Position: DE – Travel Agent Tanzania (German-speaking) - ARUSHA
As
the first online marketplace for independent travel Evaneos was founded
in Paris in 2009. On the Evaneos website, travelers can range from
about 8,000 round trip ideas inspired and in direct contact with German
experts plan in the target area, a 100% customized travel. The Evaneos
community today has more than 1,300 local experts in 160 destinations.
Working Abroad Program
To
give tourism and travel enthusiasts the opportunity to find a permanent
job or internship abroad, Evaneos has created the Working Abroad
Program.
As
the leading online travel marketplace, Evaneos connects travelers with
local tour operators around the world. In order to support these tour
operators on-site when planning travel for German-speaking customers,
Evaneos provides free long-term permanent employment as well as paid
internships abroad with local tour operators around the world
Watch the video by Raphael and Davide , WAP participants for Japan and Myanmar Agency
Annette , expert on unknown routes in Tanzania
Office: Arusha
Job Description
Since
the contract with the local agency is closed, there can be big
differences between the actual expenses. The job may include several of
the following duties:
PRODUCTION
• Market analysis and competition research
• Creation of new offers (hotels, excursions, domestic flights, boat trips, roundtrips as a package)
• Negotiation and conclusion of contract
SALES AND MARKETING
• Handling travel requests and identifying travelers’ needs (by phone)
• Create tailor made trips using the Evaneos Trip Planner
• Tracking travel requests using the Evaneos Request Manager
• Confirmation of travel and payments
BOOKING MANAGEMENT
• Making bookings with hoteliers and service providers
• Zahlungsnachverfolgung
• Creating roadbooks for travel
CUSTOMER CARE AND QUALITY MONITORING
• Receiving the travelers at the destination (at the airport or by phone)
• Follow-ups with customers during the trip
• Customer satisfaction management: questionnaires, responses, communicating feedback to the production team
Preferred Experience
SKILLS
• German native speaker
• Knowledge of the region and passion for the country
• Knowledge of the tourism industry and industry players (prior experience with a DMC is of great benefit)
• Interest in and skill in travel creation and travel distribution
• Knowledge of the languages of our other markets (English, French, Italian, Spanish, Dutch)
SKILLS
• Ambitious and independent
• Available and dynamic
• business sense
• Flexible and adaptable
• Good handling of stress situations
• Precise and demanding
COMPENSATION
Your salary will be discussed with your employer, ie the local travel agency. Please note that there will be no contractual relationship between you and Evaneos.
*Recruitment Process
Application: CV + Motivation letter (max 100 words)
Pre-recorded online video interview
Interview with the selected agency
• Making bookings with hoteliers and service providers
• Zahlungsnachverfolgung
• Creating roadbooks for travel
CUSTOMER CARE AND QUALITY MONITORING
• Receiving the travelers at the destination (at the airport or by phone)
• Follow-ups with customers during the trip
• Customer satisfaction management: questionnaires, responses, communicating feedback to the production team
Preferred Experience
SKILLS
• German native speaker
• Knowledge of the region and passion for the country
• Knowledge of the tourism industry and industry players (prior experience with a DMC is of great benefit)
• Interest in and skill in travel creation and travel distribution
• Knowledge of the languages of our other markets (English, French, Italian, Spanish, Dutch)
SKILLS
• Ambitious and independent
• Available and dynamic
• business sense
• Flexible and adaptable
• Good handling of stress situations
• Precise and demanding
COMPENSATION
Your salary will be discussed with your employer, ie the local travel agency. Please note that there will be no contractual relationship between you and Evaneos.
*Recruitment Process
Application: CV + Motivation letter (max 100 words)
Pre-recorded online video interview
Interview with the selected agency
