JOB TITTLE:HOSPITALITY MANAGER
Job Summary
Job purpose is to ensure that all Mtibwa Guest facilities and
hospitality services are run professionally and to the highest standards
of cleanliness, hygiene and tidiness.
- Minimum Qualification: Bachelor
- Experience Level: Mid level
- Experience Length: 3 years
Job Description
To ensure that all Mtibwa Guest facilities and hospitality services are run professionally and to the highest standards of cleanliness, hygiene and tidiness. Budgets are controlled, food and beverage is managed to highest standards and any problems are quickly and efficientlyrectified. In addition, to ensure all company functions, meetings and any other catering requirements are handled efficiently to maintain the highest standards and control costs.MAIN DUTIES AND RESPONSIBILITIES
HOUSING STAFF
· Assign assistants to all houses
· Follow up regularly on assistants
· Provide training where required
VISITORS
· All visits to be recorded
· Booking of all required flights
· Scheduling of required airport pickups and drop-offs
· Accommodation allocated
· Accommodation checked before guest arrives
· Identify any visitor’s special needs
· Senior guests to be greeted and shown to accommodation
GUEST HOUSE
· Kitchen to be checked daily to ensure clean and hygienic (disinfect monthly)
· Rooms to be checked on ad-hoc basis to ensure cleanliness
· Laundering of linen to be monitored to ensure clean and quality checked
· Stock take linen and cutlery and crockery monthly
· Mattresses to be turned monthly
· Training room to be clean at all times and ensure flipcharts, pens and overhead projector are available when required
· Dining room to be neat and clean and fresh smelling
· Crockery, cutlery and glass ware to be checked regularly (stock take)
· Check water supply, electricity, globes etc.
· Check all faucets are not leaking and toilets are flushing
KUNKE
· Kitchen to be checked daily to ensure clean and hygienic (disinfect monthly)
· Rooms to be checked on ad-hoc basis to ensure cleanliness
· Laundering of linen to be monitored to ensure clean and quality checked
· Stock take linen monthly
· Mattresses to be turned monthly
· Dining room to be neat and clean and fresh smelling
· Crockery, cutlery and glass ware to be checked regularly (stock take)
· Check water supply, electricity, globes etc.
· Check all faucets are not leaking and toilets are flushing
· Check TV is working
GUEST HOUSE AND KUNKE DINING
· Dining tables to be set correctly
· Waiters to be trained
· Chefs to be trained
· Weekly menu to be decided in conjunction with chef depending on number of guests
· Weekly stock take of food items
· Food budgets to be set
· Food and consumables to be purchased
· Regular feedback on actual vs budget costs
· Constantly check on chefs and waiters to ensure personal hygiene and all required standards are met
FUNCTIONS
· Determine requirements for function
· Prepare budget for food and drinks
· Prepare budget for chairs/tables/décor of required
· Determine staff requirements
· Organise transport if required
· Organise setup for function
· Organise kitchen and bar
· Manage function until end
· Organise clean-up
· Feedback on actual vs budget costs
ALL STAFF
· Hiring qualified personnel according to standards
· Organizing and coordinating operations to ensure maximum efficiency
· Supervising and evaluating staff
· Ensure all staff receive the required training to uphold the highest of standards within the houses, guest houses and training facilities
· Ensure the cooks receive training of new dishes to ensure the highest standard of food
· Ensure all staff adhere to the highest of hygiene standards
· All staff to be medically checked on a monthly bases (dewormed, no disease, etc)
· All staff to be issued uniforms and to ensure all uniforms are clean
JOB REQUIREMENTS
· At least 3 years experience in the Hospitality Industry.
· Degree or diploma in hotel/catering management.
· Good organisational skills.
· Excellent ability to speak, read and write English and Kiswahili.
· Communicate clearly with guests.
· Communicate clearly with all staff.
· Must be able to work to a flexible schedule.
· Good attitude with a willingness to learn.
· Presentable and have good personal hygiene.
· Must have the ability to work with and motivate a team.
· Ability to understand and follow verbal and written instructions and see to the completion to the task assigned.
· Must be a good time keeper.
· Self-disciplined and self-motivated.
· Ability to work under pressure and resolve problems.
· Excellent attention to detail.
· Committed to providing exceptional customer service.
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