credit skills.
Qualifications and Experience
- Bachelor’s degree or its equivalent in business related studies.
- Minimum 3 years of experience in Relationship Management of High-net worth clients.
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Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Application deadline: 24th April 2021
Chief Internal Auditor
Reporting Line: BARCC (Functionally) & CEO (Administratively)
Location: Head Office
Job Purpose
The
job holder is responsible for establishing the Internal Audit vision
and leading the NMB internal audit function. He/she is specifically
responsible for supporting the accomplishment of strategic objectives
and helping ensure the established financial, operational and compliance
practices, and related controls are designed and operating effectively.
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The job holder will lead staff whose scope of activities will be comprehensive including providing value-added analysis on business operations and internal controls and ensure that all the audit work conforms to the Standards of Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors.
The job holder reports functionally to the Board Audit Risk and Compliance Committee (BARCC) and administratively to the Chief Executive Officer (CEO).
Main Responsibilities
- Develops the audit vision that provides timely quality information with absolute integrity to business leaders.
- Sets the strategy for Internal Audit that is in alignment with NMB strategy and priorities.
- Develops and maintains strong relationships and communication with BARCC to ensure its concerns are addressed and expectations met; approves and oversees the reports to BARCC and senior management which address key business risks and control issues within the Bank.
- Develops and maintains strong relationships with NMB leadership, providing guidance and/or consultation in the development of strategies to improve financial and operational performance of the Bank; acts as an early warning system for business and financial risks; supports business ethics and integrity initiatives.
- Leads the development and implementation of internal audit work plans and programs, managing the audit team in assisting the business to implement controls and mitigate risks
- Performs annual risk assessment during audit planning and develops a risk based annual audit plan for the approval of the Board Audit Committee
- Works with the business and other units to proactively improve the compliance environment including compliance with regulations and internal policy and procedures
- Stays abreast of the latest developments in ICT that impact the ICT risks in the bank.
- Drafts, review and update Internal Audit policies and manuals for Board’s approval.
- Evaluates the adequacy and effectiveness of internal controls and the operating systems.
- Assesses the reliability of management information utilized in decision-making.
- Provides support in ensuring that audit activities are carried out as per the audit professional guidelines and other applicable guidelines
- Works closely with all internal audit staff to ensure that the audit and review evidence gathered is up to the required professional standards and guidelines.
- Coordinates management actions and responses in respect to audit findings and observations
- Oversees the execution of other tasks or special projects when required by management such as review of system implementations, due diligence reviews and internal investigations.
- Develops and maintains strong working relationship with external auditors to ensure effectiveness of service delivery and appropriate resolution of findings/issues identified
- Develops an organizational competency in the audit function by maintaining a high performing workforce, identifying and integrating the best practices, technologies and resource configuration.
- Leads selection process on external auditor
- Stakeholder management with key regulators
- Achieve annual goals and budget targets by effectively managing resources and stakeholder requirements.
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- Impeccable integrity
- ICT audit skills
- Data and data analytics skills
- Investigative skills
- Eye for detail in checks and balances, rules and processes, risk and governance
- Multi stakeholder management and engagement
- Passion for internal audit, current state and future developments
- Inspirational Leadership: getting people to follow you
- Influence: persuading and influencing stakeholders
- Direction: providing vision and direction
- Business Judgement: showing commercial/business acumen
- Competitive Edge: driving change and innovation
- Building talent: building capability for competitive advantage
- People Potential: adapting to complex and changing interpersonal demands
- Motivational Potential: adapting personal drive and focus to achieve in changing context.
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- A minimum of a bachelor’s degree in Finance or related field gained from a recognized higher learning institution. MBA will be an added advantage.
- Accounting certification (Either CPA, ACCA or equivalent) is required
- Membership of accounting professional body is required
- Information Systems Auditing Certification (CISA) is preferred.
- Minimum of 10 years’ relevant audit experience
- Proven track record of audit or accounting in banking or a leading audit firm.
Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Application deadline: 24th April 2021
Specialist, Channel Systems Support
Reporting Line: Manager, Omni Channels Support
Location: Head Office
Job Purpose
This
role entails providing expert level support of digital channels of the
bank, it’s aimed to provide assurance of channel systems performance,
service availability and timely resolutions of technical issues reported
through agreed support model.
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Channel systems include;
Omni Channel systems: - Mobile Banking (App & USSD), Chap Chap account systems; Cash Collection; Agency banking.
Enterprise Service Bus (ESB): Integrations with 3rd party business partners / utility & service providers for bills payments, Integration with aggregators, Mobile Network Operators (Mobile money), Integrations to other internal systems (e.g. Core banking system).
