Position: Change and Configuration Supervisor - ( Tanzania )
JOB PURPOSE
Ensure that standardized methods and
procedures are used for efficient and prompt handling of all network
related changes (covering access, transmission core network, IT and
IN/VAS), in order to minimize the impact of change related incidents
upon service quality and consequently to improve the day-to-day
operations of the organization
THE WAY WE WORK
You are
open-minded, passionate and the way you work energizes others. You are
committed to the timely delivery of a job well done. You behave with
integrity and transparency.
CORE RESPONSIBILITIES
•The Configuration, Change & Release supervisor will be responsible for overseeing all Requests for Change (RFC)
•Establishment and running of a Change Advisor Board (CAB)
•Liaison
with the all stakeholder discipline to ensure that any change to the
infrastructure are brought under Change Management Control
•Establish the Change Models to facilitate minor changes without recourse to the CAB
•Reporting on change activity
•The
Configuration, Change & Release Manager will ensure standardize
methods and procedures are used for efficient and prompt handling of all
Changes to Configuration Items (CI) through effective Release
Management
•The overall goal being to minimize the impact of Change
related Incident upon Service quality and consequently to improve the
day to day operations Formulate long term strategic Service Improvement
Plans (SIPs) for the areas of Configuration, Change and Release
Management, developing business cases where necessary to improve
services, reduce costs, ensure business continuity, etc.
•Undertake
detailed analysis of complex service, covering a broad range of
technologies, to ensure that proposed change are safe and fit for
purpose, including comprehensive analysis of risk, business continuity,
impact and resource requirements.
•Coordinate services, implement and
monitor Release plans, including producing detailed timetables of
events and documenting action plans by individual sites
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SENIOR SALES MANAGER-B2B
JOB PURPOSE
Responsible for driving the regional sales strategy for B2B, generating company revenue by closing sales for her allocated account and also carries a target for a team.
THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
Core Responsibilities
Account management & revenue target
- To achieve agreed growth rates from corporate accounts in line with the Business Enterprises business plan.
- Responsible for driving the regional sales strategy
- Meet assigned revenue target on allocated target and also meet the target allocated for your team (Sales executive)
- Cross selling of products and services to new users and existing clients promoting Tigo high value offerings in line with the agreed business plan.
- Liaising with regional heads to scope the size of the market in the regions and determine the required resources or workforce (KAMs or Sales Executives)
- Regional pipeline management and focus
- Recruiting and managing Sales Executive in the regions
- Open up new business opportunities by networking within existing customer base and targeted accounts delivering agreed net new business revenues in line with the agreed business plan
- Develop, implement and control account development plans to maximize new and repeat sales from the accounts
- Develop sound business relationships with corporate client organizations, representing the company as a professional, quality organization, in order to maximize awareness and use of our service
- Ensure that all customer information is entered accurately and in a timely fashion on to the required Tigo customer database
- Work with product team and ensure solutions are customised to meet customers’ requirements
- Lead a team of Sales Executives and ensure that they each meet there individual allocated target and the target for the group is also achieved
- Have sales trading (3 times a week) meeting with the team to monitor and track sales and retention visits
- Ensure the adoption of effective pipeline management
- Weekly reviews with the team to track performance
- Act as an escalation point for any customer facing issues that the team cant manage
- Work with Segment manager to design commissions schemes, target setting and push activities for team
- To achieve agreed retention targets within an existing corporate sector account portfolio.
- To support customer and implement an effective engagement model to ensure customer satisfaction
- To work very closely with internal teams offering guidance and insight to establish the best solution for the customer which is in line with our capabilities
- To be the central point of contact for all Corporate Sector Account sales related issue within the customer portfolio and the conduit for customer communication for all other service related situations
- Ensure bills are paid as per the agreed credit policy
- Documentation and filling.
- Ensure all account opening applications forms are dully updated and used for activations
- Ensure all documentations are filled in designated areas and ready to be available whenever required
- Advice any required input to improve safe keeping of the customer records/database.
- University degree in Business is Preferred
- 4+ years of experience in account acquisition/management
- Proficiency with the MS Office Suite including Microsoft Word, Excel and Power Point
- Expert in selling B2B Products / Spectrum of Services
- Great leadership skills
- Ability to engage in effective and persuasive negotiations and strong interpersonal and communication skills.
- Ability to work under pressure and time constraints
- Ability to work effectively with a wide range of cultures in a diverse community.
- Mature ability to work collaboratively with management teams throughout the organization and to be seen as a valuable expert resource to be sought out.
- Experienced with the Tanzanian market whilst having a high level of professionalism
- Ability to achieve results through others.
- Set and manage priorities
Only Successful Candidates will be contacted
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REGIONAL SALES MANAGER-KAHAMA
JOB PURPOSE
Ensure achievement of sales objectives in this region and correct implementation of company strategy through effective coordination of distribution and activation to achieving above target revenue growth
THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
Core Responsibilities
Only Successful Candidates will be contacted
JOB PURPOSE
Ensure achievement of sales objectives in this region and correct implementation of company strategy through effective coordination of distribution and activation to achieving above target revenue growth
THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
Core Responsibilities
- Attain sales objectives as set in monthly KPI’s and budget.
- Coordinate direct sales team in order to achieve objectives by applying approved procedures.
- Ensure correct implementation of sales and marketing strategies.
- Ensure effective training is given to assigned teams to perform effectively and competently.
- Actively seek innovative means to capturing new customers and retaining existing customers.
- Review and analyse daily and weekly sales reports of areas of assigned activators, distributors within region.
- Make periodic visits to assigned zonal territories, to ensure effective implementation of the company’s sales strategy.
- Follow up to ensure that assigned targets of distributor and sales supervisor by product are met.
- Generate necessary reports to assist payment of monthly commissions.
- Attend to customer queries at points of sale.
- Achieve Monthly gross activation targets
- Achieve Monthly revenue targets.
- Ensure stock points are effectively utilized as per purchase targets set.
- Directly manage distribution coordinators and activation coordinators.
- Monitor and audit dealer’s sales activities.
- Backup responsible for the functions of position assigned in case of absence
- Issuing reports requested by area management or general management
- Other tasks assigned regarding the position
- 5+ years of experience in sales management.
- University degree in marketing/ business administration or related areas.
- Effective communicator and presenter.
- A team player, able to work well in multicultural environments.
- Able to build relationships quickly.
- Fluent in English and Swahili.
Only Successful Candidates will be contacted
CLICK HERE TO APPLY
