Position: Country Head Integrated Middle Office (IMO) - (1900006274)
Job: Chief Operating Officer
Primary Location: Africa & Middle Ea st-Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
Posting Date: 18/Mar/2019
Unposting Date: Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To
us, good performance is about much more than turning a profit. It's
about showing how you embody our valued behaviours - do the right thing,
better together and never settle - as well as our brand promise, Here
for good.
We're committed to promoting equality in the
workplace and creating an inclusive and flexible culture - one where
everyone can realise their full potential and make a positive
contribution to our organisation. This in turn helps us to provide
better support to our broad client base.
The Role Responsibilities
Build
Own Operate (BOO) IMO in the country in accordance with globally
consistent standards, controls and levels of conduct & valued
behaviours. Deliver significant improvement in frontline & client
experience in terms of TAT, productivity and process improvements.
Embed appropriate risk culture and standards of excellence. This will
include strong emphasis and focus on:
(i) accurate and efficient credit and client onboarding, management and off boarding processes;
(ii) heightened awareness of AML risk, and associated controls;
(iii) oversight of the execution of CDD; and
(iv) management of quality Static Data
(v) Expansion in to other process to support business and risk control objectives
Strategy & Execution
•Lead
implementation of the IMO in the country across GB and CB. Ensure that
the model is scalable, best-in-class, client-focused and fit for purpose
of client delight
•Right scoping the IMO model in terms of chalking
out the activity inventory, capacity estimates, process flows, R&R
and appropriate resourcing
•Engage all the relevant impacted teams
across businesses, functions, and stakeholders to ensure IMO seamlessly
integrates into the overall TOM of CIB and CB with minimal business
disruptions
•Lead local capabilities for onboarding and client management activities (e.g. cross border documentation)
•Ensure alignment between onshore and offshore teams in accordance with the overall onshore-offshore client delivery model
•Reinforce synergy between countries, regions and hubs, through close communication and consistency of standards
•Spearhead the delivery of IMO change projects, improvement, remediation activities in the country
•Continuously work on the expansion of the scope of IMO including more processes and business segments, geographies
Business
•Lead an end to end IMO model for the country and strongly support GB and CB frontline to deliver beyond client expectations
•Ensure that the IMO is ably equipped with the best in class MIS, Performance Management tools, and utility functions
•Set and manage all relevant team budgets
•Develop
awareness of business changes, predict challenges and identify
opportunities to optimise people & processes and add value to client
& frontline
•Serve as a thought leader for the processes under the IMO within the country
•Align the priorities of IMO with those of the business segments and country
•Set
and Close collaboration with Group, Region and Country business and
function stakeholders, shared utilities and other networks to achieve
transparency and consistency of execution of the end state operating
model, maintaining exemplary levels of conduct
•Effective relationship and key stakeholder management with and across the networks to identify and address issues/ concerns
Processes
People and Talent
•Develop a highly engaged IMO team in the country. Have a strong oversight on talent management and hiring the IMO in the country
•Ensure a high-performance team and provide appropriate training with the aim to achieve optimum quality deliveries
•Employ, engage and retain high quality people with succession planning for critical roles and appropriate recognition and reward for high performance / potential
•Lead through example and build the appropriate culture and values, embedding a high level of team engagement
•Set the appropriate tone and expectations for team and work in collaboration with risk and control partners, global process teams, and local business teams
•Ensure rollout of all IMO training programmes within the country for all staff executing relevant processes & foster cross-training of staff across managed areas
•Ensure implementation and tracking of performance metrics into the P3 of staff managed
•Formulate and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
•Ensure team structure / capacity is reviewed to enable effective delivery of operations & change agendas
Risk Management
•Ensure implementation of the OR Framework across managed processes
•Control operations to meet risk tolerance thresholds set for processes managed
•Proactively manage risks and establish/ monitor controls to improve the overall state of the risk management and operating framework in the country
•Work closely with Local Compliance, Credit, Legal, and Risk for guidance on complex policy/ risk issues and actively provide feedback for policy gaps and revisions required
•Provide insights and highlight risks/ mitigation to senior management, governance forums, and group teams based on understanding of country dynamics and MIS & analytics
•Manage in country or other remediation’s as required to ensure capability, process, or data/ docs are brought up to a best in class standard over time
Governance
•Responsible for delivering effective governance for IMO in the country in compliance with applicable internal policies and external laws and regulations
•Ensure that the risks are clearly identified and quantified, properly tabled in the appropriate forums and appropriate RCPS are done
•Ensure, lead, and monitor strict adherence to regulatory requirements, best practices, and a state of ever-readiness for audit & regulatory reviews, with respect to IMO responsibilities
•Ensure alignment of GBS teams and processes supporting the country
•Senior escalation point for stakeholders on process and governance related issues in country
•Represent the IMO function and act as an alternate to the Country Head of CIB in the relevant governance forums
•Delegated authorities passed on by RHGB and Regional Head IMO wherever required
•Work on the mechanism to track the key governance matrices set by Business Heads viz Segment Heads, CIB &CB Heads
•Coordinate across network to facilitate Local and Regional network business
Regulatory & Business conduct
•Displaying exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
•Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, for self and managed staff.This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•Leading the IMO team to achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
•Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.
