Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.
In order to keep our services at a higher level and meet our customers’ maximum satisfaction interview
We wish to invite applications from suitably qualified candidates to fill in this challenging position.
POSITION: CUSTOMER SERVICE SUPERVISOR
REPORTS TO: CUSTOMER SERVICE COORDINATOR – JRO
DUTY STATION: KILIMANJARO
ROLE PURPOSE STATEMENT:
ROLE PURPOSE STATEMENT:
To provide a safe, secure, efficient and customer focused passenger
services in compliance with regulatory requirements, Company’s policies
and Customer airlines procedures.
KEY ACCOUNTABILITIES/RESPONSIBILITIES
• Lead, supervise and ensure efficient and effective check-in and
boarding of passengers in compliance with carriers policy/ procedures
and customer expectations
• Ensure timely closure of all flights on
daily basis for revenue to be realized. All flights to be closed within
30 minutes after departure and within 3 hours for disrupted flights.
• Manage information flow amongst team members, station in charge and all relevant internal and external stake holders.
• Prepare documentation and reports on routine customer correspondences
as may be required. Ensure accuracy of information shared and the
quality of customer service at all times.
• Supervise baggage
handling and prepare weekly baggage handling report. Liaise with the
customer service executive to ensure lost baggage is communicated,
traced, and delivered to affected passenger.
• Manage proper
manpower utilization and ensure effective deployment of resources to
ensure efficient & effective service delivery. This includes
preparation of effective monthly shift roasters and daily management of
its compliance.
• Manage training matrix and ensure staff on shift
are current in all mandatory trainings while at work at all times.
Liaise with Customer Service Coordinator in all training related
matters.
• Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
• Manage team’s performance on daily basis and ensure all staff have
detailed KPIs in line with the performance management system.
•
Ensure conformity with all regulatory requirements, organization
standards and local procedures as well as requirements of customer
airlines
• Effective communication internally and externally to
enable effective planning control and reporting before/during
checking-in, after departure and on arrival.
• Ensure a safe & secure working environment in compliance with relevant legislative/industry requirements.
• Audit, review and report on service delivery to monitor compliance SLAS’s.
• Administrative processes to ensure integrity and accuracy manual and computerized data processing
• Strict control of excess baggage collection and remittance
• Record all flight movements as per company requirement
• Any other duties as may be assigned by your supervisor
COMPETENCIES:
KNOWLEDGE, SKILLS, EXPERIENCE
• University degree graduate in business administration or equivalent.
• Relevant lATA/ UFTAA qualifications or equivalent
• 2 years experience in delivering service in demanding consumer environment
• Fluency in appropriate foreign languages is an added advantage
• Communication/interpersonal skills.
• Relevant airline certification.
• Supervisory/management skills.
• Computer literate.
Closing Date: Not later than 28th June 2019
Mode of Application:
Only short‐listed applicants will be
contacted.
Director of Human Resources and Administration
• High integrity and excellent communication skills.
• Able to work under pressure.
• Proactive and innovative.
• Team player
• Decisive and result oriented
• Customer focused
• University degree graduate in business administration or equivalent.
• Relevant lATA/ UFTAA qualifications or equivalent
• 2 years experience in delivering service in demanding consumer environment
• Fluency in appropriate foreign languages is an added advantage
• Communication/interpersonal skills.
• Relevant airline certification.
• Supervisory/management skills.
• Computer literate.
Closing Date: Not later than 28th June 2019
Mode of Application:
If
you feel you meet the above requirements please send your application
and CV to the address below.
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania.
E‐mail: pwrecruit@precisionairtz.com
