New Job List at Standard Chartered Bank, Standard Bank Tanzania, Swisscontact Tanzania, Outstanding Solutions - Arusha,Mantrac Tanzania,Sandvik Mining & Rock Technology, Tandahimba Community Bank Plc, EDU Africa Company and Vodacom Tanzania

 

Job Title: Finance Operations Officer - (1900008031)

Job: Finance

Primary Location: Africa & Middle East-Tanzania-Dar es Salaam

Schedule: Full-time

Employee Status: Permanent

Posting Date: 04/Apr/2019

Unposting Date: 19/Apr/2019 

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Job Purpose:

• Support the hub in the processing of payments and maintenance of spoke General ledger
• Review the fixed assets ledger, ensuring that additions and disposals are properly captured.
• Reconcile SUN sundry and suspense accounts on a monthly basis and ensures outstanding items are uplifted before expiry of the entry and monitor them on a weekly basis.
• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the unit.

Key Responsibilities;

• Prepare invoices for transmission to the hub, ensuring that invoices not subject to purchase orders are appropriately authorised and coded
• Ensure all Vendor reconciliations are performed on a regular basis and no long outstanding Vendor payments
• Ensure that all invoices have a PO number
• Where cheques are printed locally, load stationary and print cheques
• Answer queries for unmatched invoices and follow up to close open pending invoices
• Ensure all stake holders are made aware of direct credits.
• To report unit’s OR issues and losses to UORM.
• To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
• Act as OR coordinator for the section.
• To adhere to the agreed KCSA plans and approach.
• To identify and report all exceptions on noncompliance with standard controls
• To identify and report all weaknesses inherent in the standard controls.
• To maintain proper record keeping on all KCSA related activities.
• To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions.

Key Relationships:

• FCU
• Accounts Processing Officer –Hub
• SSPM
• Finance Operation Risk Officer
• Business Finance
• TRA ( External)

Contributes To:

• Delivery of SLA between hub and spoke
• Timely Transmission of invoices
• Team orientation
• Identification of errors/unusual items by Hub

Experience/ Knowledge Required:

• University degree. Part professional qualification e.g. ACCA level 1 ,CPA 1 or CIMA or HND with 2 years experience in a medium sized organisation is an added advantage
• Knowledge of Sun Systems and general high level of computer literacy and understanding of business computing environment
• Good communications and interpersonal skills

Apply now to join the Bank for those with big career ambitions.

TO APPLY CLICK HERE 

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Position: Head, Investment Banking

Overview

• Job ID: 38830

• Job Sector: Banking

• Country: Tanzania

• Region/State/Province/District: Dar es Salaam Region

• Location: Dar es Salaam

Job Details

Investment Banking provides clients with a range of advisory and financing solutions. Specialising in high-growth emerging markets, our expert advisers work on mergers and acquisitions, capital restructurings and empowerment deals, as well as arranging finance for acquisitions, client projects and property transactions.

Job Purpose

The Job Description of the Head, Investment Banking (IB) position in Tanzania consists of four main categories i.e.:

• Specific Support Responsibility

• Business Area responsibility

• Development of close working relationships with Country Coverage and Product teams within IB East Africa; and with IB Africa teams

The position reports to the The Country CIB Head and Head Investment Banking East Africa, and will involve close interaction with Client Coverage Head for Tanzania in addition to the country client relationship management teams, TPS and Global Markets.

Key Responsibilities/Accountabilities
Strategic Focus

• Has a good understanding of CIB Global’s overall strategy, and of how the strategy of IB Tanzania supports this global strategy.

• Drives the re-establishment of an Investment Banking Business in Tanzania.

• Develops and nurtures strategic relationships with clients in Tanzania to ensure that the strategy and business objectives of clients and Standard Bank Group are aligned.

• Drives and role models a superior client orientates culture that proactively provides solutions to client needs.

