Job Title: System Administrator: IN Operations & Quality Assurance
Job ID: VDITB33
Location: Dar es salaam
Type: Full Time
Type: Full Time
Role purpose:
- IN platforms – Managing all IN services, tariff tool inclusive.
- @Commander, backup and restore servers - Data management, data configuration and security configurations, performance reports, monitoring and faults analysis.
- Networks infrastructure Management - Signaling and IP based environment for the IN platforms
- Managing products and all technical aspects of IN projects including detailed URS write up.
- Accountable and responsible for security implementations according to the VTL standards, policies and procedures, ensure that all IN systems are properly protected by use of properly configured login scripts and access rules and applying best practices at all times.
- Administration and support of IN systems infrastructure, Hardware, Software and operating systems
- ensure systems services are available to customers by 99.99% a year
- Prepare capacity forecasting and other relevant reports on regular and irregular basis
- Keep high standard of self-knowledge on systems architectures, calls flow, protocols and interfaces
- Advice the IN Line Manager on all technical matters and ensures all technical decisions are based on accurate information.
Key accountabilities and decision ownership
- System Acquisition (Acquire and Maintain IN Infrastructure such as servers, software and connectivity, Setting and maintaining IN Policies and Procedures, Manage changes to the systems via change management in place and ensure prerequisite documents are thoroughly analyzed and appropriate records are kept, Manage hardware fixes and spare parts list)
- System Management (Manage performance and capacity of IN infrastructure, inform line management one year in advance of the projected decline of capacity or service quality, Ensure all records in the system are administered and maintained correctly, Ensure continuous service with high availability and minimum disruption, Ensure systems security by safeguarding against unauthorized access on all backend of systems, Manage IN infrastructures configuration by ensuring configuration are as per approved documents (TPD) change history is maintained, Manage the IN network facilities including the server racks, power and network cables, Manage systems problems and incidents. Performing corrective action and/or escalating to the VTL management and to the suppliers, Perform maintenance functions commensurate with own technical knowledge and skills as and when required.)
- System Operations and Security (Configuration of login scripts, user passwords, access rights, Implementation and enforce security policies as defined and approved by the company, Produce security reports at a schedule given by Line Management, Perform a through security Audit at least once a moth to ensure zero auditing finding in the IN environment by external auditors from group or third parties at moment across the year, Configuration and testing of Tariff plans, Assist all personnel on site with technical matters and perform maintenance functions commensurate with own technical knowledge and skills as and when required)
- System Monitoring (Monitoring & analysing the processes utilization in the IN infrastructures (database & OS), Benchmarking the IN system parameters so as to assess the response time on call processing)
- Self-Development (Maintain Personal Development Plan - PDP) Core competencies, knowledge and experience
- Skills (Terrific analytical with strong problem-solving capabilities, Strong leadership skills, Excellent planning and organizing skills, Project Management skills, Ability to deal and communicate effectively both orally and in writing and to deal courteously, tactfully and diplomatically with other employees, Industrial and proficient in the use of computing tools)
- Personal Attributes (Superlative aptitude and attitude/mind-set, Customer obsessed individual, Innovation hungry and ambitious to attain excellent results in company goals, Personality of very high integrity, honest and absolute trustworthy, Ability to deal with issues of a complex nature, Ability to work under constant pressure, Assertiveness, Team player, Resilient individual, Action Orientation and high energy personality, Comfortable working in a multicultural environment, Interpersonal sensitivity, An individual that can work with no /minimum supervision)
- B.Sc. in Computer Science, computer Engineering.
- Not less than 2 years’ experience
- BSC in Computer Science /Computer engineering
- RDBMS database design, administration and management
- Software design and development
- Linux operating systems-scripting capability
- Good knowledge on TCP/IP network administration.
- Strong technical skills on storage/systems infrastructure.
- Telecommunications experience would be advantageous.
- Hands-on experience on software& database design, development would be advantageous.
- Must have Strong analytical skills.
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Job Title: M-Commerce CVM Manager
ROLE PURPOSE
Create
M-Pesa customer base management strategy for M-Pesa Ltd and delivery
thereof through various customer value management activities and
initiatives.
Analyse customer behaviour and create, execute and monitor
direct marketing campaigns that will maximise the customer’s lifetime
value through increasing their engagement and growing their
revenues/margins.
The primary responsibilities of the role are therefore to manage
(a) Campaign configuration, execution and monitoring
(b)
Ensuring CVM campaigns drive the base management KPIs(Incremental
revenue, Engagement(Cross sell/Up sell), Inactivity management
(c) Create Campaign Business Case and ensure ROI on the campaigns.
KEY ACCOUNTABILITIES:
Strategy:Analyze
customer data for insights to Implement and execute a customer value
management strategy to maximise customer lifetime value and the
contribution of the customer base to overall services revenue. Lead the
business transformation to embed CVM and data driven decision-making
principles and culture across the organization.
Commercial delivery:
Support the implementation of all CVM campaigns e.g. upsell M-Pesa
customers to transact more, cross-sell M-Pesa into the voice(GSM) base,
inactivity and churn management campaigns, real-time contextual trigger
campaigns
CVM operations activities:
Responsible for Customer insight analysis
Responsible for end to campaign management in terms of operations & execution
Creation & execution of campaigns within the agreed timelines
Collaborate
with product owners and other stakeholders for gathering requirements
and translating them into campaigns after doing a feasibility check and
preparation of business requirement specification(BRS)
Campaign
configuration,
User Acceptance Testing(UAT), business rules validation,
prioritization, launch & post launch monitoring
Collaborate
closely with internal and external(vendors) support teams to ensure
campaigns are running as expected as well as facilitating fixing any
technical issues affecting ongoing campaigns within agreed SLAs
Reporting: Support the availability of data for reporting of CVM campaigns and initiatives performance
Create/maintain all campaign related documentation (Briefs, Change logs, Business Cases, UAT documents, BRS
Maintain processes, templates, and other documents that support best practices
Do
regular review of campaign platform, capabilities, integrations and
channels with technical/business teams to give recommendation on future
enhancements and improvements to support business needs
Capabilities:
Implement
and manage a holistic blueprint for campaign management &
fulfilment by scoping out the data-mart layer all the way to the
fulfilment layer.
Integrate output through campaign management, charging and fulfilment platforms, by translating CVM objectives to IT / Technical teams
Integrate output through campaign management, charging and fulfilment platforms, by translating CVM objectives to IT / Technical teams
