Careers at Vodacom Tanzania
Digital Director Jobs
To define and execute the Digital strategy on all
aspects of online including commercial operational costing (and
technology functions) and to ensure that Digital becomes the preferred
channel for Consumer and Enterprise customers for self-care, bringing an
increased amount of sales and transactions online and is supporting
other customer touch points.
Accountable for setting and achieving the P&L for the portfolio of digital products, value added services, content services
Supporting the brand with a best in class web,
mobile and social media experience in the market through obsessive user
experience and interactive programs.
To enable delivery against current and future
requirements and targets for sales, ecommerce transactions, revenues,
contribution margin and customer satisfaction in line with the company
Strategy.
Drive down operational costs by developing and executing on the Vodacom Digital strategy;
Drive down distribution cost through the use of
digital channels for the purchase of services and goods, while
increasing efficiency.
To develop and execute mobile advertising strategy to generate additional revenue streams.
To lead and develop their teams in the Vodacom
way ensuring that we have the right people, motivated and engaged to
deliver our business goals.
Responsible for creating and developing new products and content services
Establish proper digital reporting tools to
continuously monitor the digital KPIs and improve the performance of the
existing digital assets
Manage the online care channel as means to reduce
calls with Vodacom's customer care by building both cognitive and
non-cognitive chatbots
Role purpose:
-
To define and execute the Digital strategy on all
aspects of online including commercial operational costing (and
technology functions) and to ensure that Digital becomes the preferred
channel for Consumer and Enterprise customers for self-care, bringing an
increased amount of sales and transactions online and is supporting
other customer touch points.
-
Accountable for setting and achieving the P&L for the portfolio of digital products, value added services, content services
-
Supporting the brand with a best in class web,
mobile and social media experience in the market through obsessive user
experience and interactive programs.
-
To enable delivery against current and future
requirements and targets for sales, ecommerce transactions, revenues,
contribution margin and customer satisfaction in line with the company
Strategy.
-
Drive down operational costs by developing and executing on the Vodacom Digital strategy;
-
Drive down distribution cost through the use of
digital channels for the purchase of services and goods, while
increasing efficiency.
-
To develop and execute mobile advertising strategy to generate additional revenue streams.
-
To lead and develop their teams in the Vodacom
way ensuring that we have the right people, motivated and engaged to
deliver our business goals.
-
Responsible for creating and developing new products and content services
-
Establish proper digital reporting tools to
continuously monitor the digital KPIs and improve the performance of the
existing digital assets
- Manage the online care channel as means to reduce
calls with Vodacom's customer care by building both cognitive and
non-cognitive chatbots
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