Job Title: Head; Channels
Job Purpose
• Design and implement a clear vision and strategy for the Bank to enhance self-service offering to all segments of Retail
• Responsible for the acquisition, development, integration and active
management of Channels such as Mobile Banking, ATMs and Agency Banking
etc. and improve value proposition coupled with consistent high quality
self-service offering.
Main Responsibilities
• Actively identify and implement opportunities from high cost branch
and manual transactions to alternative and lower cost channels with the
objective of reducing the cost of service delivery bank wide.
• In collaboration with cross-functional departments, create and implement Channels strategies for all customer segments.
• Integrate service experience via current channels and identification
of emerging technology that will support new customer propositions.
• Ensuring each channel delivers a reliable high quality self-service experience for customers.
• Optimize the current Network performance by developing revenue
generating Alternative Sales Channels and use ongoing market research to
develop alternative delivery channels
• Create self-service
opportunities to enable the effective end-to-end delivery of both
products and services across through digital channels platforms.
• Responsible for the overall strategic initiatives on multi-channel framework and integration of all channels.
• Work closely with internal stakeholders to design, build and manage digital service offering across channels.
• Ensure the commercial and operational readiness of all channels, and
facilitate strategy formulation and execution for all customer channels
• Ensure best practices and processes across Channel team for consistent delivery of projects
• Manage and lead Channels team and create an empowering environment
for team members, encourage individual ownership and initiative.
Attributes
• Strong leadership and interpersonal skills
• Strong commercial and digital orientation with risk consciousness
• Broad based business skill set in business development and strategy formation.
• Good understanding of Retail Banking Channels & other digital solutions
• Knowledge and understanding of costing, budgeting and finance concepts
• Business understanding of distribution strategies, technological developments, and other market channels.
• Fair knowledge in project management methodology
• Results driven, good organizational and administrative skills
• Excellent communication, negotiation, and selling skills
• Change Management and stakeholder management skills
Qualifications and Experience
• Holder of University Degree or equivalent qualification in Economics,
Business Administration, computer science or its equivalent
• Master’s Degree in Business Administration is an added advantage
• Minimum 8 years’ experience in Channel management, of which 5 must be in a senior leadership role.
MODE OF APPLICATION: APPLY ONLINE
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please
be advised that if you are not contacted within 14 working days of the
advert closing date then you have not been shortlisted.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Deadline: 2019-06-28
How to Apply
If you are interested and you believe that you meet the requirements of the role, please send your application to executives@nmbtz.com
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Deadline: 2019-06-28
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Position: Chief Wholesale Banking
Reporting Line: Managing Director
Location: NMB Head Office Dar es Salaam
Application Deadline: 24th June 2019
Job Purpose
- Provide leadership to Wholesale Banking operations in delivering excellent customer experience, increasing customer acquisition, maximizing retention and driving quality standards.
- Effectively participate in Management and other committee meetings in support of the bank’s Wholesale strategy.
Main Responsibilities:
Formation and execution of strategy
- Formulate Wholesale Banking strategies and communicate the strategy, plans and ideas to Wholesale Banking team leaders.
- Manage the development, targeting and pricing of Products and Services for delivery of the strategy and objectives
- Prepare financial budgets/ forecasts in line with NMB strategic objectives, business/ operational risk, socio-political and economic market forces.
- Understand the strategic direction of NMB Plc. ensure alignment to customer demand, and create competitor advantage.
- Provide overview of market, sector and technological trends and developments
Business Goal Management
- In collaboration with key operational functions, manage the formulation and implementation of key client service programs to agreed benchmarks
- Propose and/or implement innovative ideas to enhance business results.
- Develop and implement changes to the range of products and services including new product introduction and product withdrawal
- Develop, implement and own the end-to-end product sales processes and associate technology systems across channels and within product categories
- Negotiate terms and conditions and coordinate with Credit/legal for credit applications for new loan facilities for Wholesale Banking clients.
- Present and defend Wholesale Banking credit applications in the Credit Committee
- Evaluate the performance of existing products and continually seek to optimise the product and proposition portfolio.
- Ensure growth of a quality credit portfolio at all times and a sustainable self-funded wholesale banking balance-sheet
Risk Management
- Monitor and manage complete regulatory compliance; audit performance and addressing of root-cause for issues raised
- Establish and monitor physical, operational and process risk controls and levels of authority to minimize risk exposure
- Manage the Wholesale Banking liability & loan book within the bank’s risk appetite statement.
- Review and authorize Wholesale Banking credit applications from account managers prior to submission to Risk Management.
People Management and Leadership
- Lead a cultural transformation across Wholesale Banking by embedding the NMB values.
- Support and guide people development agenda in line with the bank’s HR strategy.
- Contribute effectively in the bank’s Management committees and ensure the business is managed in terms of agreed policy, regulations and guidelines.
Relationship Management
- Develop, implement and own the end to end service processes required to support the operation and maintenance of all products across channels in line with industry and regulatory requirements and Customer Experience
- Lead the definition of end to end customer experience across all channels, service processes, sales processes and operations in line with the Wholesale Banking strategy
- Leverage customer analytics to inform strategic choices and priorities.
- Originate, maintain and develop relationships in the Wholesale Banking market.
Attributes
- Possess an intimate understanding of Wholesale competitor activity, drivers, products, strengths, vulnerabilities, market-share and client base accordingly to meet business objectives.
- Broad and detailed technical knowledge of general Wholesale Banking practices and procedures.
- In-depth understanding of the bank’s strategy, operating structure and interfaces with other functions.
- Strong Leadership and Management skills
- Project and change management skills
- Numeracy and analytical thinking
Qualifications and Experience
- University degree or equivalent; an MBA is an added advantage
- General understanding of current business trends and competition in the banking industry and its overall impact to the performance of the bank.
- At Least 15 years’ work experience in banking/ reputable financial services industry; 5 years being in a senior leadership role.
- Experience in budgeting, forecasting, cost control and sales management is essential
- Significant Credit knowledge is essential
How to Apply
If you are interested and you believe that you meet the requirements of the role, please send your application to executives@nmbtz.com
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please be advised that if you are not contacted within 14
working days of the advert closing date then you have not been
shortlisted.
“NMB Bank Plc does not charge any fee in connection
with the application or recruitment process. Should you receive a
solicitation for the payment of a fee, please disregard it”.