Gateway X system: Internally developed service Bus which will also integrate external parties, MNO & Billers for bills payments solution.
FraudGuard System: Fraud detection system which monitors transactions passing through ESB and Gateway X
Main Responsibilities
Responsible for 24hrs uptime / support of all Omni systems which involves running all the Business As Usual (BAU) systems support activities such as:
- Cross-check confirm and report availability of Omni Channel systems and services (systems health-check) everyday morning.
- Monitoring and ensure that utilization of Omni Channel systems resources (processors, memory, disk space & network) are within the acceptable thresholds (<80%), otherwise take necessary upgrade measures in an effective manner without interrupting customer services.
- Preparations of daily, weekly, and monthly performance statistics for the network and data center infrastructure, status reports, and graphical aids for ICT management.
- Ensure that periodic backups / replication of database, application and configurations from live servers to Stand-by & Disaster Recovery (DR) servers are in place.
- 2nd level incidents & problems management in effective manner to ensure highest service availability and shortest time of resolution of incidents.
- Reporting omni channel systems incidents to internal business stakeholders (Value Added Service, Channels, Reconciliation, Customer Service Delivery / Call Center) as well as respective internal technical stakeholders (Data Center, Power, Network) and tracking issues until final resolution.
- Escalation of incidents and problems to 3rd level support and interaction with system vendors and 3rd party business partners to resolve systems and integrations / interfaces incidents.
- Implement continuous improvement / upgrades of all omni channel systems and integrations to ensure conformance with performance, capacity, security and regulatory requirements.
- Ensure that reconciliation files are generated and made available to respective users, internal and external.
- Ensure that all SMS notifications to customers for all omni channel transactions are successfully delivered to customers on time.
- Perform Disaster Recovery (DR) test procedures for omni channel systems between Primary and DR Data Centers, at least once every year.
- Any other tasks as assigned by the Line Manager.
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- Knowledge of banking software technologies & products in the market, especially Self-service delivery channel services, mobile banking technologies and cyber security.
- Substantial knowledge of diagnostic and troubleshooting skills.
- Knowledge of database management systems: Microsoft SQL Server, MySQL, Oracle, DB2, etc.
- Knowledge of programming languages: PL/SQL, XML, XSL/XSLT, CSS, Java / J2EE, .Net and HTML etc.
- Knowledge of Microsoft Windows Server, Red Hat Enterprise Linux (RHEL) and IBM AIX Operating Systems.
- Knowledge of Service Oriented Architecture (SOA) and non-SOA based Middleware systems: JBoss, Weblogic, WebSphere.
- Responsible attitude, ability to take initiative and ownership, adapt in a fast-paced banking service environment, pay attention to details and handle confidential / security information.
- Punctuality, maintains schedules and follows operational procedures
- Highly motivated and capable to work effectively within a multi-discipline team, as well as work independently
- Ability to work with and support a very busy group; responsive and professional telephone etiquette; accurate and detail message handling.
- Excellent interpersonal, written and communication skills; ability to be clear and concise.
- Minimum of a bachelor’s degree or its equivalent in Computer Science or related fields from recognized higher learning institutions.
- IT professional certifications in ITIL and Project Management is an added advantage.
- At least 3 years of relevant experience in systems support, incident & problem management and Omni Channels systems & integrations support
- Omni Channels banking Systems troubleshooting & support experience
- Technical interaction with vendors, contractors, and other stakeholders.
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Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Application deadline: 24th April 2021
Senior Analyst, Client Origination
Reporting Line: Head, Wholesale Client Origination
Location: Head Office
Job Purpose
To evaluate counter-party credit risks associated with wholesale banking lending at the client interface, with the primary objective to contain credit risk within acceptable parameters.
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Strategic Focus:
- Provision of direct (specialist/ professional) credit evaluation services at the customer interface and apprise client application timely within short Turn Around time.
- Identify credit and risk management requirements at the source of the deal negotiation/ business proposal.
- Conduct credit evaluation interviews during deal negotiation to obtain sufficient and appropriate information to evaluate business risk and deal viability, from a credit risk perspective.
- Decline non-viable deals at source, however, works in partnership with Head, Wholesale Client Origination, Relationship Managers and clients to identify alternatives that could bring deals/ proposals within risk acceptable parameters relative to profitability.
- Support other teams in department to develop high quality credit solutions to customers and recommend appropriate facilities in line with risk evaluation with the view of obtaining fast credit approval from credit decision maker.
- Present and defend own judgement and credit evaluations to clients in a manner which does not negatively affect the business relationship.
- Present and defend credit proposals to CREDCO& BCC to seek for their support.
