Position: Bank Teller
Primary Location: Tanzania United Republic of
Education: Bachelor's Degree
Job Function: Transaction Processing
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: No
Description
PRIMARY PURPOSE:
The holder of the position will be responsible for interfacing with
customers who come into the banking hall to seek services. The holder
will be expected to provide a high level of customer service, be
courteous to our customers and represent the bank well on a daily basis.
The teller position is a vital job as it serves to fulfil the customers
need to access physical cash, carry out foreign exchange transactions as
well as make direct deposits into their account. The holder will be
expected to service these needs in a courteous way, accurately paying
out cash as per customers instructions.
JOB DESCRIPTION:
i. Payment Processing: Processing customer withdrawals and deposits into
their accounts within the established controls and standards of the
country.
Processing will include:-
• Identification and verification of customers or their agents
Performing of signature verification for instruments received over the counter
Processing of cash deliveries requested by clients
Participating in cash withdrawals from the central bank or our correspondent banks
Processing of local currency for deposit with the central bank or our correspondent banks
Processing of foreign currency notes for repatriation
Ensure prompt collection of charges for the services being performed
Ensure customers are promptly attended and do not spend an undue time waiting for service in the banking hall.
Ensure client questions or queries relating to cash and teller
activities raised in person or on telephone are attended promptly and
within TAT.
ii. Controls and Compliance: This role entails ensuring compliance to
the Banks processes, policies, US and Local regulatory requirements.
These include:
• Compliance to both local and external regulatory requirements pertaining to cash handling
Physical Cash balancing against tellers till and Preparation of tellers cash proof report
Preparation of consolidated cash position report
Prompt escalation of any differences encountered as well as booking the same appropriately.
Reconciliation of suspense accounts and Nostro open items pertaining to cash and teller department
Ensuring adherence to the TTS Operations Minimum Standards as relates to Branch Operations.
iii. Any other duties as may be assigned by the supervisor
Qualifications
SPECIALISED SKILLS/EXPERIENCE:
Education:
• University Degree
Proficiency in computer applications / systems
Experience:
• Good understanding of bank/departmental processes
Good understanding of customer service is an added advantage
Other Competencies:
• Good interpersonal skills and ability to communicate well
Ability to exercise good judgement and be alert at all times
Good organisational and time management skills
Attention to details
Good team player
Flexible and easily adaptable to change
Fast learner
Ability to create a good impression and inspire confidence.
Expectations:
• High level of accountability and integrity
Self driven individual
Ability to handle pressure
Be presentable at all times while attending to customers
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Valuing Diversity:
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
Citi is an Equal Opportunities Employer
SPECIALISED SKILLS/EXPERIENCE:
Education:
• University Degree
Proficiency in computer applications / systems
Experience:
• Good understanding of bank/departmental processes
Good understanding of customer service is an added advantage
Other Competencies:
• Good interpersonal skills and ability to communicate well
Ability to exercise good judgement and be alert at all times
Good organisational and time management skills
Attention to details
Good team player
Flexible and easily adaptable to change
Fast learner
Ability to create a good impression and inspire confidence.
Expectations:
• High level of accountability and integrity
Self driven individual
Ability to handle pressure
Be presentable at all times while attending to customers
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Valuing Diversity:
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
Citi is an Equal Opportunities Employer
