Position: Technical Consultant (Cardio Metabolic)-REQ19070256
Primary Location -Dodoma
Organization General & Administrative
Schedule Full-time
Unposting Date Aug 17, 2019, 3:59:00 AM
About Abbott
At Abbott, we’re committed to helping people live their best possible
life through the power of health. For more than 125 years, we’ve brought
new products and technologies to the world — in nutrition, diagnostics,
medical devices and branded generic pharmaceuticals — that create more
possibilities for more people at all stages of life. Today, 99,000 of us
are working to help people live not just longer, but better, in the
more than 150 countries we serve.
Description
The Technical
Consultant has primary responsibility for Cardiometabolic products in
the Abbott Rapid Diagnostics (ARDx) Cardiometabolic Business Unit, in
the assigned geographic region.
The Technical Consultant manages
the field-based technical service needs of ARDx Cardio in a defined
geographical region, this includes performing in-services for identified
products, retention calls to end-user customer, building technical
rapport with key customers, interaction with sales staff and
distribution partners and conducting evaluations and troubleshooting as
required. This position is also responsible for retaining at-risk
customers, maintenance of established accounts, and contributing to the
growth of existing accounts.
The primary goals are:
• To optimize instrument operability and “uptime”
• Maximise test usage volumes amongst the user base
• Ensure that the customer experience is exemplary
• Adhere fully to compliance and regulatory expectations
Responsibilities and Duties
• Establish relationship with end-user accounts in the territory. Assess training and support needs of each new and existing end-user customer. Decide on suitable training style tailored to account’s individual needs. Execute customized training.
• Assist Technical Support and the end user in troubleshooting of all the assigned products.
• Assist with evaluations tailored to customer-specific requirements.
• Provide assistance to accounts to ensure regulatory compliance and good POCT practice.
• Develop and maintain a strong working relationship with the distributor staff, communicating relevant account background and information.
• Manage travel within territory to control travel expenses.
• Requires a minimum of 50% travel, and may average as much as 75% travel, occasionally with less than a week’s notice.
• Identify opportunities to up sell in an account. Take necessary steps to ensure up selling occurs, e.g. product demonstration, training, and/or coordination with Sales staff/distribution partner representatives.
• Identify inactive ARDx accounts. Assess requirements to reactivate, e.g. reselling, retraining, etc. Exercise discretion to maximize financial impact of reactivation.
• Maintain compliance by entering data into CRM and related databases when necessary.
• Understands and is aware of the quality consequences which may occur from the improper performance of their specific job.
• Attend and participate in company and professional meetings, including conference and webinar calls
• Perform other duties & projects as assigned.
Requirements
Environment / Culture:
• Entrepreneurial drive, in a matrix, changing environment
• Positive forward thinking, and a champion for navigating in unchartered territories
• Advocate of a hands-on approach without blaming others
• The ability to work in a matrix organization and influence without authority or internal staff. Strong customer service orientation
• High level of communication skills necessary to represent Abbott to accounts, describe product features and advantages
• Internal Contacts: Sales, Marketing, and Customer Service departments in order to coordinate and follow up on sales, identify leads, and resolve problems.
• External Contacts: Current and potential customers to conduct formal presentations, resolve issues/ trouble shoot and support sales and marketing.
• Self-motivation and discipline are key in this role
Basic Requirements.
• BS/BA degree in Medical Technology or comparable discipline.
• 3-5 Years Successful Track Record in technical/medical consultant role
• Strong understanding of laboratory practices
• Strong knowledge of clinic or GP market.
• Intuitive personality with CAN DO attitude
• Strong interpersonal & presentation skills.
• Self-motivation and self-directed
TO APPLY CLICK HERE!
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Position: Country Manager (Cardio Metabolic)-REQ19070254
Primary Location – Dodoma
Schedule – Full-time
Unposting Date – Aug 17, 2019, 3:59:00 AM
Description.
The goals of
this role are to achieve sales targets and increase market share through
the distributor network and end user accounts. A key expectation is to
develop strategic partnerships and relationships with distributors and
key major account stakeholders (e.g. Ministry of Health procurement) to
achieve mutual growth targets. To provide strategic leadership and
direction for sales of ARDx Cardiometabolic line products while
positioning the local sales and/or technical team to achieve goals and
budgetary objectives in support of overall division sales and profit
plans. To be the local expert to build sales with key customers and
leverage contracts nationally and locally through distributor network.
