NMB Bank, is a commercial bank in Tanzania. It is licensed by the Bank of Tanzania, the central bank and national banking regulator.
Recommended:
Senior Manager; Mass Affluent
Job Purpose
To lead a team of Relationship Managers in growing the Mass Affluent book by providing holistic financial advice and deepen client relationships by identifying broader product and service solutions that meet their investment, savings and credit needs.
Main Responsibilities
- Identify potential new clients and work with them to build relationships with the goal of managing their wealth.
- Grow Mass Affluent portfolio and portfolio management for local and foreign currency of the premier segment
- Develop and manage the strategy of the Mass Affluent clients, and ensure smooth execution.
- Develop and implement tactical market plans in support of Mass Affluent strategy.
- Together with Retail Products team, formulate client relationship deepening models for customer upgrade strategies including relationship pricing and differentiated product pricing models
- Implement mass affluent customer engagement and portfolio strategy to drive product penetration and profitability.
- Conduct customer focus groups and competitor reviews to determine the appetite for differentiated products in the Retail Affluent customer segment
- Formulate suitable sales and marketing plans to grow the client base and maintain robust pipeline of business opportunities.
- Ensures Relationship Managers manage client portfolios
- Through Relationship Managers ensure client accounts are closely monitored and are performing positively to meet client needs.
- Create strategies for client acquisition, expansion and retention in the markets
- Build and develop high performing teams
- Determine and manage Training Needs Analysis and succession plans for entire team.
- Ensure team members own and manage customer queries and complaints by taking ownership and resolving in timely manner. Act as escalation point for their unresolved queries and complaints.
- Accountable for effective resource planning, management, reporting and coordination of projects/initiatives to deliver change
- Create an empowering environment for team members, encourage individual ownership and initiative.
- Ensuring clients are being directed and serviced in the appropriate manner and be key point of escalation.
Attributes
- Business understanding of the characteristics of Mass Affluent clients, consumer buying behavior and pricing sensitivity, and knowledge on premier banking offerings for Retail Banking
- Strong understanding of banking and lending products.
- Maintain knowledge and understanding of appropriate legislation and regulations affecting banking and customer interaction
- Interpersonal skills; Planning and organizing skills
- Excellent oral and written communication skills,
- Selling and negotiation skills; presentation skills; Influencing skills
- Personal motivation and drive with the ability to work independently and in a collaborative environment
- Strong Relationship Management skills
Qualifications and Experience
- Degree in business studies, Banking, Finance or Economics, preferably with a Master’s degree in business administration and or management
- A minimum of 7 years’ relevant working experience in Premier Banking Operations with focus on Mass Affluent is a must, with at least 3 years in a leadership role.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
The deadline for submitting the application is 06 May 2021.
Relationship Manager; Diaspora
Job Purpose
To be liaison between diaspora clients and the bank to ensure growth of this segment and entire business value chain with the aim of maximizing the Bank’s revenue through understanding of customer’s needs.
Main Responsibilities
- To sell, develop business and ensure that there is increased customer base, deposit, earnings, facility utilization and usage of bank products and services.
- To be the principal contact point for the bank’s relationship with a designated portfolio of diaspora customers and non-customers to all other NMB departments/units as per customer needs.
- To grow and maintain quality loan book
- Plan, manage and execute campaigns in international markets with high customer potential for recruitment; Prepare, direct and coordinate online sales campaigns.
- Analyze market intelligence across global markets, develop tactical campaign, sales plan, and champion development of innovative products.
- Prepare monthly status reports – Business engagements and quantify values achieved.
- Ensure an effective call program is maintained on all allocated relationships and prospects; Make client care calls and address complaints as they may arise and ensure timely closure of the queries/complaints.
- Be conversant with policies and procedures pertaining all bank products and services and be able to adapt to change based on technological advancements and customer sophistication.
- Maintain close relationship with key stakeholders i.e Embassies and Tanzanian diaspora leaders, Ministry of Foreign affairs
- Manage and monitor performance of the whole portfolio against set targets.