• Together with the East Africa IB Head defines and continually reviews the Tanzania coverage strategy and business objectives

Business Acumen and Market Understanding
• In depth understanding of financial services industry trends and the evolution of Corporate and Investment Banking practice both nationally and internationally.
• Aware of and has intimate understanding of the activities of traditional and non-traditional competitors and how this affects CIB East Africa’s client relationships.
• Develops an intimate understanding of clients’ industries and businesses, analysis of their modus operandi, management practices, judgment of various influential decision makers, and market conditions affecting the long-term viability of both individual clients and industry sectors.
• Utilizes management information systems and processes to pre-empt selling opportunities and proactively identify opportunities and threats to both clients and the Bank.
• Effectively uses client, industry and market knowledge to continually provide information, thereby ensuring that the Bank’s products and services continually meet the client needs and stay abreast with world best practice.
• Has a good understanding of the economies of Tanzania and the wider East African region, the strategic direction the countries in the region are taking and the impact of such developments on clients and industries.
• Has a good understanding of both the similarities and the differences in the East African countries.
• Has a good understanding of key drivers in changes in Foreign Direct Investment (sources of, and key sectors)

Client Profitability and Risk Management
• Monitors markets and pre-empts risk for both the Client and the Bank.
• Monitors progress and implementation of client penetration strategies.
• Ensures that Product and Country partners understand the overall client coverage strategy and, in particular, that the IB Franchise names are appropriately covered by the relevant IB Champion envisioned with the aim of originating and executing transactions.
• Delivers- budgeted IB number on an annual basis together with product.

Relationship Building
• Establishes credibility and overall profitability for the Bank and clients by the skilful application of specialist knowledge to deal with diverse client environments and provide qualified leads to relevant areas within the Bank e.g. Global Markets, Investment Banking Execution teams.
• Appropriately balances technical input and marketing skill to address client environment and needs.
• Introduces specialist skills (e.g. Transactional/ Electronic Banking Manager, Global Markets) on specific products and product mix at the appropriate time and level, in order to create solutions, which effectively satisfies Client needs.
• Builds relationships across all hierarchical levels within and outside the Bank in order to develop a credible and relevant network, to ensure leading edge financial and market information.
• Develops good personal relationships with the Heads of the inter-related Business Units within the region and the Bank to ensure close cooperation between the Units.
• Develops and maintains relationships with clients at Chairman, CEO and CFO level.
• Develops and maintains effective working relationships with key regulators such as the CMSA and the DSE

Service Delivery
• Understands the implications of non/substandard delivery
• Ensures that client confidence is supported by solid delivery of expected benefits such as cost efficient finance and reliability of required service standards.
• Maintains client confidence through solid delivery of expected benefits, such as cost efficient finance, improved efficiency in financial administration, and consistency of service standards of service
• Works to ensure delivery from varying Standard Bank Group units eg Regional Investment Banking Execution teams, Standard Bank Africa sector coverage teams and the TPS and Global Markets teams. [primary interface with Investment Banking, Global Structuring Group and Global Markets. 

Preferred Qualification and Experience
• A Bachelor’s degree in a relevant field i.e. Business, Finance Economics.
• Post Graduate Qualification highly advantageous

Knowledge/Technical Skills/Expertise
• Excellent track record in general banking experience, preferably in a Corporate & Investment Banking environment
• Knowledge and understanding of key Investment product areas including Global Markets

TO APPLY CLICK HERE

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 Swisscontact Tanzania -  Mwanza, Project Manager 

Swisscontact is the business-oriented independent foundation for international development cooperation. Represented in 36 countries with over 1400 employees, it promotes – since 1959 – economic, social and environmental development.

We are now looking for a:

Project Manager: U-Learn II

Type of employment: Fixed term

Contract duration: 2 years (May 2019 – June 2021)

Duty station: Mwanza, Tanzania

Contract: Local

Job Profile

The Project Manager gives strategic direction and oversight to the implementation of the U-Learn project in Tanzania.

The U-Learn Project is aimed at supporting the transition of young people from education to employment through a comprehensive package of interventions that increase their competitiveness in the job market and/or equip them for self-employment. The project targets 7500 young people in 14 districts (Ukerewe, Ilemela, Nyamagana, Kwimba, Magu, Sengerema, Misungwi, Geita, Musoma urban, Musoma rural, Tarime, Rorya, Bunda and Butiama) and focuses on three economic sectors – namely, agribusiness, construction and hospitality.

The Project Manager will oversee and be accountable for delivery of the project interventions and achievement of the project goals. He/she will contribute to high-quality implementation and provide leadership and technical support to the project team and partners. He/she will develop and enhance relationships with partners, conduct monitoring and reporting, and ensure that project activities are appropriate, timely and of high quality.