Develop relationship by focusing on senior level management and sales
expertise within major accounts and increase share within key accounts.
Coordinate sales, marketing and support activities within the assigned
region, including executive to executive meetings. The position reports
to the Commercial Director – Africa, Cardiometabolic
Responsibilities and Duties.
• Oversee distributor sales plans / strategies to exceed sales goals and execute new product launches
• Develop and execute account-specific strategies to increase current
sales growth, improve market share, and achieve profit objectives of RDX
products.
• Manage Abbott ARDx Cardio sales or technical staff
•
Manage the ARDx Cardiometabolic message to local accounts, including
market dynamics, key decision drivers and trends, Identification of
appropriate target accounts, initiatives and tactics to capitalize on
opportunities.
• Develop and implement contract terms and pull-through programs.
• Have significant impact on all aspects of ARDx Cardio business from
distributor support structure, customers, processes and products to
sales growth, margin and country performance
• Adhere to standards,
guidelines, regulations associated with Ethics and Compliance; set
example as role model for sales and distributor organizations
•
Support sales and customer-specific marketing efforts, Initiate customer
support marketing activities like conferences, workshops, road shows
and symposiums to support long term market growth initiatives
• Utilize written/verbal communication skills to give clear direction
• Prepare business plans, forecast and market share analysis for upper management
• Utilize internal processes and procedures to ensure optimal customer experience
Requirements:
Leadership Attributes.
• Drives for Results
• Focuses the organization on ways to consistently achieve high performance.
• Displays a Global Mindset
• Values diverse thinking and brings people and ideas together.
• Initiates Change
• Enrols others in the vision and is proactive in meaningful actions.
• Applies Market Insight
• Brings market intelligence into winning strategies.
• Collaborates Across Boundaries
• Reaches across the enterprise to solve problems and accelerate innovation.
• Builds and Inspires Trust
• Pursues trusting relationships with others, internally and externally.
• Passionate About People
• Inspires and builds winning teams.
• Ethical and compliant
• Ensure full compliance and exemplary professional behaviour
Problems to be solved.
• Work with relevant functions to ensure alignment with our business goals
• Amend & adapt any current country practice to deliver aligned corporate priorities & strategic approaches
• Protecting existing business by setting specific goals for the country in terms of sales, profit, market share, coverage of target customers, penetration, promotions, & specific pricing. Track success vs. key measures – lead & execute corrective interventions as necessary.
• Finding new customers for new and existing products
Compliance Skills in actual situation.
• Ensure all in country efforts are compliant with legal regulations – pricing, competition, Foreign Corrupt Practices Act, etc.
• Ensure that all commercial efforts are compliant with the spirit & letter of relevant tax laws etc.
• Ensure all commercial efforts are compliant with local regulatory requirements and with Abbott Quality policies.
Operate within the Abbott ethics at all times.
Position Accountability /Scope / Impact.
• Adhere to and promote Abbott Code of Business Conduct and Ethics and Compliance guidelines;
• meet and exceed sales goals;
• demonstrates and able to articulate strong knowledge on assigned market macro-economic and market drivers
• complete each year under planned expense budget;
• complete administrative responsibilities in accurate and timely fashion, including all budget plans, forecasts, highlights, etc.;
• operate with openness and honesty;
• set high personal and professional standards; consistently meet commitments;
• self-disciplined and self-directed;
• demonstrates thorough understanding of key product attributes and product demonstrations;
• cultivates relationships with internal and external customers;
• develops strong networks and follows up on commitments;
• overcomes obstacles;
• maintains high work ethic.
Examples of Long-Range Planning, Strategic & Creative.
• Drive the development and execution of a Strategic Country Commercial plan in line with our overall business plans.
Environment / Culture.
• Entrepreneurial drive, in a matrix, changing environment.
• Positive forward thinking, and a champion for navigating in unchartered territories
• Advocate of a hands-on approach without blaming others
Self-motivation and discipline are key in this role
Basic Requirements.
