Maintenance Manager (Swahili Speaking)
Property: Constance Aiyana Pemba
Region: Pemba, Zanzibar
Employment Type: Fixed Term Contract
Job Brief
The Maintenance Manager is responsible for all maintenance aspects of
the hotel to ensure that all the physical and technical installations
are kept in perfect conditions at all times for the satisfaction and
safety of the guests.
JOB SUMMARY:
The Maintenance Manager is responsible for all maintenance aspects of
the hotel to ensure that all the physical and technical installations
are kept in perfect conditions at all times for the satisfaction and
safety of the guests. He shall strictly comply with the standard
operating procedures and methods that may be issued to him by CONSTANCE
Hotels and Resorts.
DUTIES AND RESPONSIBILITIES
Operations and Administration of the Maintenance Department• Ensure that the maintenance department premises (plant, machinery, workshops) and surroundings are always kept in a perfect state of tidiness.
• Plan and implement a preventive maintenance program for all buildings, equipment and machinery as prescribed by the manufacturers and/or as required to maintain the standards of the hotel operation.
- • Through sound management, ensure provision of uninterrupted building
essential services (water, electricity, sewage removal, and fire
fighting equipment) to entire hotel premises.
• Plan and supervise execution of day-to-day repairs and up keeping of buildings, installations, equipment and machinery as instructed by the management of the Resort.
• Ensure prompt and efficient customer service at all times by adopting a proactive approach and through adequate supervision.
• Design, implement and constantly improve Standard Operating Procedures so as to ensure consistency in the delivery of excellent service.
• Follow-up on correct execution of works entrusted to subcontractors and on development projects.
• Strictly observe all environmental statutory requirements and promote environmentally friendly policies and practices.
• Keep in organised files all documents related to the characteristics of operating system, installation, equipment or machinery. Log all information relative to energy consumption, preventive maintenance actions and repairs on all essential equipment (generator sets, water and sewage pumps, fire fighting equipment and the like). - Human Resources
• Organise, deploy and supervise all maintenance staff under his direct supervision.
• Through proper communication ensure that staff members have all the information they require in order to provide excellent service at all times.
• Ensure that the sections of the maintenance department have the appropriate staffing levels for efficient operations while achieving set employee productivity targets.
• Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.
• Ensure that the maintenance staff receive appropriate and adequate training, supervision and assistance in order to achieve the desirable level of performance in the all their tasks
• Regularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance.
• Keep records of staff hours of duty, absenteeism and sickness and notify the Human Resources Office.
• Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met as well as the maintenance of safe work practices and observance of safety rules and precautions - Financial
• Ensure that all financial policies and procedures are strictly adhered to at all times as regards purchasing and storage of materials and spare parts and payment to sub-contractors.
• Continually monitor and analyse electricity, water and fuel consumption levels in order to reduce wastage wherever possible and achieve excellent energy consumption results.
• Monitor and control expenses in order to remain within established budgets.
JOB REQUIREMENTS:
• BSC in Electrical or Mechanical Engineering, or equivalent• Minimum 4 years of professional experience at junior management level in hospitality industry
• People management and leadership skills
• Effectively managing projects
• Being responsible and ethical
• Being computer literate
• Strong analytical skills
• Able to work on a remote island
• Single traveler status
• Fluent in Swahili
APPLY ONLINE HERE
*******************
*******************
Front Office Manager
Job Brief
The Front Office Manager is in charge of the smooth operation for the front desk, operator, guest relation and business center. Supervises all the staff and liaise with all the department.
The Front Office Manager is in charge of the smooth operation for the front desk, operator, guest relation and business center. Supervises all the staff and liaise with all the department.
JOB SUMMARY:
The Front Office Manager is in charge of the smooth operation for the front desk, operator, guest relation and business center. Supervises all the staff and liaise with all the department. Has to ensure a good service for the guest and respect the HOTEL standard and policy.
The Front Office Manager is in charge of the smooth operation for the front desk, operator, guest relation and business center. Supervises all the staff and liaise with all the department. Has to ensure a good service for the guest and respect the HOTEL standard and policy.
DUTIES AND RESPONSIBILITIES:
Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities.
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly staffing schedules, monitors staff attendance, schedules holidays and vacations.
• Supervises all sections and improvements in operation where he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (specially for new staff).
• Keeps knowledge/information of any change in house policy and procedure and enforce them from time to time when necessary.
• Ensures good communication and cooperation between front office department and other departments.
• Responsible for rooms control and rate restriction.
• Controls expenses of front office department.
• Responsible for front office staff recruitment.
• Maintains a personalized service standard of the reception by constant training and motivation of the staff.
• Blocks special VIP room. Requests and personally checks them before arrive of the guest to ensure that all are in order.
• Personally welcomes VIP guests and allocates rooms and coordinates with supervisor for proper VIP follow up.
• Makes sure that the service of the front office is prompt and attentive at all times.
• Personally resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible always with a margin for flexibility.
• Conducts regular inspections of areas directly under his control.
• Meets regularly with supervisors in order to convey all necessary information, concerning events taking. Place in the hotel, memoranda received, transfers and training procedures or instruction from higher management.
• Meets on a monthly basis with all staff in his department in order to convey information and to discuss technical queries and to solve any problems employees may encounter.
• Communicates to management concerned, movement of VIP guests and other guest comments.
• Coordinates with the training department to implement training plans.
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly staffing schedules, monitors staff attendance, schedules holidays and vacations.
• Supervises all sections and improvements in operation where he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (specially for new staff).
• Keeps knowledge/information of any change in house policy and procedure and enforce them from time to time when necessary.
• Ensures good communication and cooperation between front office department and other departments.
• Responsible for rooms control and rate restriction.
• Controls expenses of front office department.
• Responsible for front office staff recruitment.
• Maintains a personalized service standard of the reception by constant training and motivation of the staff.
• Blocks special VIP room. Requests and personally checks them before arrive of the guest to ensure that all are in order.
• Personally welcomes VIP guests and allocates rooms and coordinates with supervisor for proper VIP follow up.
• Makes sure that the service of the front office is prompt and attentive at all times.
• Personally resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible always with a margin for flexibility.
• Conducts regular inspections of areas directly under his control.
• Meets regularly with supervisors in order to convey all necessary information, concerning events taking. Place in the hotel, memoranda received, transfers and training procedures or instruction from higher management.
• Meets on a monthly basis with all staff in his department in order to convey information and to discuss technical queries and to solve any problems employees may encounter.
• Communicates to management concerned, movement of VIP guests and other guest comments.
• Coordinates with the training department to implement training plans.
CANDIDATE PROFILE:
• To be considered for this role you should ideally have a degree in hospitality.
• At least 5+ years’ experience in Front Office Operations in 5 star international chains and with at least 3 years holding a similar role.
• Excellent verbal & written communication skills.
• Have excellent communication and leadership skills.
• He or She will be highly motivated, have a passion for providing a luxury experience for all our staff, be solution oriented and be able to inspire creativity at all levels.
• Have excellent communication, leadership, and financial skills
Apply here • To be considered for this role you should ideally have a degree in hospitality.
• At least 5+ years’ experience in Front Office Operations in 5 star international chains and with at least 3 years holding a similar role.
• Excellent verbal & written communication skills.
• Have excellent communication and leadership skills.
• He or She will be highly motivated, have a passion for providing a luxury experience for all our staff, be solution oriented and be able to inspire creativity at all levels.
• Have excellent communication, leadership, and financial skills