Tasks

 Implement the U-Learn II project In Tanzania efficiently and effectively

 Plan, manage and implement U-Learn according to the mission, regulations and aims of Swisscontact and approved contracts, plans and budgets

 Oversee the work and develop the capacity of the project implementation team

 Identify prospective implementation partners and negotiate agreements with them

 Where necessary, engage and manage consultants, advisors and short-term experts to assist with aspects of implementation

 Monitor project activities and measure results

 Prepare high-quality narrative and financial reports as per the project plan 

Requirements
 Master’s degree in development studies, agriculture, economics, business administration, finance or other projectrelated fields
 Minimum 10 years work experience in development co-operation or project management
 Minimum 4 years in a managerial position (e.g. team leader, supervisor, coordinator, manager etc.)
 Experience of managing successful donor-funded projects and of working in collaboration with the private sector
 Experience of rural, youth employment initiatives
 Competence in financial management and in working within approved budgets and plans
 Good communication and report writing skills
 Understanding of market-driven approaches to development

We offer a challenging and rewarding assignment with scope for personal responsibility.

How to Appply
Interested? Email an application to Tania Haidara, Swisscontact Country Director, Uganda, at tania.haidara@swisscontact.org by 10th April 2019.

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Job Title: Front Office Manager
A beautiful lodge in Arusha, USA River, is looking a front office manager to ensure the smooth running of the hotel. They will also be expected to motivate and lead the front office team towards exceeding our guests’ expectations whilst achieving the objectives of the hotel. 

Responsibilities include but not limited to:

• Interact with guests in a courteous, polite and helpful manner. Display a high level of guest concern and customer care at all times.
• Attain knowledge of services and amenities offered by the Lodge and surrounding community.
• Define operational standards within the Front Office department (Reservations, Reception, and Gift shop).
• Supervise, train, schedule, inspect and evaluate the front office department (reservations, reception and gift shop).
• Develop the skills of the Front Office team members maximising their potential whilst achieving the objectives and goals of the hotel.
• Monitor and evaluate the competency of the Front Office staff, involving team members in setting and reviewing team and personal objectives.
• Ensure good communication and cooperation between the Front Office department and the other departments.
• Supervise guest data collection and use.
• Schedule and run performance reviews for the Front Office department.
• Schedule staff trainings for the Front Office department.
• Control costs within the Front Office department.
• Monitor and control monthly inventory for the gift shop.
• Attend and participate in all relevant operational, planning and review meetings.
• Perform GM team relieving shifts and duties when requested.
• Participate in regular appraisal meetings.
• Identify a programme of personal training and development.
• Participate in evaluation processes, reviewing personal development against achievement of Business Objectives.

Minimum Qualifications

• English language proficiency
• Five year work experience in the hospitality industry
• Proactive, willing to go above & beyond
• A great ambassador for the hotel
• Tanzanian

 Referred Qualities

• Friendly, genuine and courteous
• Problem solver
• Ability to stay calm under pressure
• Knowledge of second foreign language is a plus
• Organised and detail oriented

Application Deadline: 16th April 2019

TO APPLY CLICK HERE 

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Mantrac Tanzania, Financial Controller 

Vacancy exists in Finance Department:

Job Title: FINANCIAL CONTROLLER (1 position)

Location: Dar es Salaam

Qualification: 

A good first degree in Accounting, Economics, or any other numerate discipline . Membership of a recognized professional accountancy body will be an advantage 

Experience:

7 Years of relevant experience (emphasis – hands-on experience)

Skills:

• Proficiency in Computer usage (must have used one or more accounting packages).
• Good Communication Skills.

Duties and Responsibilities:

• Jointly manage the implementation of Group Accounting Policy Plan and coordinate monthly accounts timetable to ensure timely production of General Ledger Trial balance.
• Ensures timely production and distribution of weekly and monthly budget reports (Weekly Sales Report, Operating Statements & Expense Reports, Balance Sheets etc) Prepares necessary schedules quarterly for statutory audit.
• Supervises the preparation of necessary monthly general account schedules and reconciliation.
• Oversees Fixed Assets Accounting.
• Oversees inventory accounting & costing documentation and tracking of imports to minimize lead-time.
• Oversees treasury accounting.
• Oversees accounts payable system.
• Jointly manage payment controls.