• To be successful in the role, the individual will need to have both proven Sales and Marketing background and also an established network with KOL and a strong ability to influence at a strategic level.
• Minimum 5 years’ experience in managing a medical device / diagnostics distributor network across a country or region
• Ideally bilingual in English and Arabic
• Track record as an effective people manager. Stimulates teams to think analytically and creatively, empower them to be the best they can be.
• Bachelor’s Degree in Science, Business or Technology
• Business experience in healthcare markets are essential.
• Solid understanding of working in different cultures
• Deep understanding of organisational development related to market structure and needs
• Ability to operate independently without frequent supervision or guidance.
• Strong computer skills including Word, Excel and PowerPoint.
• The role will be based in Tanzania
• Able to travel up to 75% of their time. Occasional travel to Europe or The Middle East.
• Drives for Results
• Focuses the organization on ways to consistently achieve high performance.
• Displays a Global Mindset
• Values diverse thinking and brings people and ideas together.
• Initiates Change
• Enrols others in the vision and is proactive in meaningful actions.
• Applies Market Insight
• Brings market intelligence into winning strategies.
• Collaborates Across Boundaries
• Reaches across the enterprise to solve problems and accelerate innovation.
• Builds and Inspires Trust
• Pursues trusting relationships with others, internally and externally.
• Passionate About People
• Inspires and builds winning teams.
• Ethical and compliant
• Ensure full compliance and exemplary professional behaviour
Problems to be solved.
• Work with relevant functions to ensure alignment with our business goals
• Amend & adapt any current country practice to deliver aligned corporate priorities & strategic approaches
• Protecting existing business by setting specific goals for the country in terms of sales, profit, market share, coverage of target customers, penetration, promotions, & specific pricing. Track success vs. key measures – lead & execute corrective interventions as necessary.
• Finding new customers for new and existing products
Compliance Skills in actual situation.
• Ensure all in country efforts are compliant with legal regulations – pricing, competition, Foreign Corrupt Practices Act, etc.
• Ensure that all commercial efforts are compliant with the spirit & letter of relevant tax laws etc.
• Ensure all commercial efforts are compliant with local regulatory requirements and with Abbott Quality policies.
Operate within the Abbott ethics at all times.
Position Accountability /Scope / Impact.
• Adhere to and promote Abbott Code of Business Conduct and Ethics and Compliance guidelines;
• meet and exceed sales goals;
• demonstrates and able to articulate strong knowledge on assigned market macro-economic and market drivers
• complete each year under planned expense budget;
• complete administrative responsibilities in accurate and timely fashion, including all budget plans, forecasts, highlights, etc.;
• operate with openness and honesty;
• set high personal and professional standards; consistently meet commitments;
• self-disciplined and self-directed;
• demonstrates thorough understanding of key product attributes and product demonstrations;
• cultivates relationships with internal and external customers;
• develops strong networks and follows up on commitments;
• overcomes obstacles;
• maintains high work ethic.
Examples of Long-Range Planning, Strategic & Creative.
• Drive the development and execution of a Strategic Country Commercial plan in line with our overall business plans.
Environment / Culture.
• Entrepreneurial drive, in a matrix, changing environment.
• Positive forward thinking, and a champion for navigating in unchartered territories
• Advocate of a hands-on approach without blaming others
Self-motivation and discipline are key in this role
Basic Requirements.
• To be successful in the role, the individual will need to have both proven Sales and Marketing background and also an established network with KOL and a strong ability to influence at a strategic level.
• Minimum 5 years’ experience in managing a medical device / diagnostics distributor network across a country or region
• Ideally bilingual in English and Arabic
• Track record as an effective people manager. Stimulates teams to think analytically and creatively, empower them to be the best they can be.
• Bachelor’s Degree in Science, Business or Technology
• Business experience in healthcare markets are essential.
• Solid understanding of working in different cultures
• Deep understanding of organisational development related to market structure and needs
• Ability to operate independently without frequent supervision or guidance.
• Strong computer skills including Word, Excel and PowerPoint.
• The role will be based in Tanzania
• Able to travel up to 75% of their time. Occasional travel to Europe or The Middle East.
