Job Title: OPERATION AND CUSTOMER SERVICES MANAGER
SKILLS REQUIRED FOR THIS POST
This is a managerial position and the successful candidate will require the following
- Fluent written and spoken English is absolutely imperative.
- Fluency in two other European languages – German, French, Spanish, Italian
- Hold as degree in Tourism or Diplomacy or Customer Service Skills
- Be located in an area with a good phone signal
- The ability to problem solve is essential
- Able to handle demanding and difficult clients and agents 24/7
- Good organizational skills
- Have good diplomacy skills to deal with guests.
- The job entails all aspects of the operation and ensuring that guest issues are handled in a quick and professional manner
- High standards and presentation of proposals to agents and clients.
- Following company policy and standards for uniform, paper work and presentation.
- Training staff in company policy and requirements.
- Training of Meet & Greet staff and overseeing their work.
- Following up the guest questionnaires.
- Ensuring everything goes smoothly for guests on the ground.
- Handling any problems that occur with guests while with us.
- Dealing with agents on behalf of their clients for any issues on the ground.
- Liaison with transport for vehicle allocations
- This is not an 08.30 – 17.00 hrs position. With time differences calls can come at any time and the successful candidate must be able to deal with these. Poor phone lines and communications and guests for whom English is not their first language, means that the person for this position must have clear English speaking skills for handling guests in problem situations.
For all interested candidates please send your applications to lcade@abercrombiekent.co.tz and deadline is 16th April, 2019.
The positions is open to Tanzanians and also expatriates but please ensure that you have the skills and necessary degree / diploma for this position.
*********************
A private Transport company based in Dar es Salaam, seeks to hire a
qualified candidate for the position of marketing officer to join our
Marketing team.
POSITION: Marketing Officer
ROLE/PURPOSE
Develop marketing campaign that promotes the organization. It includes Planning, Execution and post implementation Evaluation of the marketing Initiatives in line with the organization strategic objectives
KEY RESPONSIBILITIES
Apply the marketing tools available to a transport operation
Managing the briefing process with all 3rd Party agencies that need to
hire transport service and link those ones with the company for business
procedures.
Plan the day to day execution of marketing initiatives while performing
day to day liaison with customers who need to hire transport services.
QUALIFICATIONS:
Diploma/Bachelor degree in Marketing, Economics, Transport, Business Administration, Accounts {or equivalent)
WORKING EXPERIENCE
1-2 years experience in a similar field or related field with track record in marketing especially in Transport field.
MODE OF APPLICATION
Interested candidates should send their application letters, enclosing their up to date Curriculum Vitae (CV), Copies of relevant certificates, testimonials, names, telephone and address of three non relative referees indicating the position applied in the email subject line to happymuhango@yahoo.com. Deadline is Two (2) Weeks from the date of appearance in the newspaper:
Only shortlisted Candidate will be contacted.
APPLY TO: happymuhango@yahoo.com Before 23rd April, 2019
For more information please contact +255713428812
