Billing Administrator: Postpaid Billing
Billing Administrator: Postpaid Billing at Vodacom Tanzania
Role purpose:
- PostPaid System Administration & Support
- TAP File Administration
- Bill Run & Bill Printing
- Systems Change Management and general Maintenance
- Provide Internal Business Support
- Supply SLA Management
- System Security Compliance Management
- Daily checks on files collected and distributed to the PostPaid billing system, checking for data completeness and accuracy of the BillRun, checking rating charges. Identifying, prioritizing, investigating & analysing PostPaid billing issues and monitoring the issues that need to be fixed up to their closure and Proposing measures to be implemented to avoid re-occurrence of any issue.
- Verify the completeness of TAP files collection & distribution, processing and accuracy of TAP rates and Liaise with clearing house on all issues relating to TAP files.
- Verifying the accuracy of data before BillRun, perform BillRun and posting to financial systems, checking invoice/statement/Itemised bill layout.
- Manage PostPaid and roaming tariffs and Support Systems development & documentation as per Design & Development methodology.
- Provide Billing Systems user support, Maintaining inter-departmental SLAs and Maintaining Departmental Procedures.
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Core competencies, knowledge and experience
Role purpose:
- Flexibility & Stress tolerant
- Ability to work Independently
- System Maintenance and Management Skills
- Billing System Administration Skills
- Excellent Communication & Analytical Skills
- Programing and SQL Knowledge
- Must have technical/professional qualifications:
- At least 3 years’ experience in the GSM Industry
- B.Sc. or a related tertiary qualification
- Experience in Unix, Linux, Solaris and Windows, Relational Database Management Systems
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Manager: Digital Support and Self Service
Role purpose:
- Define and own support functionality of Online and Self Service touch points (including but not limited to App, USSD, IVR and Live chat)
- Manage the Online and Self Service channels as a means to deflect calls to the Call Centre.
- Enhance the assisted support functionality through the use of chatbots.
- Develop and execute the Digital Support roadmap in line with the company roadmap to optimize customer experience and associated cost savings.
- Be transformational and lead the change required to execute a solid Digital Care Strategy.
- Implementation of all approved touch points and self-services as per approved road. Increase adoption and usage of all developed channels.
- Improve customer experience through deep understanding of customer needs/insights as well as competitive analysis for continued development of the services and touch points to ensure market leadership.
- Implement a robust reporting framework for performance tracking and improvement recommendations.
- Collaborate with all key stakeholders, specifically with IT and key suppliers where required.
- Drive innovation and change within the digital space. Take deep interest in new technologies and emerging global service delivery trends.
- Experience with digital support platforms, chatbots, IVR and self-service design
- Excellent communication skills
- Analytical skills
- Ability to persuade and influence peers and stakeholders
- Innovation focused
- Customer Obsessed
- 3+ years functional experience or industry experience
- Bachelor degree in IT, Business Administration, Marketing or its equivalent.
- Digital applications knowledge and experience would be advantageous.
- Strong analytical skills and digital acumen.
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