How to Apply
Applications, who are interested, should apply through below address:

The Human Resource Manager
P.O. Box 9262
Dares Salaam
HRTZ@mantractanzania.com

The Closing date for applications will be 12th April, 2019. 

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Sandvik Mining & Rock Technology Tanzania - Mwanza, Finance Manager 

Job Title: Finance Manager

Location: Mwanza, Tanzania

Deadline: 16 Apr

Sandvik Mining & Rock Technology, the leading global supplier of equipment and tools, service and technical solutions for the mining industry, currently has an opening for a Finance Manager in Mwanza, Tanzania.

Key performance areas

The Finance Manager position is accountable for the analysis and clear explanations and comments regarding the actual results, forecasts, and targets. The finance manager engages in financial analysis in such areas as forecasting, budgeting, engaging in cost reduction analysis, and reviewing operational performance. Mentoring and developing finance team. This position will report to the Managing Director, Tanzania.

Additional Responsibilities:
Operational

• Ensures that work is properly allocated and completed in a timely and accurate manner

• Support profitability analysis

• Engage in ongoing cost reduction analyses in all areas of the company

• Preparation and validation of business cases and investment proposals

• Consolidation and on time reporting of actual, forecast and target results

• Support Performance Management process, including KPI development and implementation

• Driver of Net Working Capital efficiency and overall business performance

• Provide tools for a standardized way of working within Business Control

• Provide administration support of Finance IT tools in day to day operations and as Finance representative for future developments

• Collaborates with other Head of departments to support overall department goals and objectives

Budgeting

• Manage the preparation of the company’s budgets and forecasts

• Report to management on variances from the established forecast, and the reasons for those variances

• Assist management in the formulation of its overall strategic direction

 Financial Analysis
• Review the performance of competitors and report on key issues to management
• Driver of improvements in both reporting and forecasting accuracy
• Engage in benchmarking studies to establish areas of potential operational improvement
• Interpret the company’s financial results to management and recommend improvement activities
• Review company bottlenecks and recommend changes to improve the overall level of company throughout
• Participate in target costing activities to create products that meeting predetermined price goals
• Assist in the determination of product pricing in relation to features offered and competitor pricing
• Compile key business metrics and report on them to management
• Manage the capital budgeting process, based on constraint analysis and discounted cash flow analysis
• Create additional analyses and reports as requested by management

Personal Leadership
• Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures
• Takes responsibility for personal development and enhancement of skills

Your profile
You possess a Bachelor’s Degree in Finance or Accounting, or equivalent business experience. Ten years of progressively responsible finance or accounting experience. Exposure to the mining, construction or engineering industries.
Must be the Certified Accountant with CPA or ACCA / CA.
Strategic planning and operations experience. Excellent communication skills are essential, particularly regarding presenting the results of analyses to management.

The Finance Manager should also possess:
• Strong attention to detail
• Business acumen
• High level of financial analysis skills
• Problem solving skills
• Results oriented
• Outstanding knowledge of electronic spreadsheets

How to Apply
For immediate consideration, please apply online at http://www.sandvik.com/careers for the Finance Manager position, Job Req. ID# R0009247.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

TO APPLY CLICK HERE 

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Job Title: Internal Auditor

Application Deadline: 2019-04-19

Overview

Tandahimba Community Bank incorporated in 2005 under the Companies Act, licensed and regulated by the Bank of Tanzania commenced Banking and Financial Services in December, 2008 in Mtwara Region. Its main focus is reaching out to the general public through farmers, traders and workers by offering convenient, easy and affordable banking and financial services including deposit taking, credit and other financial services leveraging alternative technological banking channels and service outlets. The Bank is implementing a turnaround project with management support from the CRDB Bank Pic since 2015.

Tandahimba Community Bank is seeking to recruit a competent, self-motivated and professional individual to fill a position of Internal Auditor. The potential candidate should be able to quickly integrate into the existing leadership team.  

Overall Job Purpose:

Administratively reporting to the General Manager, the Internal Auditor will be responsible to provide leadership and manage Internal Audit Unit to ensure the Audit Committee of the Board and the Board is informed and advised on the effectiveness of controls and governance processes in the Bank. 