Our Ideal Candidate
•Very good understanding of the business – preferably on the job business experience in CIB and CB
•Very good knowledge of the region – preferably a on-the job experience in the region
•Strong leadership skills – preferably an experience in leadership role in CIB and CB leading teams across countries.
•Good interpersonal skills in networking and influencing decisions.
•Good communication skills – oral, written and presentation
•Good product knowledge including the processes and procedures
•Strong project management skills – preferably a project experience in CIB and CB
Apply now to join the Bank for those with big career ambitions.
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•Establish
a clear and uniform approach towards implementation of the global
operating model for all IMO related processes (CDD, Account Opening,
Account Maintenance, S2B activation, Credit Documentation, MIS, and
off-boarding), and adherence to DOIs
•Identify key processes for
further streamlining, work on process improvements fine-tuning of the
operating and organizational models, and ensure optimum delivery of
processes in accordance with globally consistent standards, controls,
and levels of conduct & valued behaviours
•Optimise ‘speed to
market’ for all IMO processes with the aim to improve client experience,
reduce ‘time to revenue’ without impact on control standards across the
country
•Continuously improve productivity and efficiency of processes and people
•Drive a strong results-oriented IMO team supported by robust data-enabled performance management tools.
•Maintain
oversight on and participate in the quality & timeliness of
‘Service Review Meetings’ (SRM) to be held every month between Business
Teams & Country operating teams
People and Talent
•Develop a highly engaged IMO team in the country. Have a strong oversight on talent management and hiring the IMO in the country
•Ensure a high-performance team and provide appropriate training with the aim to achieve optimum quality deliveries
•Employ, engage and retain high quality people with succession planning for critical roles and appropriate recognition and reward for high performance / potential
•Lead through example and build the appropriate culture and values, embedding a high level of team engagement
•Set the appropriate tone and expectations for team and work in collaboration with risk and control partners, global process teams, and local business teams
•Ensure rollout of all IMO training programmes within the country for all staff executing relevant processes & foster cross-training of staff across managed areas
•Ensure implementation and tracking of performance metrics into the P3 of staff managed
•Formulate and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
•Ensure team structure / capacity is reviewed to enable effective delivery of operations & change agendas
Risk Management
•Ensure implementation of the OR Framework across managed processes
•Control operations to meet risk tolerance thresholds set for processes managed
•Proactively manage risks and establish/ monitor controls to improve the overall state of the risk management and operating framework in the country
•Work closely with Local Compliance, Credit, Legal, and Risk for guidance on complex policy/ risk issues and actively provide feedback for policy gaps and revisions required
•Provide insights and highlight risks/ mitigation to senior management, governance forums, and group teams based on understanding of country dynamics and MIS & analytics
•Manage in country or other remediation’s as required to ensure capability, process, or data/ docs are brought up to a best in class standard over time
Governance
•Responsible for delivering effective governance for IMO in the country in compliance with applicable internal policies and external laws and regulations
•Ensure that the risks are clearly identified and quantified, properly tabled in the appropriate forums and appropriate RCPS are done
•Ensure, lead, and monitor strict adherence to regulatory requirements, best practices, and a state of ever-readiness for audit & regulatory reviews, with respect to IMO responsibilities
•Ensure alignment of GBS teams and processes supporting the country
•Senior escalation point for stakeholders on process and governance related issues in country
•Represent the IMO function and act as an alternate to the Country Head of CIB in the relevant governance forums
•Delegated authorities passed on by RHGB and Regional Head IMO wherever required
•Work on the mechanism to track the key governance matrices set by Business Heads viz Segment Heads, CIB &CB Heads
•Coordinate across network to facilitate Local and Regional network business
Regulatory & Business conduct
•Displaying exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
•Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, for self and managed staff.This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•Leading the IMO team to achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
•Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.
Our Ideal Candidate
•Very good understanding of the business – preferably on the job business experience in CIB and CB
•Very good knowledge of the region – preferably a on-the job experience in the region
•Strong leadership skills – preferably an experience in leadership role in CIB and CB leading teams across countries.
•Good interpersonal skills in networking and influencing decisions.
•Good communication skills – oral, written and presentation
•Good product knowledge including the processes and procedures
•Strong project management skills – preferably a project experience in CIB and CB
Apply now to join the Bank for those with big career ambitions.
Position: Resourcing Process Manager, MENA - (1900004381)
Job: Human Resources
Primary Location: Africa & Middle East
Schedule: Full-time
Employee Status: Permanent
Posting Date: 11/Mar/2019
Unposting Date: 26/Mar/2019
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To
us, good performance is about much more than turning a profit. It's
about showing how you embody our valued behaviours - do the right thing,
better together and never settle - as well as our brand promise, Here
for good.
