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We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to join our young and exciting team in Arusha. As a F&B Supervisor you are responsible to provide professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience.

Position: Food and Beverage Supervisor
Department: Food & Beverage

Project Location(s): Arusha, Tanzania

Education: Bachelor Degree

Compensation: Negotiable

Responsibilities

• Manage service aspects in all food and beverage assigned areas and events,

• Maintain knowledge and ensure compliance with departmental policies and standard service procedures,

• Be welcoming, approachable and professional always,

• Supervise efficient upkeep of tools through proper usage of equipment and devices,

• Supervise your stations and ensure that standards are always maintained,

• Analyze all guest requirements and prepare plans to resolve customer service-related issues and satisfy guests,

• To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect sequence of service delivery.

• Monitor and ensure optimal cleanliness, sanitation for all service areas.

• To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets and Amani standards,

• Order stock and keep stock levels to a correct level,

• Assist all room service staff members to work properly and provide maximum facilities to guest’s outlets,

• Undertake daily and weekly cleaning following cleaning checklists,

• Facilitate procedures to take orders from visitors in systematic way and ensure timely delivery of dishes or drinks,

• Handle any loud, intoxicated or abusive guests,

• To continuously collect feedback from guests and report it back to the management,

• Ensure the proper appearance and grooming of assigned colleagues,

• Contribute to meeting and maximizing the monthly revenue budget from the respective outlet,

• Monitor bar set-up, dinning set up/pizza set up, and coffee breaks set up and processes plus initiate plans to enhance beauty of hotels,

• Prepare documents and maintain adherence to departmental standards..

Minimum Qualifications

• Diploma or degree in Hospitality Studies

• Good knowledge in both written and spoken English

• A minimum of 5 years of progressive responsibility in food and beverage industry required

• Proficient in hotel booking software including Microsoft Word and Excel

• Previous experiences in minor leadership and supervisory roles are a definite plus.

Preferred Qualities

• Create and design food and drink menus,

• Manage kitchen staff and oversee food preparation,

• Ensure adherence to food sanitation and safety guidelines,

• Maintain food and drink inventory,

• Resolve customer complaints or concerns.

Application Deadline: 26th August 2019
Send your an application to: info@outstandingsolutionstz.com

TO APPLY CLICK HERE! 

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Position: Management Couple
Our client a luxury restaurant and soon to be lodge is recruiting for a mature experienced management couple who are ambitious and hardworking to join their team! Between the couple, we are looking to have the following key areas filled: 

Food & Beverage Manager:
Who will take a lead in forecasting, planning and controlling the ordering of food and beverages for our hospitality property. You will also be expected to lead your team by an example.

Lodge Management:

Manage all staff and logistics such as customer service, food service, maintenance, and landscaping. The overall goal is to keep the client’s guests happy and provide a pleasurable experience for everyone that comes.

Department:Hotel Operations

Project Location(s): Arusha, Tanzania

Education: Bachelor Degree

Compensation: Negotiable

Responsibilities

• Overseeing the full management functions of this Lodge, all meals (breakfast, lunch and dinner) served,

• Assist department supervisors with day to day tasks,

• Inspect guest rooms, public areas, and grounds for cleanliness and appearance,

• Welcoming and checking in of guests,

• Establish targets, KPI’s, schedules, policies, and procedures,

• Handling customer complaints and queries,

• Comply with all health and safety regulations,

• Ensure that company standards for guest services, décor, and housekeeping are met,

• Daily lodge banking, sales & expense reports and reconciliations,

• Completing all month-end duties as per property accounts,

• Compiling, monitoring and controlling of budgets during the financial year,

• Stock takes and control at month-end,

• Financial and operational business reports to Head Office,

• Managing stock control,

• Managing Bar service and control,

• Management of guest delight activities,

• Answer questions from guests about hotel policies and services,

• Overall oversight of hospitality food, general appearance and management of maintenance issues,

• Ensuring effective communications when guests move on to another destination or require transfers – assisting with preparing welcome notes and indemnities, as required,

• Hosting at meals as required and per schedule,

• Organize for events and other activities that can be catered at the premises,

• Interview, hire, train, and sometimes fire staff members.

