Employment Vacancies at Nokia Tanzania - Dar es salaam

 

Position: Network Operation – Dar es Salaam

MAIN ACTIVITIES

Ensures the network performance analysis are carried out and initiates the resolutions of the analysis.

Proactively detects and resolve network faults and incidents, informs Service Desk or customers, using processes and platforms to deliver 24x7x365 monitoring of the infrastructure.

Coordinates field operation activities to deliver corrective equipment, network and site maintenance

Continuously ensures that best practices are applied and learning from previous issues in performance are capitalized and shared with peers; is also responsible for ensuring that relevant decisions and actions are taken.

Is the key contact for customer in its network management ; is responsible for creating, maintaining and improving the relationship with the customer on a day-to-day basis : operations review, escalation (if necessary), reporting

WORKING MODE

On a daily contact with the customer

Works closely with the PM to follow the services to deliver

Collaborates with Sales team in case of new services proposal

COMPETENCIES

Communication

Consulting & Customer Business

Support

Network Operations

Financial Management

Partner & Customer Relationship Mngt

Architecture & Solution Building 

SKILLS
Strategy analysis

Business Model & Planning

Business case development
Market analysis
Benchmarking & Best Practice identification
Service Provider Marketing, offer management & pricing 

TO APPLY CLICK HERE