We're committed to promoting equality in the
workplace and creating an inclusive and flexible culture - one where
everyone can realise their full potential and make a positive
contribution to our organisation. This in turn helps us to provide
better support to our broad client base.
The Role Responsibilities
As
part of a new operating model for recruiting, the Resourcing function
(formerly 'Talent Acquisition') is migrating from country HR teams to an
offshore model in our hub locations (currently Poland, India &
China). As a result of this change, new roles have been created in our
country teams to work with local stakeholders and manage local
governance and compliance. The new role of Resourcing Process Manager
has been established to ensure all recruitment activities for the
country adhere to risk and control standards, and will oversee all
Resourcing policies and processes. Reporting to the Group Centre of
Excellence for Resourcing, the role holder will also help to implement
and drive new processes for the recruiting teams and communicate changes
to local stakeholders. The role works in close partnership with the
Resourcing Relationship Manager for the country, as well as the relevant
Resourcing and Senior & Specialist Hiring teams in the offshore
hubs.
Processes
- Act as the Country Process Owner and subject matter expert for Resourcing policies, procedures and systems
- Ensure global Resourcing processes are localised where required to comply with country regulations
- Support the Resourcing Relationship Manager in change management activities for any new processes.
- Plan and support the periodic review of all Resourcing policies, procedures and POIs to ensure continued relevance and ongoing compliance to changing local laws.
- Review and approve NEW screening major discrepancies
- Implement approved Change Requests from CoE
- Raise any Change Requests from country / region that are required to ensure processes are compliant with country regulations
- Manage issues arising in countries relating to Certified Person hiring, FCC hiring and annual Fit and Proper activities
- Ensure localisation of changes to global employment contract template
- Strategy
- Ensure country/regional challenges and regulatory obligations are raised during the development and improvement of global policies and processes
- Contribute to the Global Resourcing strategy.
Business
- Monitor the quality of resourcing delivery from SD&O and engage with the respective team leads to address issues arising.
- Act as an escalation point for service delivery failures and partner with the Resourcing Relationship Manager and SD&O teams to implement rapid resolution plans.
- Represent country / region within broader governance forums, ensuring a single point of contact for overall management of service offering to / from CoE.
Vendor Management
- Ensure country Resourcing vendor contracts are compliant and up to date
- Support the Relationship Manager validate search vendors and PSL entries.
- Support global Resourcing RFP activities and impact to countries such as screening; attraction; search; sourcing).
- Work with COE GSSP manager to ensure country screening packages under global vendor contracts are set up correctly and communication within country to stakeholders of changes.
- Act as the Resourcing focal point facing off to the country outsourcing for outsourcing approval.
- Work with all stakeholders in COE and country to ensure there is a comprehensive structure in place to monitor, report, verify and track all areas of Resourcing compliance.
- Responsible for resourcing-related risks in country / region of responsibility, ensuring there is a framework for effective management of operational risk in areas of responsibility.
- Identify and mitigate the risks associated with Resourcing processes across country / region
- Review and approve control monitoring results and propose country residual risk ratings in EORP for all Resourcing processes
- Minimise operational losses associated with Resourcing processes
- Drive a culture of continuous improvement, learning from past failures to prevent issues from reoccurring.
- Ensure accuracy of Resourcing data in regulatory reports
- Represent Resourcing in Operational Risk Team Meetings (FORTMs).
- Support the HR Operational Risk team on Resourcing requests for all Second and Third Line reviews and/or audits.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Work with the wider Centre of Excellence team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Set appropriate tone and expectations with team and work in collaboration with partners
- Create and maintain a culture of open communication at all levels which subsequently filters through to excellent customer engagement
- Ensure the provision of ongoing training and development for Resourcing teams, ensuring that they are suitable skilled and qualified from a governance perspective.
- Role model valued behaviours, leading by example.
Other Responsibilities
Management of and participation in any ad-hoc projects, as necessary
Key Stakeholders
- Regional and Country Heads of HR
- Geographical / Functional HR BPs and other HR teams
- Country / Regional Operational Risk teams
- Country / Regional Audit teams
- Country / Regional Legal / Compliance teams
- Resourcing SD&O Hub Leads
- Resourcing Specialists
- Resourcing Support Team
- Adherence to all Key Performance Indicators (KPIs) as measured through Resourcing Dashboard or other means.
- Reduced and stable residual risk profile, and strong control / governance environment, measured through “Acceptable” or above ratings for any relevant audits.
- Timely submission of all regulatory or other governance-related reporting
- Recruitment or HR Operations experience gained in a complex, multinational environment
- Understanding of resourcing-related risks, governance and compliance issues, including the implementation of controls to mitigate them.
- Personal authority & ability to establish relationships and influence at all levels within an organisation
- Commercial awareness & sharp business acumen
- Excellent interpersonal & communication skills; multi-cultural awareness & sensitivity
- Proven experience in resolving service issues to mutual satisfaction
- As with all post-holders at this level, exemplary integrity, independence and resilience.
