CBU Program Lead
Job ID: CBU511
Location: Dar es salaam
Job Type: Full-time
Employment Type: Permanent
Closing Date: 20-Jan-19, 11:59:00 PM
Employment Type: Permanent
Closing Date: 20-Jan-19, 11:59:00 PM
Key accountabilities and decision ownership
• Working with various stakeholders to ensure launch dates and
deliveries against KPI targets set in business cases, including ensuring
best practices and alignment to the defined Governance process.
• Timely escalations when targets are not being achieved and tracking of
any Program/Project issues including IT related operational issues.
• Ascertaining solutions to ensure (revised) target deliveries, including project priotisation based on resources and strategy.
• Ensuring timely communication and reporting is done to CBU and the rest of relevant units.
• End to End Management of the programs and the whole life cycle of the
programs up to closure, and ensure proper documentation.
Core competencies, knowledge and experience
• Understanding of project delivery and acceptance processes, methodologies within a fast-paced telecommunication environment
• Proven experience in working with various stakeholders to achieve successful project outcomes.
• Understanding of the principles, governance process and frameworks of successful project management from commercial point of view.
• Competency in project planning, tracking and successful closure of project issues.
Job Knowledge:
• At least 1-2 years of Project management job experience.
Must have technical / professional qualifications:
• A University degree.
• Strong oral, written, reporting and presentation skills.
• Strong negotiation and Interpersonal Skills.
• Very strong organisation skills
• Understanding of project delivery and acceptance processes, methodologies within a fast-paced telecommunication environment
• Proven experience in working with various stakeholders to achieve successful project outcomes.
• Understanding of the principles, governance process and frameworks of successful project management from commercial point of view.
• Competency in project planning, tracking and successful closure of project issues.
Job Knowledge:
• At least 1-2 years of Project management job experience.
Must have technical / professional qualifications:
• A University degree.
• Strong oral, written, reporting and presentation skills.
• Strong negotiation and Interpersonal Skills.
• Very strong organisation skills
TO APPLY CLICK HERE
********************
********************
Position: Quality Assurance Engineer
Role purpose:
Role purpose:
Test Lab Technician: Test Lab Technician is responsible for execution of
Go to Market (GTM) process and Customer Experience (CXX) improvement
activities ensuring outstanding quality for all new products, systems
and services before, during and
after launch. He/she is responsible for ensuring positive customer
experience is guaranteed for all new and existing products and services
through throughout testing and follow up of reported issues end to end.
Furthermore s/he has a role of ensuring that appropriate support tools
are in place to support call center agents to deliver an exceptional
customer service through systems in place.
Key accountabilities and decision ownership
• Ensure continuous improvement of Headline NPS through strong GTM process and CXX improvement activities
• Ensure continuous improvement of Headline NPS through strong GTM process and CXX improvement activities
• Ensure quality of all newly launched products and services through
intensive testing and detailed report before go live to ensure
exceptional customer experience
• Ensure all newly launched products are having support tools to assist agents resolve customer queries timely
• Monitor and analyse feedback received from customers after every product launch and recommend on a better CXX
• Conduct post launch testing for all new/enhanced products and services immediately after go live/migration
• Conduct routine testing, report findings and follow through end to end ensuring all reported issues are fixed timely
• Set de-briefing session after every major product launch to share
lessons learnt and agree on the way forward to improve testing
experience Core competencies, knowledge and experience
• Knowledge
• General understanding of mobile data and its components, including GSM/GPRS/3G and related industries products and services.
• Knowledge of Information technology systems and applications
• Applicant should have previous experience in a customer service role.
• Knowledge of networking concepts and protocols (an added advantage).
• Knowledge of project, product & service development lifecycles and management Skills
Must have technical/professional qualifications & Experience
• Training/Education: Advanced Diploma/Diploma in IT or Business Administration
• 1 -2 years’ experience within the telecommunications environment.
• Analytical, presentation and report writing skills are required
• Positive attitude
• Ability to work in multi-functional technical environment
• Strong problem solving and analysis
• Facilitation and presentation
• Planning and organizing
• Competent communicator: polished verbal and written skills and good listener
• Professional with a strong work ethic and models the behaviour
• Training/Education: Advanced Diploma/Diploma in IT or Business Administration
• 1 -2 years’ experience within the telecommunications environment.
• Analytical, presentation and report writing skills are required
• Positive attitude
• Ability to work in multi-functional technical environment
• Strong problem solving and analysis
• Facilitation and presentation
• Planning and organizing
• Competent communicator: polished verbal and written skills and good listener
• Professional with a strong work ethic and models the behaviour