Business Acumen and Market Understanding:
- Identify, quantify and evaluate sources of risk in relation to profitability of business proposal and financial viability of the corporation as a whole; interrogates information obtained to gain a thorough understanding of business parameters which create profit/ value as well as the associated risks.
- Utilize industry risk analysis available to identify and understand contextual threats to existing and potential clients.
- Evaluate whether proposals meet sound business criteria and counter-party credit risk falls within acceptable parameters, and recommends appropriate business credit facilities, including terms or conditions of facilities.
- Prepare credit applications providing sound financial and business justification for deals/ proposals within acceptable risk parameters relative to the profitability.
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- Proactively and timely processing credit applications for existing facilities ensuring consistent, thorough and timely submission within agreed bank Turn Around Time.
- Detect and evaluate shifts or changes in key parameters in a business relationship or industry and evaluates the implications of such changes on continued business dealings.
- Analyze information received from client and the client’s performance. Establish reasons for risk exposure in excess of credit facilities; evaluate these in relation to business risk parameters.
- Monitor utilization in excess or arrears of credit facilities and assists Relationship Managers in managing the risk exposure.
- Review the correctness of data and information obtained including financials & ROE calculations before sending to Credit.
- Full compliance to legal and regulatory requirements and internal limits.
Relationship Building & Service Delivery:
- Propose appropriate financials and non-financial covenants at the facility origination and monitor covenants post credit facility disbursement.
- Monitor and control quality of portfolio using ‘Condition of Sanction’ triggers where possible. Discussing with sanctioners deteriorating trends and trigger events if they give cause for concern and advising the Relationship Managers simultaneously.
- Plan and Implement annual credit reviews for the portfolio.
- Monitor daily referrals to ensure that clients facilities are managed within the parameters set by credit, exercising discretion regarding account conduct based on a close knowledge and understanding of client activities.
Leadership & Stakeholder Management:
- Coach the relationship managers and the origination team in all aspects of daily work and ensure that the team communication is open and ongoing.
- Ensure that the bank is up to date with the client’s existing business, possible opportunities and risks, personal and business needs and preferences.
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- Knowledge of the key areas in Wholesale Banking.
- Understanding of key financial indicators and usage of financial analysis to evaluate strategic options and opportunities.
- Strong credit skills.
- Strong ability to influence, build and /or initiate effective relationships and credibility with others (colleagues, stakeholders and customers).
- Ability to identify, clarify/define and work through challenges towards a defined outcome
- Reflect high levels of accuracy and attention to detail.
- Ability to think in terms of integrated solutions; logical, rational and shows sound judgement.
- Excellent communication skills, both verbally and in writing with the ability to listen actively and with interest and interrogate and interpret information effectively.
- Ability to effectively and strategically influence across the organization.
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- Bachelor’s degree or its equivalent in Commerce, Accounting or Finance.
- Relevant qualifications including ACCA/CPA and postgraduate qualifications such as an MBA is considered a bonus.
- At least 6 years’ experience in Banking and/or Financial Services, 5 years being in Credit origination or evaluation.
- Experience in leading team(s).
Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Application deadline: 24th April 2021
JOB TITTLE:Forensics Officer
Job Purpose
To develop and implement anti-fraud policies and procedures, to ensure reduction of fraud incidences.
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Main Responsibilities
- Review and Identify risks in the products and fraud Management procedures
- Monitor fraud incidents.
- Maintain the quality of investigation plans and procedures.
- Effective evaluation of alleged fraud incidents.
- Ensure that fraud investigation procedures are observed and maintained.
- Ensure that fraud reports are understandable and clear for management decisions.
- Drive effective fraud prosecutions and recommendations.
- Ensure that all fraud-related occurrences that are assigned are efficiently and thoroughly investigated and resolved within the required period.
- Advice the bank management on remedial actions to reduce fraudulent activities in the bank.
- Work with law enforcement organs i.e. Police Force, PCCB, Courts on matters relating to fraudulent/ illegal activities.
- Facilitate fraud awareness training to the new staff and bank staff.
- Ensure that all fraud reports are compiled and submitted as per forensic guided manual.
Knowledge and Skills
- Excellent communication skills and attitude necessary to establish and maintain positive working relationships with all personnel and management.
- Ability to communicate effectively through presentations and individual discussions with managers and employees.
- Strong organizational skills needed to handle the coordination of multiple priorities
- Independent judgment with strong analytical and risk assessment skills.
- Must have investigation skills
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Qualifications and Experience
- Bachelor’s degree or equivalent in Social Sciences, Law, Economics, Banking or Finance.
- A background in audit, law enforcement and legal is an added advantage.
- Two years’ experience of forensics investigation in a reputable organization.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Deadline:2021-04-17
