Front Office Manager
LocationOther District Other Location
Description
Reports to:Operations Manager
DEPARTMENT: Front Desk
BASIC PURPOSE:
Directs and controls the activities of the Front Desk, Communications, Groups and Transportation. Acts as the manager on duty in the Lodge when ever required. Will manage shifts at the Front Desk. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.
ESSENTIAL FUNCTIONS:
- Manages the staff at the Front Desk, Transportation and Communication. Directs all activities of the Assistant Front Office Managers / Lodge Assistant Manager and ensures communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
- Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
- Resolves guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
- Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
- Ensures appropriate amenities are sent to the guest rooms and ensure billing for amenities are thoroughly checked and signed when necessary.
- Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
- Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
- Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Ensures GA for all direct booking guests are assigned prior to the arrival , GA informed of the same and ensure Meet and Greet happens for guests in Arusha.
- Ensures all Team members update guest profile in Golden and ensure maximum details of guests are captured in Golden including guest pictures
- Ensure Chat desk is manned and all chat conversations are accurate , timely and appropriate
- Controls transportation / Game drives experience for the guests of the lodge. This includes planning day to day requirement of vehicle as well as ensures all vehicles are used to the optimum levels. Ensure Game Drive budgets are met .
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook.
- Officiates as the Senior Leader within Rooms Division in the absence of Director of Rooms
- Works harmoniously and professionally with co-workers and supervisors.
NON-ESSENTIAL FUNCTIONS:
Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, guest room Security team to ensure smooth handling of guest luggage, deliveries and special requests.
KNOWLEDGE AND SKILLS:
Education: Bachelors Degree from University
Experience: Previous department head experience in hotel/resort/lodge operations
Skills and Abilities: Fluent in English, and ability to operation computer
No. of employees supervised: Up to 15 directly, 30 indirectly on any particular shift.
Travel required: None
Hours required: Minimum Nine; Flexible Schedule based on business level
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Restaurant Manager
Description
Reports to: Food & Beverage Manager / Assistant Director of Food & Beverage
DEPARTMENT: Food & Beverage
ESSENTIAL FUNCTIONS:
- Select, evaluate, lead, motivate, coach, and discipline all employees, captains, supervisors and hostesses in the Lodge’s dining outlets to ensure that established cultural and core standards are met.
- The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
- Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.
- The ability to work closely with the Assistant Director of Food & Beverage, and other food and beverage managers, Executive Chef and Sous Chefs to design an effective menu and wine list while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.
- Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control.
- Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook.
- Work harmoniously and professionally with co-workers and supervisors.
- Prepare monthly training calendars and ensure training is conducted.
- Review performance of the line staff regularly.
- Ensure that working tools are maintained at per levels by controlling breakage and spoilage.
- Ensure that dining outlets and back areas are maintained hygienically and in order.
- Actively participate in the lodge’s environmental activities.
- Attend the departmental/BOO/safety/green committee meetings and any other other meetings as may be required of him/her.
- Ensure that line staff vacations are well coordinated.
- Ensure that assigned projects are completed in the given time spun.
- Utilize and update Delphi accordingly.
- Ensure grooming is observed as per policy.
- Continuously enhance the look and feel of the outlets.
- Ensure that keys are returned to security office at the end of shift.
Read Also:
NON-ESSENTIAL FUNCTIONS:
- Assist with the service of beverages to guests.
- Assist in seating of guests.
- Assist with the cleaning of operational areas.
- Ensure that the company assets are utilized in a careful manner to avoid damage or loss.
- Perform any other tasks as may be required of his position by the lodge
KNOWLEDGE AND SKILLS:
Experience: Two to three years previous experience in a line, supervisory or assistant manager position in Food & Beverage.
Skills and Abilities:
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
Requires ability to operate computer equipment and other food & beverage computer systems.
Requires reading, writing and oral proficiency in the English language.
No. of employees supervised: 20 - 40
Travel required: Occasional
Hours required: Ten to 12 hour shifts; scheduled days and work hours may vary based on need.
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IT Manager
Reports to: Director of Finance
ESSENTIAL FUNCTIONS:
- Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
- Establish and maintain user procedures and hardware familiarization for all systems.
- Establish and maintain system security procedures consistent with control requirements and corporate policy.
- Maintain accurate records of system files; software and hardware issues and service requirements.
- Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.
- Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
- Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).
- Administer Lotus Notes, connection to global VPN and other communication tools
- Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
- Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.
- As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.
- Good knowledge and support for Desktop OS and applications.
- Provide direct guest support and quality support to function rooms and conference services.
- Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.
- Ensure PCI (Payment card industry) compliance for all systems as per standards and user adhere to the policies.
- Support for remote office (Sabasaba office-SBTSO) in Arusha with systems and users.
Read Also:
NON-ESSENTIAL FUNCTIONS:
- Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.
- Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.
- Implement technology “best practices” from other Four Seasons properties that are workable.
- Establish product lifecycle management for hardware/software and 10-year capital planning for technology.
- Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.
KNOWLEDGE AND SKILLS:
Education: University or College degree – major in IT
Experience: Two (2) to five (5) years experience with a IT Department, preferably within a hotel
Skills and Abilities:
A working technical knowledge of hotel systems and operations.
Desirable Microsoft or Cisco Certifications, strong network-building and trouble-shooting skills, including Microsoft Operating Systems, MAC Operating Systems and applications
Strong business, resources and project planning experience
Four Seasons IT Core Standards and key internal controls
Good knowledge of the Four Seasons policies and procedures
Knowledge of basic accounting principles
No. of employees supervised: 1
Travel required: None
Hours required: Scheduled days and times may vary based on need.
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Safari Automative
Assistant Office ManagerLocation
Other Dar es Salaam District Dar Es Salaam
Description
Salary Currency: Tanzanian Shilling
- Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
- Provide general support to visitors, Handle customer inquiries and complaints.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
- Completes operational requirements by scheduling and assigning embroiderer; following up on work results.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
CLICK HERE TO APPLY