Key Duties and responsibilities:

• Overall management of the Internal Audit unit.
• Prepare and implement annual audit plan and any other special tasks or projects as assigned by Management or Audit committee.
• Issue periodic, quarterly and annual reports to the Audit Committee and Management summarizing the results of audit activities.
• Conduct investigations of frauds, thefts and malpractices within the Bank and issue report of findings to Management and Audit Committee.
• Ensure that internal audit guidelines including audit policy, manual and charters are in place and updated.
• Determine whether the Bank’s framework of risk management, control and governance processes as designed by management is adequate and functioning in a manner to ensure that risks are appropriately identified assessed and managed.
• Evaluate internal control systems of the Bank to determine whether they are adequate and provide a means of safeguarding the assets of the Bank.
• Attend and submit reports at Management Committee Meetings/Board.
• Co-ordinate and facilitate activities of external Auditors / Bank of Tanzania Examiners.
• Follow up the implementation of recommendations made by External Auditors and Bank of Tanzania examiners.
• Perform any other duties as may be assigned from time to time by the General Manager

Key Qualifications and Experience:

The successful candidate must have at least 5 years’ experience in the Banking and Financial services industry in Finance, Control, Audit and or Risk and government management.

S/he should have a Bachelor Degree/Advanced Diploma in Accountancy, Banking, Business Administration or Finance and/or any other equivalent and relevant qualification from a recognized university. Must also be a Certified Professional Accountant (CPA/ACCA).

Key Competencies:

• The candidate must have thorough knowledge and experience in internal controls assessment and testing.
• Strong analytical capability
• Audit Report Writing skills
• Audit planning and coordination
• Ability to supervise audit projects
• Continuous Innovation
• Well-developed organizational skills and ability to prioritize multiple assignments
• The candidate should be in a position to initiate change to his/her team and to the organization at large 

Remuneration:
An attractive remuneration package commensurate with the responsibilities of the position will be provided. 

Mode of application & closing date:
Interested candidates who meet the above criteria should submit an application letter accompanied with certified copies of academic transcript, certificates, testimonials, a detailed up to date CV and at least three work-related referees addressed to the undersigned so as to reach him not later than 19th April, 2019. Only shortlisted applicants will be contacted.

General Manager,
Tandahimba Community Bank Plc,
P.o. Box 06, Tandahimba
Mtwara, Tanzania
+255 23 2 410 093
tacoba2009@hotmail.com

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 EDU Africa Company, 
Title: Tanzania Operations Manager

Company Name: EDU Africa Company

Location Kisongo, Tanzania

Adventure Sport & Leisure (T) Ltd (ASL) is a tour operator registered in Tanzania. It is a member of a unique and responsible travel group, ACTS Africa. Our core focus across Southern and East Africa is niche travel – in particular, the facilitation of educational tours (www.edu-africa.com), Christian mission trips, safaris and adventure trips (www.actsafrica.com), and custom-made, medium/high-end safaris (www.africaandyou.com).

Role Requirements: ASL requires a friendly, competent, organized, proactive and creative person who is passionate about responsible travel in Tanzania to join our team based in Arusha.

The successful applicant will work closely with the General Manager and Administration Assistant running operations in our tour company. We are looking to engage with the appropriate person on a full-time basis subject to the successful completion of a 3-month probationary period.

On-trip Operations
• Check-in with driver/guide each day to see how everything is going
• Check-in with client where appropriate (where possibly aim to meet clients at the start or end of the trip)
• Gather client feedback

Post-trip Operations
• Meet with driver/guide or program facilitator to discuss the trip
• Balance all cash ensuring proper TRA receipts have been gathered (ensure that the receipts gathered are within budget)
• Obtain completed feedback forms from the driver/guide or facilitator
• Authorize payment of contract crew at the end of the trip once vehicle and equipment checks have been carried out and cash balanced
• Analyze client feedback and make recommendations where necessary  

Other responsibilities
• Work closely with sales staff providing them with whatever information they require
• Manage supplier relations
• Handle certain admin tasks such as banking, supplier payments, etc.
• Work with TRA as and when required
• Work with the company accountant as and when required
• Oversight of the complete process of every single trip from beginning to end