- Review daily balance/deposit movements and loan portfolio trends per customer.
Attributes
- Thorough knowledge of bank products, operations, regulations and specific markets for diaspora clients and wealth management needs.
- In-depth knowledge of diaspora needs (products, services and behavior).
- Preferably able to speaks other Foreign languages beyond English such as French/German/Spanish.
- Relationship Management skills; Strong networking skills
- Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines
- Self-empowerment to enable development of open communication, teamwork and trust that is needed to support performance and customer-service oriented culture.
- Sales and Marketing; Business Development skills
- Commercial Acumen
- Strong oral and written communication; Planning and organizing skills
- Ability and flexibility to travel widely and be accessible to customers from different time zones.
Qualifications and Experience
- Bachelor’s degree in Business Administration or Marketing.
- At least 4 years’ experience in sales or service-related role. (Experience in Banking is preferred).
- General experience in product development and credit analysis.
- Proficiency in use of MS office tools.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please be advised that if you are not contacted within 14 working days of the advert closing date, then you have not been shortlisted.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.”
The deadline for submitting the application is 06 May 2021.
Senior Manager, Data Centers Infrastructure
Location:
Head Office
Application Deadline:
27th April 2021
Job Purpose
To plan, organize and drive the evolution of the strategic virtualization, storage, backup, replication and recovery program that adapts to a rapidly changing business needs while offering key standardized functions across the organization.
Main Responsibilities
- Coordinate, supervise and provide overall accountability for the daily activities of business support for Network Attached Storage (NAS), Direct Attached Storage (DAS) and Storage Attached Network (SAN) with respective automations (Orchestration).
- Manages all projects related to storage including new acquisition and upgrade of existing storage infrastructure.
- Provide and implement effective strategies to improve availability, performance, scalability and security of storage infrastructure.
- Maintain and analyze metrics to identify harmful trends, capacity forecasting and planning inputs.
- Design, implement and provide ongoing support of the backup infrastructure.
- Create and maintain backup infrastructure for both bare-metal and virtual machines with the appropriate SAN, network, or local storage configurations, using both Original Equipment Manufacturer (OEM) and third-party tools on Linux and Windows environments.
- Evaluate, improve, and maintain information security throughout the servers’ infrastructure space.
- Monitor and correct critical backup issues and create recovery processes for failures and performance bottlenecks and configure alerts for proactive response times.
- Install, configure, test and maintain system management tools, SAN, tape infrastructure and server plugins with the latest hardware and software patch and firmware versions.
- Proactively ensure the highest levels of systems and infrastructure availability to include verification of the replication of data, fail over copies and redundant data sets.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
- Configure and Maintain virtualization, storage, security, backup and redundancy strategies.
- Develop and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, such as monitoring with Infrastructure as a Service (IaaS).
- Participate in the design of information and operational support systems and provide 2nd level support.
- Ensure technical documentation exists i.e. policies, processes and procedures for all virtualization, backup and storage infrastructure.
- Provide real-time reporting of backup storage consumed and utilized resources to include performance metrics for tape and disk space consumption, storage availability, performance and trends.
Knowledge and Skills
- Ability to present technical data in a comprehensive, yet clear manner.
- Expert knowledge in Virtualization, Backup and SAN storage
- Good interpersonal, written, and oral communication skills in English and Swahili.
- Strong Planning and organizing skills.
- Project Management skills.
Qualifications and Experience
- Bachelor’s degree or its equivalent in Computer Science, Information Security or related academic fields.
- Minimum of six (6) overall years’ experience in Backup and Enterprise Storage Management software/technologies.
- IT professional certifications such as VMware Certified Professional Datacenter Virtualization (VCP-6-DCV), CDCMP, Veeam Certified Engineer (VMCE), ITIL, Specialist Implementation Engineer Dell EMC Unity Solutions (DCS-IE) and Computer knowledge is essential.
- Experience in Virtualization products such as VMware vSphere; Backup products such as Veeam and related Storage Products.
- Experience in storage, backup, replication and recovery areas within organizations of a similar scale or equivalent client-service experience in the field.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