 Minimum Qualifications

• Hospitality (Hotel / Lodge Management) Diploma or Degree,

• Minimum 8-10 years’ experience in high-end lodging/restaurant operations,

• Up to date with food and beverages trends and best practices

• Strong leadership skills,

• Innovative and creative – To drive the hospitality at the lodge to new levels,

• Between the Couple, the following Skills would be required:
  
  • 4+/5 Star Lodge experience required (African experience preferred)
  • Must be experienced in training
  • F&B – Chef/Kitchen experience, Rooms Division, cost control and have strong administrative skills all round.
  • Front Office / F&B Administrative experience
  • Hospitality Sales and Marketing experience
  • Ability to speak more than one language (multi-lingual)

Application Requirements

• We require detailed and professional CV’s

• Applications must have individual Head and Shoulders photos of each partner

• Full details on all certifications/qualifications – preferable with scanned copies attached

• Full details and breakdown of current or last salary – preferable with copy of pay slip attached

• Reference letter from previous employers

• Applicants available immediately or at short notice will get preference

Application Deadline: 26th August 2019

Send your an application to: info@outstandingsolutionstz.com

TO APPLY CLICK HERE!

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Position: Managing Director 

Department: Tour Operator

Project Location(s): Arusha, Tanzania

Education: Masters Degree

Compensation: Negotiable

Responsibilities

Overall

• To be overall responsible for running of the company and reaching set targets

• Control the direction of the company as agreed with the board

• Be responsible for reaching set targets and KPI’s as defined in company goals

Business Development

• Develop and execute company strategies as per set vision and plans,

• Generate new business from existing and new clients,

• Initiate changes to improve the business,

• Drive growth and profitability of the company.

• Analyze and interpret trends to facilitate planning,

• Update board on business performance, new initiatives and other relevant issues,

• Maintaining awareness of market trends in the tourism industry, understand forthcoming user/ customer initiatives and monitor what competitors are doing,

• Plan and supervise regional expansion to new markets

Legal Issues

• Ensure that all company documents are updated and in order such as business licenses, employee contracts, contracts with advertisers and other business partners

STAFF RECRUITMENT

• Oversee employment and ensure there are enough staff and the right people,

• To recruit temporary staff when required for various tasks,

• To consult with the board on the recruitment of permanent staff,

• Ensure all workers contracts are up to date.

Finances

• Decide budgets for each area of the company,
• Have complete overview of the company incomes and expenditures,
• Together with accountant keep track of and manage company account and books,
• Oversee closing of yearly accounts,
• Be responsible for setting staff salaries,
• Evaluate pros and cons of current auditor and recommend action.

Marketing

• Set marketing strategies and budgets to reach set KPI’s,

• Engage with agents to source clients.

Platforms and website functions

• Oversee website and digital communication,

• Suggest and oversee implementation of updates, improvements, changes to various digital platforms.

Garage

• Suggest improvements of premises to help generate income,

• Ensure compliance with OSHA and other regulations,

• Report expenses and earnings of the Garage.

Vehicles & Fuel

• Ensure all vehicles are kept in a “ready to go” status (cleaned, fueled & repaired),

• Oversee fuel usage of individual vehicles.

• Set systems to monitor fuel consumption of vehicles.

Minimum Qualifications

• English language proficiency foreign language is plus

• A masters in Business Administration or relevant field

• Hands-on experience in developing strategic and business plans

• Minimum of 10 years in the tourism industry

• In-depth knowledge of market changes and forces that influence the company

• Knowledge of East Africa Travel and tourism trends

• Contract duration: Minimum 5 Years

Preferred Qualities

• Proven experience as  a leader no less than 5 years,

• Excellent organisational and time management skills,

• Outstanding communication, presentation and leadership skills,

• Superior quantitative and qualitative analytical skills,

• Problem solver able to keep calm and efficient under pressure and in crisis.

Application Deadline: 26th August 2019

Send your an application to: info@outstandingsolutionstz.com

TO APPLY CLICK HERE!