Applicant qualities & requirements:
• The applicant must be able to work closely with the GM, sales team (based remotely), and Administration Assistant in an efficient, professional, and friendly way
• Attention to detail is a critical requirement (any small mistake can negatively impact the experience of the client, potentially resulting in the company losing future business)
• The applicant must be able to create and follow checklists and systems in order to create an efficient and thorough workflow that ensures the success of all trips
• The applicant needs to be able to communicate with clients and suppliers clearly, efficiently and professionally (in person, on the phone and by email)

Applicant qualifications:
• 3 years professional work experience
• Excellent spoken and written English
• Experience in working with Europeans and/or Americans
• Experience in the travel industry preferred but not essential
• Ability to work well in a small team
• Must be highly ethical and trustworthy
• Must be creative and proactive

Start: To be confirmed
Package: To be determined based on skill & level of experience
Contact: to apply for the role please send your CV and a cover letter to Adrian (Adrian@actsafrica.com)

TO APPLY ONLINE CLICK HERE

Role Outcomes:

• Smooth operation of all trips within budget

• Client expectations are met and if possible, exceeded

• Vehicles, equipment, tools and all other assets are well looked after and maintained

Role Responsibilities: 

Vehicles & Workshop:

• Oversight of vehicle maintenance including documentation and filing of all work in the appropriate file

• Ensure all vehicles are compliant and up-to-date in terms of insurance, vehicle safety, SUMATRA

• Carry out vehicle checks with drivers pre/post trip

• Ensure hired vehicles meet our standards

• Ensure tools and workshop equipment are well looked after (carry out monthly stock-take)

• Ensure workshop is clean and tidy at the end of each day

Storeroom:

• Oversight of all camping equipment and mountain bikes

• Ensure all equipment marked out and in (before and after use)

• Recommend repair and or replacement of equipment when required

• Carry out monthly stock-take on all camping equipment

Trip Planning & Preparation

• Create trip plans

• Ensure bookings are made in a timely manner

• Ensure supplier payments are made on time

• Go through the itinerary with GM before the trip (think about meaningful, unexpected value-adds for each client/trip)

• Prepare cash for driver/guide or program facilitator

• Vehicle and equipment checks

• Meet and brief driver/guide or program facilitator and other crew before the trip (ensure crew know how to deliver on client expectations) – provide them with all required vouchers, tickets, and cash

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Manager: Call Centre Operations -  VTCS015 
Role purpose:

• The Manager Call Centre Operations will be accountable to deliver superior service to all VTL customers. In addition to managing the inbound/outbound Customer Care for the specific segment/s through our business partner.
• The Manager will lead and manage the business partner/supplier to deliver quality service as per set targets and standards. Manage and control the resources including headcount/working hours in relation to performance and approved budget
• The Manager Serves customers by planning and implementing call center strategies and operations; improving systems and processes;
• The Manager need to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs.

Key accountabilities;

• Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; managing process improvement and quality assurance programs;
• Meets call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Prepares call centre performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Work with other managers in Customer Service Support and Quality Assurance/Customer experience Management to analyze and manage performance vs. operational KPIs.
• Ensure that the appropriate partner management tools are in place, in order to seamlessly execute.
• Consolidate Voice of the Customer, based on team’s interaction with segments, to be shared regularly with all stakeholders within the Division and higher level Vodacom Management Team.
• Implement VTL policies for Safety and Healthy and monitor practices in relation to staff wellbeing at the call center

Core competencies, knowledge and experience

• Operational Management – experience with Customer Care management and its dynamic environment.
• Partner Management – delivery of results through partners/outsourced company
• Commercially astute – solid understanding of market, competitor & customers
• Process-Oriented – solid understanding of key cross-functional processes touching customer care; able to play an efficient role; able to spot optimization opportunities
• Financial Management – manage budgets, drive down costs wherever possible
• Strong analytical skills and problem solving skills. Able to assess reports, identify issues, root cause, and recommend solutions.
• Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
• Excellent leadership, people management, communication and influencing skills at a senior level
• Excellent and effective communication skills both written and oral. 

Must have technical/professional qualifications:

• 3+ years’ experience industry or functional experience.
• Bachelor degree in Business Administration, Master’s Degree will be an added advantage
• Strong analytical skills and business acumen.
• 3 years relevant experience Customer services.

Job Type: Full-time
Employment Type: Permanent
Closing Date: 12-Apr-19, 11:59:00 PM

TO APPLY CLICK HERE